Out of Hours Support Worker

Australian Red Cross


  • Part-time role (21 hours per fortnight)
  • Maximum term (until 30 June 2021)
  • Based in Townsville, QLD


Who we are
Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.


About the Role
Townsville Wellbeing Centre is a distinctive accommodation Centre providing a welcome home away from home for patients and their carers, who travel from some of the most remote parts of Queensland to receive medical treatment in Townsville.

Reporting to the Administration and Facilities Coordinator, the Out of Hours Support Officer provides reception and out of hours support to guests as well as on call assistance during the hours that the Centre reception is closed.

The role provides support to guests to assist them to meet their health and wellbeing needs and requirements whilst staying at the Centre.

The role requires you to work between the hours of 3pm to 6pm and to have on call requirements during the week and on weekends.


What you will bring

  • Ability to communicate with a cross section of the community, including Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds with sensitivity
  • Experience working in an office/hotel/health environment providing administrative support and reception services would be advantageous
  • Ability to understand and respect confidentiality
  • Ability to identify and seek support in dealing to escalate complex issues, with an emphasis on the health and wellbeing needs of people
  • Demonstrated time management and organisational skills to coordinate administrative functions
  • Experience in handling financial transactions
  • Proficient in MS Office and experience using databases
  • Experience in a community based or not for profit service desirable

The benefits
Work for an organisation that makes a difference in the lives of people and communities during times of vulnerability. Excellent salary packaging options are available to increase your take home pay.


Further information

For more information please refer to the position description below or contact Sheridan Latter on 0410 220 366.


Position Description: Download File Out of Hours Support Worker.pdf

Australian Red Cross


  • Part-time role (21 hours per fortnight)
  • Maximum term (until 30 June 2021)
  • Based in Townsville, QLD


Who we are
Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.


About the Role
Townsville Wellbeing Centre is a distinctive accommodation Centre providing a welcome home away from home for patients and their carers, who travel from some of the most remote parts of Queensland to receive medical treatment in Townsville.

Reporting to the Administration and Facilities Coordinator, the Out of Hours Support Officer provides reception and out of hours support to guests as well as on call assistance during the hours that the Centre reception is closed.

The role provides support to guests to assist them to meet their health and wellbeing needs and requirements whilst staying at the Centre.

The role requires you to work between the hours of 3pm to 6pm and to have on call requirements during the week and on weekends.


What you will bring

  • Ability to communicate with a cross section of the community, including Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds with sensitivity
  • Experience working in an office/hotel/health environment providing administrative support and reception services would be advantageous
  • Ability to understand and respect confidentiality
  • Ability to identify and seek support in dealing to escalate complex issues, with an emphasis on the health and wellbeing needs of people
  • Demonstrated time management and organisational skills to coordinate administrative functions
  • Experience in handling financial transactions
  • Proficient in MS Office and experience using databases
  • Experience in a community based or not for profit service desirable

The benefits
Work for an organisation that makes a difference in the lives of people and communities during times of vulnerability. Excellent salary packaging options are available to increase your take home pay.


Further information

For more information please refer to the position description below or contact Sheridan Latter on 0410 220 366.


Position Description: Download File Out of Hours Support Worker.pdf

Are you viewing this job on LinkedIn? Click here to apply