Deputy Third Party Risk Manager


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Outsourcing remains as one of Citi Australia and New Zealand’s most significant risks, which is a view supported by Australia’s regulators - the Australian Securities & Investments Commission (ASIC) and the Australian Prudential Regulation Authority (APRA). ASIC, APRA and the Australian Securities Exchange (ASX) (reporting to ASIC) have communicated their interest in outsourced and offshored business activities and their expectations regarding appropriate due diligence, approval and ongoing monitoring. Furthermore, Citi remain accountable for all outsourced activities - with ultimate responsibility resting with our local board of directors.

Given these Citi-wide and regulatory concerns, it is both appropriate and required by Policy to institute and manage an adequate governance framework at the franchise level to provide holistic management, risk assessment and oversight of outsourcing and third party risk within the country.

As a central point of contact and coordination for all BAOs (Business Activity Owners) and Third Party arrangements, this role will provide line 1 support to ensure ongoing focus on the execution and ongoing monitoring processes for outsourced activities, including adherence to local regulation and the implementation and interpretation of internal Citi policy requirements and guidelines. This role is ideally structured to approach the outsourcing governance and control framework in a consistent and transparent manner, with the ability to engage with subject matter experts and key stakeholders on an ongoing basis to drive best practice, service quality and Outsourcing risk awareness. The Deputy Third Party Risk Manager (D-TPRM) will work alongside the Third Party Risk Manager (TPRM) on a daily basis to manage and oversee the in-country outsourcing landscape.

Key skills and experiences required for this role are:

  • Experience with change management and process improvement projects
  • Ability to understand and interpret policy and implement process changes
  • Ability to analyse complex, multi-country projects to assess local outsourcing impact
  • Awareness of various commercial and organisational structures, pressures and challenges
  • Minimum software literacy of high against MS Excel and intermediate against MS Word and PowerPoint
  • General banking knowledge
  • Exceptional verbal and written communication skills
  • Exceptional attention to detail
  • Comfortable dealing with and presenting to senior management
  • Accountability and desire to execute best practice within established time frames
  • Analytical, logical and innovative mindset and approach
  • Professional approach at all times
  • Sensitive to alternate points of view and pressures from different perspectives
  • Ability to establish and develop meaningful relationships with internal and external stakeholders
  • Analysis and decision making experience
  • Team player; desire to strive for continual improvement in self and others
  • Strong process, vendor and project management disciplines and experience
  • Adaptable to change


  • Bachelor’s degree in a related business field

When you work at Citi, you will be working for an organization that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

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