Customer Activation Specialist


  • Be part of a pioneering team within ANZ’s Commercial Sales Centre!
  • Work with industry experts to grow business opportunities
  • Multiple opportunities available

About The Role

Role Location: 833 Collins Street, Melbourne, VIC 3008

Role Type: Permanent, Full-time

Shift Schedule: Following Business Corporate Hours (between 8am to 8pm) 

 

ANZ's Small Business Banking area is an exciting business providing a full range of solutions to small businesses around Australia.  Our customer focused proposition and enthusiastic, committed team has helped generate significant growth and we now have a number of opportunities for business to business sales professionals to join us and help build our success further.

As a Customer Activation Specialist, you will drive customer engagement by helping customers activate (access and use) all the products they need for their business, through a great on-boarding experience. You will check if their services were setup correctly, if they have access to their services the way they want to, and ultimately reach their financial goals.

In addition, you will also initiate needs-based conversations with customers to identify, resolve or recommend any banking solutions to meet the each customer’s end-to end needs.

 
About You

To be successful in this role, you will ideally bring the following:

  • Genuine passion for helping business owners start up and grow their business
  • Strong customer focus with the ability to drive new to bank relationships 
  • Ideally have a proven track record demonstrating excellent results working on KPIs/targets
  • Phone-based customer service experience and financial services exposure are ideal, but not required
  • Ability to understand a wide array of products and complex situations would be required

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

 

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.



 

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS089191.

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