Advice Systems Support Officer

ANZ


  • Fixed Term Opportunity until 2 November 2018
  • Full support from experienced mentor on offer
  • 242 Pitt Street Location

 
About The Role
Your role as an Advice Systems Support Officer is to provide first level support for Advice Systems queries from advisers, support staff and employees within Advice & Distribution Licensees. Your role is required to manage the provision of specialist support in the administration, identification and resolution of user queries and issues via phone and e-mail.
 
You will develop and manage relationships with key internal customers and stakeholders through the delivery of high quality service. You will provide administrative support through the systems development process, and roll out process improvements for advisers and the technology they use.
 
 
About you
To be successful in this role, you will ideally bring the following: 

  • Advanced software skills (Word, Excel, Project, etc.)
  • Experience with XPLAN a Financial Planning software
  • A basic understanding of the dynamics of financial services markets, including current conditions, future trends and international trends
  • Customer service experience, ideally in a Help Desk or call centre environment
  • Superior interpersonal communications skills including the demonstrated ability to influence stakeholders

About ANZ
 
ANZ is a leading regional bank with representation in 34 markets spreading across Australia, New Zealand, Asia Pacific, Middle East, Europe and America. As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent. We’ve made it our business to be an organisation where people strive and are rewarded for excellence.
 
We’re exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we’re focusing on building a bank that our customers love. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future.
 
If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a regional bank.
 
We connect you to a world of opportunities.
 
At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.
 
We work Flexibly at ANZ. Talk to us about how this role could be flexible for you.
 
 
When you join ANZ, you'll join a connected community offering a world of opportunities to help you grow your career. Who knows where you might end up? Hear from our staff about their career journey with ANZ. https://www.youtube.com/watch?v=nyUCE1xOvzE
 
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers
 
You may apply for this role by visiting ANZ Careers and search for reference AUS080703.
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