Insights and Analytics Manager

  • Transform insights into strategic opportunities
  • Integral role in developing a highly tactical team
  • Commitment to transform digitally as leader in banking industry 

About The Role
Role Location: 75 Dorcas St, South Melbourne VIC 3205 Australia
Role Type: Full-time permanent

Your role as a Customer Insights and Analytics Manager is two-fold where you will assist in the development and maintenance of business performance reporting and dashboards for Contact Centre and provide insights into BU performance and; lead a team of Business Analysts within Contact Centre responsible for excellence in sourcing operational performance through analytical activities including insights and reporting. 

Your role has reach in terms of accountability across Melbourne, Wellington and Manila to enable the success of Contact Centre through analysis, reporting, development of best practices, improved speed, simplicity and reliability of reporting to assist Contact Centre to operate efficiently and achieve its business targets.

About You
To grow and be successful in this role, you will ideally bring the following:

  • Experience in an Analytics and Insights capacity in a large setting, preferably in a Contact Centre environment
  • Strong SQL skills
  • Understanding of analytical concepts and techniques. Working knowledge of data mining principles
  • Demonstrable experience in leading a team
  • Excellent communication skills
  • Strong problem solving skills

About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number AUS084089.

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