Senior Adviser - Workplace Advice Line - full or part time

Australian Industry Group

The Australian Industry Group ("Ai Group") is Australia’s peak industry association, representing thousands of employers across a range of diverse sectors. Our Member Services unit provides vital support to our members on a broad range of Workplace Relations matters including:

  • Award and Enterprise Agreement interpretation;
  • Employment law issues ranging from unfair dismissal to discrimination;
  • Workplace Health and Safety and Workers’ Compensation; and
  • Application of HR policies and procedures.


About the Role

This role presents a unique opportunity to utilise your extensive Workplace Relations / Human Resources experience to engage directly with members on a wide range of employee relations matters.

As part of a collaborative team, you will have the opportunity to work independently, as well as to seek and offer assistance to your immediate colleagues and the organisation. Your ongoing learning will be a priority to meet the changing knowledge requirements of a dynamic Workplace Relations environment.

About You

To be successful in this position, you must possess the following key criteria:

  • Degree qualifications in Law, HR or a related discipline together with at least five years' experience in a Workplace Relations role or a HR role with significant IR responsibilities;
  • The ability to analyse and interpret detailed information, such as regulations, legislation, awards and agreements, and provide clear and concise advice on workplace relations issues to a high standard in a fast-paced environment;
  • High interpersonal and relationship building skills with the ability to liaise with people at all levels of business;
  • Strong written and verbal communication skills with a proven ability to translate complex issues and concepts into ‘plain English’;
  • Excellent attention to detail and accuracy;
  • Demonstrated ability to perform within a team environment; and
  • Strong customer service delivery focus.

Previous experience in a telephone advisory environment is desirable.


In return we will offer you a supportive and collaborative work environment and professional culture, as well as work-life balance / flexibility.

How to Apply

If you have the passion and skills to succeed in this role please submit the following:

  • a copy of your resume; and
  • a cover letter addressing the seven key criteria above

by clicking "Apply Now".

For further information about this opportunity please don’t hesitate to contact Usha Kannan at

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