Chapter Lead

  • Do you have a proven track record in coaching and mentoring?
  • Do you want to help create and promote the new culture and support personal development?
  • Are you able to identify and incorporate learnings from previous deliveries to optimise change, manage complex deliveries in a highly technical environment across the end to end value chain, with sound knowledge and experience in embedding change?  

About The Role
Role Location: Melbourne, VIC
Role Type: Permanent Full-time
As a Chapter Lead for Change and Embed, you will be Responsible for building world class capability for the Chapter area, developing squad members in the Chapter, improving the way we work at ANZ and, as a Squad member, contributing to the accomplishment of the Squad’s mission.
You will be a promoter and ambassador of the new culture and ways of working. You will bring domain knowledge or deep expertise on a specific topic and develop this expertise and T-shaped capability in your chapter members. Along with Product Owners and coaches, you will care for and nurture the growth of their chapter members to ensure they are inspired by a sense of purpose and are continually building their mastery and autonomy. You are not full-time managers, they work as a squad member for 60% of their time and manage people (across squads) for 40% of their time.
About You
To grow and be successful in this role, you will ideally bring the following:

  • Design change management strategies that take account of the whole end to end value chain and integrate the needs of our bankers and customers and maximise business value
  • Deliver initiative milestones and “own” the impacts to customers and frontline staff, driving adoption, utilisation and proficiency
  • Understand the E2E flow through of actions taken on the customer and banker experience
  • In depth knowledge of change management activities and techniques

About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number AUS088830.

Are you viewing this job on LinkedIn? Click here to apply