Insurance Solutions Consultant


  • Effective administration of insurance policies and investigating complex cases
  • Highly engaged culture aiming to support your development
  • 40 hours per week, will be based in Sydney CBD

About the role
The Insurance Solutions Consultant role is primarily responsible for administering Insurance policies. This involves processing high volumes, investigating complex cases and actioning items referred through a variety of different channels which include work flow tools, queue based and incoming mail from internal and external third parties. The role is responsible for ensuring that they action requests and tasks to a high standard meeting key metrics whilst complying with regulatory and bank requirements.
About You
To be successful in this role, you will ideally bring the following-

  • Demonstrated performance in a customer service related environment
  • A high degree of accuracy, reliability attention to detail
  • Ability to work in a fast paced Team environment where targets need to be reached and meet deadlines
  • Displays strong capabilities in written and oral communication skills
  • Displays self-motivational skills
  • Intermediate to advanced skills with MS Office programs

About ANZ
ANZ is a leading regional bank with representation in 34 markets spreading across Australia, New Zealand, Asia Pacific, Middle East, Europe and America. As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent. We’ve made it our business to be an organisation where people strive and are rewarded for excellence.
We’re exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we’re focusing on building a bank that our customers love. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future.
If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a regional bank.
We connect you to a world of opportunities.
At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

72 per cent of Australian workers want the opportunity to work flexibly. Hear from ANZ staff about how they take advantage of our range of flexible options, including volunteer and lifestyle leave.

To find out more about working at ANZ or to view other opportunities visit
You may apply for this role by visiting ANZ Careers and search for reference AUS080248.

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