Chapter Lead (Journey Expert) - Banker Experience Tribe


Senior Business Analyst (Chapter Lead)

 

First, a bit about ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers.

 

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

 

ANZ has started to move to a new way of working, leveraging agile practices. To understand more about this new way of working and if this role is right for you, we strongly encourage you to take a look at ANZ NWOW Video where you’ll find The ANZ Way animation and the New Ways of Working animation. 

 

Your Team’s Mission

 

The purpose of the Banker Experience Tribe is to enable our Bankers to deliver great service to customers, through intelligent, integrated tools and processes. Bankers will become advocates of the solutions they use, reflecting the fact that we put our frontline teams at the centre of everything we do.

 

As a Chapter Lead, you will be responsible for building world class capability in your chapter members. You’ll be a role model for our ways of working and be passionate about coaching, mentoring and developing others to be the best versions of themselves. You will also enable the optimisation of existing end-to-end customer journeys and improve the banker experience by devising new, innovative solutions, services, products or propositions.

 

What you bring to the Tribe?

  • Strong experience in Business Analysis
  • Previous experience in a Leadership / People Management role.
  • Ability to inspire, mentor, coach and develop others.
  • Proven ability to innovate and adapt to the latest developments
  • An intense passion and curiosity for customers and bankers, their needs and wants, putting both at the centre of everything you do
  • A desire to optimise customer journeys and experiences
  • Ability to explore customer and banker needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate

Who are you?

  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community 

This is a Full-time, Permanent role based in 833 Collins St, Docklands VIC

 

For further general information on our opportunities, feel free to visit ANZ Careers

 

At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

 


Senior Business Analyst (Chapter Lead)

 

First, a bit about ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers.

 

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

 

ANZ has started to move to a new way of working, leveraging agile practices. To understand more about this new way of working and if this role is right for you, we strongly encourage you to take a look at ANZ NWOW Video where you’ll find The ANZ Way animation and the New Ways of Working animation. 

 

Your Team’s Mission

 

The purpose of the Banker Experience Tribe is to enable our Bankers to deliver great service to customers, through intelligent, integrated tools and processes. Bankers will become advocates of the solutions they use, reflecting the fact that we put our frontline teams at the centre of everything we do.

 

As a Chapter Lead, you will be responsible for building world class capability in your chapter members. You’ll be a role model for our ways of working and be passionate about coaching, mentoring and developing others to be the best versions of themselves. You will also enable the optimisation of existing end-to-end customer journeys and improve the banker experience by devising new, innovative solutions, services, products or propositions.

 

What you bring to the Tribe?

  • Strong experience in Business Analysis
  • Previous experience in a Leadership / People Management role.
  • Ability to inspire, mentor, coach and develop others.
  • Proven ability to innovate and adapt to the latest developments
  • An intense passion and curiosity for customers and bankers, their needs and wants, putting both at the centre of everything you do
  • A desire to optimise customer journeys and experiences
  • Ability to explore customer and banker needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate

Who are you?

  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community 

This is a Full-time, Permanent role based in 833 Collins St, Docklands VIC

 

For further general information on our opportunities, feel free to visit ANZ Careers

 

At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

 

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