Retail Operations Manager - Summerhill Shopping Centre

Colliers International


Due to an internal promotion, a new role has become available for an Operations Manager to ensure the operations and risk management of a Retail Shopping Centre in Melbourne’s Northern suburbs delivers optimum investment return for the asset’s owner.

Reporting to the Centre Manager, you will manage key relationships with tenants and service providers, whilst also making recommendations to improve the environmental performance of the centre. Your ability to manage budgets effectively, contribute to investment plans and control costs and expenditure will be key to your success.

Other key accountabilities include:

  • Ensuring building compliance and driving initiatives on engineering standards
  • Managing the presentation and day-to-day operations of the asset, including security, maintenance and safety
  • Developing strong relationships with internal and external stakeholders, including tenants, clients, contractors and colleagues
  • Reviewing the monthly operating expenditure against budget
  • Working with the Centre Manager to produce monthly client reports as required
  • Managing data within the facilities management software
  • Ensuring all planned preventative maintenance is executed in accordance with schedules

Further skills and experience you will bring include:

  • Strong time management skills, including the ability to handle multiple tasks and prioritise
  • Experience using computer based building maintenance and management systems
  • Ability to build trusted relationships with all stakeholders
  • Strong written and verbal communication skills

This role requires an individual with strong commercial acumen within the retail/centre management industry who can add real value as well as experience in managing the day-to-day operations of a shopping centre efficiently.

As part of Colliers, you will benefit from a supportive and professional environment and a competitive remuneration structure.


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