Principal Claims Consultant – Risk, Governance and Interventions

  • Commitment to transform digitally as leader in banking industry
  • Be part of a creative, flexible and innovative team
  • An opportunity to work in our Sydney Office

About The Role

As the Principal Claims Consultant, your role is to provide strategic and investigative technical support on complex claims matters. Your day to day responsibilities of the role include quality and intervention reviews on claim files to ensure actions are in line with our claims philosophy and adequately address issues and actively drive claim durations, provide training, feedback and coaching (both one on one and in group sessions), management of the career and competency framework, developing and maintaining claims assessment guidelines, philosophy and approach and ongoing involvement in continuous improvement projects. You are required to have a strong understanding of the regulatory framework that governs the life insurance industry and our internal control framework.
About you
To be successful in this role, you will ideally bring the following:

  • Strong years Life Claims experience assessing Retail or Group Claims
  • Exposure to litigation matters and mediation processes, including FOS and SCT
  • Claims investigation expertise including previous experience in the identification of valid and non – legitimate claims
  • Strong financial acumen and previous specialist experience in a dispute resolution environment
  • Outstanding written and verbal communication skills including the ability to write complex case notes
  • Displays attributes of a positive change champion for the implementation of any initiatives

About ANZ

ANZ is a leading regional bank with representation in 34 markets spreading across Australia, New Zealand, Asia Pacific, Middle East, Europe and America. As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent. We’ve made it our business to be an organisation where people strive and are rewarded for excellence.
We’re exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we’re focusing on building a bank that our customers love. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future.
If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a regional bank.
We connect you to a world of opportunities.
At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
When you join ANZ, you'll join a connected community offering a world of opportunities to help you grow your career. Who knows where you might end up? Hear from our staff about their career journey with ANZ:
To find out more about working at ANZ or to view other opportunities visit
You may apply for this role by visiting ANZ Careers and search for reference AUS078289.


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