Client Service Consultant

The Banking and Financial Services (BFS) Service Sales Centre & Operations (SSC&O) division provides a consistent, yet specialised client experience for a range of client types.

Client Service Consultants are the first point of contact for phone and email based enquiries for the users of our organisation's products. The Operations team manages all processing for Macquarie advisers, independent financial advisers and clients. Working as part of a supportive and high performing team you will be responsible for:

  • receiving and/or initiating calls to advisers or clients and providing an exceptional client experience on each call
  • taking ownership of client queries and using your industry knowledge and experience to overcome challenges and solve problems
  • processing all requests for clients and advisers by appropriate deadlines
  • liaising with other teams to resolve errors/discrepancies to deliver solutions
  • exceeding service quality standards and striving for continuous process improvement

If you are comfortable working in a fast moving and ever changing environment, this could be the ideal opportunity for you. Having proven yourself in a results driven role, you will be given the opportunity to take ownership and accountability for your workload. 

About you

  • experienced in a similar role and an understanding of a call centre and/or operations environment
  • professional communication skills including the ability to clearly explain complex concepts over the phone
  • strong problem solving skills and ability to follow processes and procedures
  • the ability to adapt to change with ease and be resilient to cope with challenging tasks

If you have current industry knowledge related to customer service and Banking and are able to build strong relationships with clients and stakeholders, please apply via the below link.

About us:

Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients. 

Find out more about Macquarie careers at

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

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