Customer Service Representative - Direct Banking


Do work that matters

Your role exists to make our customer’s lives easier. It’s what gets you up in the morning. Our Customer Service Representatives (CSR) are the type of people who thrive on answering customer’s questions, ensuring their needs are met and delivering the right solutions to them at the right time.

See yourself in our team

You’ll be joining the Direct Banking Team - a hardworking bunch who support our online and phone banking activities. We’re incredibly passionate about our customers; and because our customers bank 24/7 our call centre operates 24 hours a day, 7 days a week. It means that when our customers need us, we’re there.

We’re looking for someone who thrives in a busy environment. You’ll love the buzzing, sometimes noisy, atmosphere of our call centre and your resilient nature will see you succeed in a sometimes challenging environment. As a CSR you’ll will receive incoming calls, responding to our many diverse customers and their many diverse queries. Believe us when we say that no two calls are the same.

In this role you’ll master different technologies, multitask like never before, and continue to change and grow as our products and customers do. But we won’t throw you in the deep end; we offer first class training to not only get you ready for the call centre environment, as well as for your new role. We also offer ongoing support to help you succeed in your new role and grow your career.

Roster

This is a Permanent Part Time position with multiple set shifts on offer:

  • Friday to Monday 1.45pm-10.30pm
  • Mon-Friday 3pm-9pm
  • Saturday-Weds 8am-1.30pm

Training commences on the Monday 17th February with all new starters undergoing 8 weeks of mandatory FULL time training. The first two weeks of training will be Monday to Friday 9am-5pm, with the remaining 6 weeks being Thursday to Monday 9am-5pm.

Please note we cannot provide any time off during the 8 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next intake later in the year.

Where will you go?

This role is something you can really sink your teeth into, and most people stay in the role for over 18 months. If you live the values and demonstrate the people capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. We’ll help you find the next step that’s right for you and enable you to be the best you can be.


Do work that matters

Your role exists to make our customer’s lives easier. It’s what gets you up in the morning. Our Customer Service Representatives (CSR) are the type of people who thrive on answering customer’s questions, ensuring their needs are met and delivering the right solutions to them at the right time.

See yourself in our team

You’ll be joining the Direct Banking Team - a hardworking bunch who support our online and phone banking activities. We’re incredibly passionate about our customers; and because our customers bank 24/7 our call centre operates 24 hours a day, 7 days a week. It means that when our customers need us, we’re there.

We’re looking for someone who thrives in a busy environment. You’ll love the buzzing, sometimes noisy, atmosphere of our call centre and your resilient nature will see you succeed in a sometimes challenging environment. As a CSR you’ll will receive incoming calls, responding to our many diverse customers and their many diverse queries. Believe us when we say that no two calls are the same.

In this role you’ll master different technologies, multitask like never before, and continue to change and grow as our products and customers do. But we won’t throw you in the deep end; we offer first class training to not only get you ready for the call centre environment, as well as for your new role. We also offer ongoing support to help you succeed in your new role and grow your career.

Roster

This is a Permanent Part Time position with multiple set shifts on offer:

  • Friday to Monday 1.45pm-10.30pm
  • Mon-Friday 3pm-9pm
  • Saturday-Weds 8am-1.30pm

Training commences on the Monday 17th February with all new starters undergoing 8 weeks of mandatory FULL time training. The first two weeks of training will be Monday to Friday 9am-5pm, with the remaining 6 weeks being Thursday to Monday 9am-5pm.

Please note we cannot provide any time off during the 8 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next intake later in the year.

Where will you go?

This role is something you can really sink your teeth into, and most people stay in the role for over 18 months. If you live the values and demonstrate the people capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. We’ll help you find the next step that’s right for you and enable you to be the best you can be.

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