Service Transition Manager


Bankwest's Technology & Transformation Division develops and executes all technical change within the organisation; ensuring the strategic leverage of technology to deliver the Bankwest strategy.

Do work that matters

At Bankwest, we attribute our ongoing success to our customer-focused people and vibrant culture. We promote flexibility to balance your work and home life and ensure you achieve your career goals and personal needs. Bankwest is adopting new ways of working and embracing new technologies to meet rapidly changing customer needs in today’s digital economy.

The Service Transition Manager is responsible for delivering proactive strategies to keep our systems running seamlessly. You will do this by using your expertise as well as by engaging with stakeholders to provide far reaching process improvements and service outcomes.

Day to day the Service Transition Manager will:

  • Use stakeholder management and influencing skills to gather insight and devise and implement improvements and service outcomes
  • Working across service continuity, IT change and problem management, release management and asset and configuration management with a focus on tasks most aligned to your skill set
  • Manage IT service Manager management requests tickets and progress tasks as necessary as a process manager
  • Contribute to reporting and providing knowledge to our reporting and analytics areas
  • Coordinate with our transition team to deliver team outcomes

We’re interested in hearing from people who have

  • Two years experience in one or more of the following areas: service continuity, release management, IT change or problem management or asset and configuration management
  • Experience of ITIL Change and Release Management applying ITIL or ISO20000 practices with focus on IT change and release management
  • Strong stakeholder management skills and the ability to build positive working relationships
  • A growth mindset with the ability to think outside the box and go outside your comfort zone

You can be you

We’re committed to building a respectful, inclusive and diverse workplace, reflecting the customers and communities we serve. As a values driven organization, we nurture and support our people; through focusing on skill and talent development, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in improving the financial wellbeing of people and communities.


Bankwest's Technology & Transformation Division develops and executes all technical change within the organisation; ensuring the strategic leverage of technology to deliver the Bankwest strategy.

Do work that matters

At Bankwest, we attribute our ongoing success to our customer-focused people and vibrant culture. We promote flexibility to balance your work and home life and ensure you achieve your career goals and personal needs. Bankwest is adopting new ways of working and embracing new technologies to meet rapidly changing customer needs in today’s digital economy.

The Service Transition Manager is responsible for delivering proactive strategies to keep our systems running seamlessly. You will do this by using your expertise as well as by engaging with stakeholders to provide far reaching process improvements and service outcomes.

Day to day the Service Transition Manager will:

  • Use stakeholder management and influencing skills to gather insight and devise and implement improvements and service outcomes
  • Working across service continuity, IT change and problem management, release management and asset and configuration management with a focus on tasks most aligned to your skill set
  • Manage IT service Manager management requests tickets and progress tasks as necessary as a process manager
  • Contribute to reporting and providing knowledge to our reporting and analytics areas
  • Coordinate with our transition team to deliver team outcomes

We’re interested in hearing from people who have

  • Two years experience in one or more of the following areas: service continuity, release management, IT change or problem management or asset and configuration management
  • Experience of ITIL Change and Release Management applying ITIL or ISO20000 practices with focus on IT change and release management
  • Strong stakeholder management skills and the ability to build positive working relationships
  • A growth mindset with the ability to think outside the box and go outside your comfort zone

You can be you

We’re committed to building a respectful, inclusive and diverse workplace, reflecting the customers and communities we serve. As a values driven organization, we nurture and support our people; through focusing on skill and talent development, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in improving the financial wellbeing of people and communities.

Are you viewing this job on LinkedIn? Click here to apply