Analyst, Workflow and Automation

Your Mission
The Fraud Collection and Workflow Tribe purpose is to protect customers from fraud, support them during financial difficulty and facilitate the efficient movement of work and information across the Bank.
Workflow and automation tech area provides the technology platform and services that optimizes our business process management (workflow) and enable robotic process automation to provide radically simpler customer experiences and banking process execution.
As an Analyst, you will have a deep understanding of the business environment to refine requirements to increase the quality and efficiency of solutions being built by the squad.
You will have a comprehensive knowledge of the business and its customer related drivers as well as the technical systems that support the business. As an Analyst it is expected that you will be go-to person for solving problems in your Domain of expertise.
Who are you?

  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community

What does a 'day in the life' look like?

  • Partnering with the Product Owner to validate requirements and priority and ensure alignment to value
  • Partnering with the Product Owner, Engineers and other people in your Squad to uncover dependencies and validate boundaries and sequencing of User Stories
  • Collaborating with Product Owners and Engineers to translate business requirements into workable technology outcomes for the Squad
  • Leveraging tools for optimal collaboration (across geographies) and knowledge sharing
  • Implementing a collaborative culture within the Tribe and the Chapter, encouraging best practices around reviews, quality and documentation
  • Creating estimates and continuously reviewing demand within the individual Squads
  • Identifying opportunities for continuous improvement and implementing solutions to perform more effective and efficient analysis
  • Providing ongoing support for the platform as required e.g. problem / incident management
  • Optimising workflow management to ensure traceability back to strategic alignment
  • Verifying and validating what is in production (especially after changes)

What you bring to the Fraud Collection and Workflow Tribe?
Existing technical & functional experience or expertise in one or more of the following disciplines:

  • Experience in one or more Analyst roles previously, e.g. System Analyst and/or Business Analyst.
  • Deep domain and system knowledge to turn customer needs into business requirements and workable technology outcomes
  • Experience in translating requirements into user stories and acceptance criteria
  • Strong communication and presentation skills
  • Passionate about delivering exceptional customer & banker experiences
  • Affinity with coaching & empowering others towards the delivery of shared outcomes
  • A desire to continuously learn new techniques / technologies and bring innovative ideas into the squad
  • Previous experience of work working in an agile environment is desirable
  • Previous experience in workflow and process automation technologies like Pega®, OpenSpan, Automation Anywhere, etc.


About ANZ

Our purpose is to help our communities and people thrive. We bring this purpose to life everyday by driving innovation and building flexible and simplified technology solutions that enhance the way people bank.


To do this, we’re transforming how we operate. We are living and breathing Agile as we rethink and disrupt the way banking is done.


ANZ is a great place for engineers to grow, learn and innovate because our Growth Mindset underpins everything we do. We will CHALLENGE you to become industry leading engineers. We will SUPPORT you through an open safe environment, and ensure developmental PRACTICES are embedded in everything we do.



At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.



We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.



There are roles available at multiple levels (Mid-level/Senior).


To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code AUS082662


Are you viewing this job on LinkedIn? Click here to apply