Service Desk Analyst - casual

Australian Red Cross


  • Casual
  • Based in North Melbourne

Who are we

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

You will be the first point of contact of the Red Cross's IT Services team providing support to Red Cross people; ensuring all customer requests for service, including incidents and requests, are recorded, resolved, and managed to minimise service disruptions to the business. Requests for service are received directly via phone as well as being logged via web and email services.

Troubleshooting incidents at the initial point of contact, and escalating incidents that require additional technical or hierarchical support, you will need to update and maintain the service desk system to allow the accurate recording of reported requests and incidents and resolution activities.

What you will bring

  • Highly developed communication and interpersonal skills; including liaising with people from diverse backgrounds
  • Proven ability to communicate in regard to technical issues with non-technical people
  • Strong attention to detail is essential; as are organisational and time management skills
  • Solid experience with Microsoft OS / Office applications, Microsoft Active Directory, and networking basics

Benefits

Actively contribute to one of the largest humanitarian organisations and know that the work that you do supports services which improve outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and flexible working arrangements.

Further information

To find out more about this role, please refer to the position description below or contact Abhi Mishra on 0430 201117.

Download File 513518 IT Service Desk Analyst PD.pdf

Australian Red Cross


  • Casual
  • Based in North Melbourne

Who are we

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

You will be the first point of contact of the Red Cross's IT Services team providing support to Red Cross people; ensuring all customer requests for service, including incidents and requests, are recorded, resolved, and managed to minimise service disruptions to the business. Requests for service are received directly via phone as well as being logged via web and email services.

Troubleshooting incidents at the initial point of contact, and escalating incidents that require additional technical or hierarchical support, you will need to update and maintain the service desk system to allow the accurate recording of reported requests and incidents and resolution activities.

What you will bring

  • Highly developed communication and interpersonal skills; including liaising with people from diverse backgrounds
  • Proven ability to communicate in regard to technical issues with non-technical people
  • Strong attention to detail is essential; as are organisational and time management skills
  • Solid experience with Microsoft OS / Office applications, Microsoft Active Directory, and networking basics

Benefits

Actively contribute to one of the largest humanitarian organisations and know that the work that you do supports services which improve outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and flexible working arrangements.

Further information

To find out more about this role, please refer to the position description below or contact Abhi Mishra on 0430 201117.

Download File 513518 IT Service Desk Analyst PD.pdf

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