Customer Service Representative - Launceston


Do work that matters

Your role exists to make our customer’s lives easier. It’s what gets you up in the morning. Our Customer Service Representatives (CSR) are the type of people who thrive on answering customer’s questions, ensuring their needs are met and delivering the right solutions to them at the right time.


See yourself in our team

You’ll be joining the Direct Banking Team - a hardworking bunch who support our online and phone banking activities. We’re incredibly passionate about our customers; and because our customers bank 24/7 our call centre operates 24 hours a day, 7 days a week. It means that when our customers need us, we’re there.


We’re looking for someone who thrives in a busy environment. You’ll love the buzzing, sometimes noisy, atmosphere of our call centre and your resilient nature will see you succeed in a sometimes challenging environment. As a CSR you’ll will receive incoming calls, responding to our many diverse customers and their many diverse queries. Believe us when we say that no two calls are the same.


In this role you’ll master different technologies, multitask like never before, and continue to change and grow as our products and customers do. But we won’t throw you in the deep end; we offer first class training to not only get you ready for the call centre environment, as well as for your new role. We also offer ongoing support to help you succeed in your new role and grow your career.

Roster

This is a permanent full-time position. You will be provided with next month’s roster four weeks in advance. Your roster may require you to start up to 2 hours earlier or 2 hours later than your current shift start time. This will, in turn, result in you finishing up to 2 hours earlier or 2 hours later than your current shift finish time.

The set base weekly shift is as specified:

Monday, Tuesday & Wednesday - 9:45am to 6:00pm
Thursday & Friday - 9:30am to 6:00pm


Training commences on the Monday 24th of February with all new starters undergoing 8 weeks of mandatory Full time training, Monday to Friday (9:00am to 5:00pm).

Please note we cannot provide any time off during the 8 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next intake later in the year.


Where will you go?
This role is something you can really sink your teeth into, and most people stay in the role for over 18 months. If you live the values and demonstrate the people capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. We’ll help you find the next step that’s right for you and enable you to be the best you can be.


Do work that matters

Your role exists to make our customer’s lives easier. It’s what gets you up in the morning. Our Customer Service Representatives (CSR) are the type of people who thrive on answering customer’s questions, ensuring their needs are met and delivering the right solutions to them at the right time.


See yourself in our team

You’ll be joining the Direct Banking Team - a hardworking bunch who support our online and phone banking activities. We’re incredibly passionate about our customers; and because our customers bank 24/7 our call centre operates 24 hours a day, 7 days a week. It means that when our customers need us, we’re there.


We’re looking for someone who thrives in a busy environment. You’ll love the buzzing, sometimes noisy, atmosphere of our call centre and your resilient nature will see you succeed in a sometimes challenging environment. As a CSR you’ll will receive incoming calls, responding to our many diverse customers and their many diverse queries. Believe us when we say that no two calls are the same.


In this role you’ll master different technologies, multitask like never before, and continue to change and grow as our products and customers do. But we won’t throw you in the deep end; we offer first class training to not only get you ready for the call centre environment, as well as for your new role. We also offer ongoing support to help you succeed in your new role and grow your career.

Roster

This is a permanent full-time position. You will be provided with next month’s roster four weeks in advance. Your roster may require you to start up to 2 hours earlier or 2 hours later than your current shift start time. This will, in turn, result in you finishing up to 2 hours earlier or 2 hours later than your current shift finish time.

The set base weekly shift is as specified:

Monday, Tuesday & Wednesday - 9:45am to 6:00pm
Thursday & Friday - 9:30am to 6:00pm


Training commences on the Monday 24th of February with all new starters undergoing 8 weeks of mandatory Full time training, Monday to Friday (9:00am to 5:00pm).

Please note we cannot provide any time off during the 8 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next intake later in the year.


Where will you go?
This role is something you can really sink your teeth into, and most people stay in the role for over 18 months. If you live the values and demonstrate the people capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. We’ll help you find the next step that’s right for you and enable you to be the best you can be.

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