Client Practice Advisor

Australian Red Cross


  • Ongoing position
  • Full time – 38 hours per week
  • Flexible location: Canberra, ACT or Wollongong, NSW

Who we are

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

Australian Red Cross’ Humanitarian Settlement Program (HSP) is a new program for the Migration Support Program and provides support to humanitarian entrants to build the skills and knowledge they need to become self-reliant and active members of the Australian community.

The Client Practice Advisor will provide practice guidance and technical support to up to 20 HSP Case Managers and their line managers across the ACT or NSW region. 

This position is responsible for embedding consistent practice across the region that demonstrates applied understanding of HSP contract requirements, Red Cross standards and sector frameworks.

Key areas of support are child protection, family violence, disability services support, mental health, torture and trauma.

What you will bring

  • Relevant tertiary qualifications, skills and experience in social work, community services and/or equivalent
  • Team leadership experience providing line management to caseworkers working on complex cases and situations including high-needs/high-risk clients and their families
  • Demonstrated experience in coaching and mentoring caseworkers
  • Demonstrated effectiveness in inter-agency collaboration (which can include statutory and law enforcement agencies) with the ability to negotiate, lead collaboration, advocate and network 
  • Capacity to identify and understand issues affecting people impacted by migration including refugees, children and young people.

A current Working with Vulnerable People Check / Working with Children Check is a mandatory requirement for this role.

The benefits of working at Australian Red Cross
 
Be part of one of the largest humanitarian organisation and know that the work that you do will help improve outcomes for vulnerable people.

Red Cross offers generous salary packaging benefits and flexible working arrangements.

Further information

For further enquiries, please view the position description attached below or contact Pia Angelucci on 0420 979 674.

Position description: Download File Position Description - HSP Client Practice Advisor 2019 (1).pdf

Australian Red Cross


  • Ongoing position
  • Full time – 38 hours per week
  • Flexible location: Canberra, ACT or Wollongong, NSW

Who we are

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

Australian Red Cross’ Humanitarian Settlement Program (HSP) is a new program for the Migration Support Program and provides support to humanitarian entrants to build the skills and knowledge they need to become self-reliant and active members of the Australian community.

The Client Practice Advisor will provide practice guidance and technical support to up to 20 HSP Case Managers and their line managers across the ACT or NSW region. 

This position is responsible for embedding consistent practice across the region that demonstrates applied understanding of HSP contract requirements, Red Cross standards and sector frameworks.

Key areas of support are child protection, family violence, disability services support, mental health, torture and trauma.

What you will bring

  • Relevant tertiary qualifications, skills and experience in social work, community services and/or equivalent
  • Team leadership experience providing line management to caseworkers working on complex cases and situations including high-needs/high-risk clients and their families
  • Demonstrated experience in coaching and mentoring caseworkers
  • Demonstrated effectiveness in inter-agency collaboration (which can include statutory and law enforcement agencies) with the ability to negotiate, lead collaboration, advocate and network 
  • Capacity to identify and understand issues affecting people impacted by migration including refugees, children and young people.

A current Working with Vulnerable People Check / Working with Children Check is a mandatory requirement for this role.

The benefits of working at Australian Red Cross
 
Be part of one of the largest humanitarian organisation and know that the work that you do will help improve outcomes for vulnerable people.

Red Cross offers generous salary packaging benefits and flexible working arrangements.

Further information

For further enquiries, please view the position description attached below or contact Pia Angelucci on 0420 979 674.

Position description: Download File Position Description - HSP Client Practice Advisor 2019 (1).pdf

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