The Employer Relationship Manager (ERM) will be responsible for maintaining and growing the Cbus employer membership by creating and building strong interpersonal relationships with Tier 3 employers in the portfolio. The ERM will also drive and implement new fund initiatives and support the Employer Experience growth and retention strategies of the fund.
This is a key relationship role, responsible for the management of a portfolio of employer accounts and improves service through the provision of an agreed client engagement model. The ERM will also have a dedicated outbound calling and visitation program which will ensure regular contact with Tier 3 employers. A key responsibility will be the promotion and education for new employers in relation to the services and products offered by Cbus. This role is telephone based but does include a mix of visits to employers offices.
The successful candidate will have Account/Relationship Management experience in a services environment with a desired preference to exposure within Superannuation or Financial Services along with low level sales conversations and the ability to manage conflicts and disputes.
Formal tertiary qualification in a business or finance related discipline is desirable but not essential as is RG146 accreditation or willingness to complete accreditation on commencement of role.
Cbus is one of Australia’s largest industry superannuation funds and the national industry fund for the construction, building, infrastructure and allied industries. Established in 1984, Cbus provides superannuation benefits to over 775,000 members, has assets over $46 billion, and accepts contributions from more than 131,000 employers.
You can be part of an award winning organisation that is genuinely committed to delivering workplace diversity, inclusion and flexible working arrangements as an enabler of our purpose - to act in the best interest of our members and maximise their retirement outcomes.
Still want to know more? Listen to some of our videos with members of the Cbus team on our website. You will also be able to download the full position description from website - www.cbussuper.com.au/about-us/careers.
Due to an internal career move, we have a Permanent role based in Melbourne. Applications close 22 October.