Head of Partnerships - Cards and Consumer Lending


Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

 

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

 

This Head of Partnerships role is a key strategic role within the consumer business and leads a team of commercial/product managers in the Cards and Consumer Lending business, our largest business in Citi Australia. The role has full accountability to deliver overall P&L performance for key white label credit cards and agent banking portfolios.

 

Key accountabilities include:

 

·         Develop and execute the product and distribution strategy for key white label cards/loans portfolios.

·         Maintain a strong relationship and work jointly with white label partners to drive our business objectives and outcomes.

·         Key KPIs include: revenue growth, receivables growth, instalment lending growth, expense management and customer satisfaction metrics

·         Work in partnership with the sales and acquisition team, credit operations and risk to optimize acquisition approval rates and booking rates.

·         Work with the white label partners and the sales team on acquisition campaigns to develop and optimise strategy, selection criteria, timing, test objectives and projected results.

·         Take responsibility for resolving issues and delivering a remarkable client experience

·         Work with the cards portfolio team to drive client engagement programs and build receivables.

·         Work in partnership with line 1 and 2 control functions to ensure an optimal control environment.

·         Complete scorecards and development plans for all direct reports. Provide leadership and direction to team to deliver results.

Key skills and experiences required:

 

·       Minimum 10 years of experience in financial services industry

·       Bachelor’s degree. Professional qualifications (eg. CA/CPA) preferred but not required

·       Experience in cards product management, cards portfolio management or personal loans an added advantage

·       Analysis and decision making skills with the ability to identify and understand issues, problems and opportunities and develop appropriate solutions

·       Demonstrate understanding of the business and its customers.  Decision making based on based on cost benefit analysis and an understanding of balance sheet, P&L and resource impact.

·       Communicate clearly and concisely, with impact and credibility using appropriate language, style and terminology.

·       Ability to identify organisational requirements for future success and engage in those activities that facilitate the required degree of innovation and change. Act as a champion and role model for innovation and change.

·       A market, sales and customer focus in order to create and seize opportunities and to make customers and their needs a primary focus.  Work to reinforce a market, sales and customer focus.

·       Accountable for P&L performance and act with a sense of urgency to address issues and take advantage of opportunities. Immediate access to key financial and operational data.

 

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

 

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy

 

#LI-W

 


Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

 

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

 

This Head of Partnerships role is a key strategic role within the consumer business and leads a team of commercial/product managers in the Cards and Consumer Lending business, our largest business in Citi Australia. The role has full accountability to deliver overall P&L performance for key white label credit cards and agent banking portfolios.

 

Key accountabilities include:

 

·         Develop and execute the product and distribution strategy for key white label cards/loans portfolios.

·         Maintain a strong relationship and work jointly with white label partners to drive our business objectives and outcomes.

·         Key KPIs include: revenue growth, receivables growth, instalment lending growth, expense management and customer satisfaction metrics

·         Work in partnership with the sales and acquisition team, credit operations and risk to optimize acquisition approval rates and booking rates.

·         Work with the white label partners and the sales team on acquisition campaigns to develop and optimise strategy, selection criteria, timing, test objectives and projected results.

·         Take responsibility for resolving issues and delivering a remarkable client experience

·         Work with the cards portfolio team to drive client engagement programs and build receivables.

·         Work in partnership with line 1 and 2 control functions to ensure an optimal control environment.

·         Complete scorecards and development plans for all direct reports. Provide leadership and direction to team to deliver results.

Key skills and experiences required:

 

·       Minimum 10 years of experience in financial services industry

·       Bachelor’s degree. Professional qualifications (eg. CA/CPA) preferred but not required

·       Experience in cards product management, cards portfolio management or personal loans an added advantage

·       Analysis and decision making skills with the ability to identify and understand issues, problems and opportunities and develop appropriate solutions

·       Demonstrate understanding of the business and its customers.  Decision making based on based on cost benefit analysis and an understanding of balance sheet, P&L and resource impact.

·       Communicate clearly and concisely, with impact and credibility using appropriate language, style and terminology.

·       Ability to identify organisational requirements for future success and engage in those activities that facilitate the required degree of innovation and change. Act as a champion and role model for innovation and change.

·       A market, sales and customer focus in order to create and seize opportunities and to make customers and their needs a primary focus.  Work to reinforce a market, sales and customer focus.

·       Accountable for P&L performance and act with a sense of urgency to address issues and take advantage of opportunities. Immediate access to key financial and operational data.

 

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

 

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy

 

#LI-W

 

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