Lead User Experience Designer


Lead User Experience Designer

  • You've got extensive experience designing, testing and continually improving digital products and/or services
  • You're a passionate advocate of customer centred design
  • Join an Agile team at an iconic brand in Perth, and have a lot of fun

About Us:

Join us at Bankwest as we strive to deliver what matters to our customers. Enjoy working with friendly colleagues, along with genuine opportunities to grow a career where you feel like your contribution really counts.

Do work that matters:

Your role exists to create value for our customers as we evolve our digital platforms to be the centre of our service experience. In this key role in the Experience Design team at Bankwest, you'll define, test and build experiences, features and standards for home owners and small businesses. The Achieve My Goals Tribe within our Customer Experience (CX) Division consists of 130 people across eight squads in Perth and Sydney, working on a new world class system for our customers.

See yourself in our team:

At Bankwest, everything starts and ends with the customer - and that's a great thing.

Our colleagues are empowered to make decisions supported by leaders who value diversity of thought and ideas. It's where 'done' is better than perfect because rapid iteration delivers a better result for our customers. That's the trail we're blazing because having a committed, motivated workforce focused on our customers is the fastest way to excellence.

As we transform our business, your proven success in creating value and empathising with customer needs will be key. The Lead Experience Designers responsibilities will include:

  • Supporting a team of 6-7 designers, co-ordinating delivery of customer outcomes, effective management of complex design, resolving escalated roadblocks and managing chapter expectations
  • Facilitating ideation workshops, framing customer and colleague problems, and presenting to stakeholders on research insights and designs
  • Leading user research activities; developing and improving user testing approaches, facilitating usability testing, and synthesizing user insights
  • Designing and testing concepts and prototypes, developing and maintaining a range of design artefacts and systems
  • Supporting our Agile delivery teams in defining and ideating customer problems, continually improving customer experiences, and making key design decisions as an accountable design lead
  • Contributing to the development our design standards, systems, processes and procedures, and advocating customer centred design to the wider design community

 

We're interested in hearing from people who have:

  • Proven success as a senior design practitioner, with experience leading others as a coach or mentor
  • A strong understanding of design methodologies, design research, best practice usability and web standards including inclusive design principals
  • A broad range of design skills including digital experience design, workshop facilitation, customer observation and testing, customer journey mapping, and of course high-level proficiency in artefact production
  • Excellent communication and presentation skills, with strong levels of empathy
  • A collaborative and curious nature, with an ability to influence and relate to colleagues at all levels
  • Experience working in an Agile delivery environment

 

What's on offer:

We promote flexibility to balance your work and home life and ensure you achieve your career goals and personal needs. Making a difference in the community is important to Bankwest and colleagues have the opportunity to volunteer two days per year for a cause that matters to them. The successful applicant will enjoy an attractive salary package plus bonus in conjunction with the opportunity to access a range of market leading employee benefits.


Lead User Experience Designer

  • You've got extensive experience designing, testing and continually improving digital products and/or services
  • You're a passionate advocate of customer centred design
  • Join an Agile team at an iconic brand in Perth, and have a lot of fun

About Us:

Join us at Bankwest as we strive to deliver what matters to our customers. Enjoy working with friendly colleagues, along with genuine opportunities to grow a career where you feel like your contribution really counts.

Do work that matters:

Your role exists to create value for our customers as we evolve our digital platforms to be the centre of our service experience. In this key role in the Experience Design team at Bankwest, you'll define, test and build experiences, features and standards for home owners and small businesses. The Achieve My Goals Tribe within our Customer Experience (CX) Division consists of 130 people across eight squads in Perth and Sydney, working on a new world class system for our customers.

See yourself in our team:

At Bankwest, everything starts and ends with the customer - and that's a great thing.

Our colleagues are empowered to make decisions supported by leaders who value diversity of thought and ideas. It's where 'done' is better than perfect because rapid iteration delivers a better result for our customers. That's the trail we're blazing because having a committed, motivated workforce focused on our customers is the fastest way to excellence.

As we transform our business, your proven success in creating value and empathising with customer needs will be key. The Lead Experience Designers responsibilities will include:

  • Supporting a team of 6-7 designers, co-ordinating delivery of customer outcomes, effective management of complex design, resolving escalated roadblocks and managing chapter expectations
  • Facilitating ideation workshops, framing customer and colleague problems, and presenting to stakeholders on research insights and designs
  • Leading user research activities; developing and improving user testing approaches, facilitating usability testing, and synthesizing user insights
  • Designing and testing concepts and prototypes, developing and maintaining a range of design artefacts and systems
  • Supporting our Agile delivery teams in defining and ideating customer problems, continually improving customer experiences, and making key design decisions as an accountable design lead
  • Contributing to the development our design standards, systems, processes and procedures, and advocating customer centred design to the wider design community

 

We're interested in hearing from people who have:

  • Proven success as a senior design practitioner, with experience leading others as a coach or mentor
  • A strong understanding of design methodologies, design research, best practice usability and web standards including inclusive design principals
  • A broad range of design skills including digital experience design, workshop facilitation, customer observation and testing, customer journey mapping, and of course high-level proficiency in artefact production
  • Excellent communication and presentation skills, with strong levels of empathy
  • A collaborative and curious nature, with an ability to influence and relate to colleagues at all levels
  • Experience working in an Agile delivery environment

 

What's on offer:

We promote flexibility to balance your work and home life and ensure you achieve your career goals and personal needs. Making a difference in the community is important to Bankwest and colleagues have the opportunity to volunteer two days per year for a cause that matters to them. The successful applicant will enjoy an attractive salary package plus bonus in conjunction with the opportunity to access a range of market leading employee benefits.

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