Customer Care Consultant - CTP claims


Customer Care Consultant - CTP claims

  • Multiple opportunities
  • Location Charlestown or Sydney CBD Office
  • Full time permanent opportunity

Are you looking for an opportunity to have an impact?

As an Allianz Customer Care Consultant you'll play an active role in ensuring the smooth management of CTP claims from beginning to end. As a result, you will be directly improving our customer's lives and well-being.

As someone who builds excellent relationships, you'll help individuals, engaging with them on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim

It's a role where you will be dealing with people experiencing hard times and difficulty, but your job is to deliver a positive customer experience – for people who love to help others, this role is highly rewarding.

You'll be responsible for:

  • Supporting customers step by step through their recovery, developing personalised injury management strategies
  • Handling personal and confidential claims information discreetly and professionally
  • Nurturing excellent customer relationships and creating positive experiences
  • Welcoming and helpful written and verbal customer communication
  • Ensuring a fair and reasonable outcome for our customers
  • Driving service outcomes for internal and external customers
  • Adhering to all compliance and legislative requirements

Ideally you'll have:

  • High-level conversational, written and listening skills
  • Solid problem solving and relationship building abilities
  • The ability to exercise sound judgement whilst handling multiple tasks
  • Excellent time management, resilience and agility when changes occur
  • A desire to collaborate, participate and support your team
  • Ability to work under pressure and in a fast paced environment ‎
  • Year 12 equivalent education or a tertiary qualification is highly desired (Allied Health, Rehabilitation, Physiotherapy or Occupational Therapy qualifications will be viewed favourably)

The Allianz career difference

As part of our team you'll join an organisation which values the health and well-being of every employee. Some of our lifestyle benefits include flexible working arrangements, counselling access and discounts on a broad range of lifestyle products including gym memberships, travel, retail, technology and automotive.

And you'll experience outstanding training with great coaching and learning opportunities

This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!


Customer Care Consultant - CTP claims

  • Multiple opportunities
  • Location Charlestown or Sydney CBD Office
  • Full time permanent opportunity

Are you looking for an opportunity to have an impact?

As an Allianz Customer Care Consultant you'll play an active role in ensuring the smooth management of CTP claims from beginning to end. As a result, you will be directly improving our customer's lives and well-being.

As someone who builds excellent relationships, you'll help individuals, engaging with them on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim

It's a role where you will be dealing with people experiencing hard times and difficulty, but your job is to deliver a positive customer experience – for people who love to help others, this role is highly rewarding.

You'll be responsible for:

  • Supporting customers step by step through their recovery, developing personalised injury management strategies
  • Handling personal and confidential claims information discreetly and professionally
  • Nurturing excellent customer relationships and creating positive experiences
  • Welcoming and helpful written and verbal customer communication
  • Ensuring a fair and reasonable outcome for our customers
  • Driving service outcomes for internal and external customers
  • Adhering to all compliance and legislative requirements

Ideally you'll have:

  • High-level conversational, written and listening skills
  • Solid problem solving and relationship building abilities
  • The ability to exercise sound judgement whilst handling multiple tasks
  • Excellent time management, resilience and agility when changes occur
  • A desire to collaborate, participate and support your team
  • Ability to work under pressure and in a fast paced environment ‎
  • Year 12 equivalent education or a tertiary qualification is highly desired (Allied Health, Rehabilitation, Physiotherapy or Occupational Therapy qualifications will be viewed favourably)

The Allianz career difference

As part of our team you'll join an organisation which values the health and well-being of every employee. Some of our lifestyle benefits include flexible working arrangements, counselling access and discounts on a broad range of lifestyle products including gym memberships, travel, retail, technology and automotive.

And you'll experience outstanding training with great coaching and learning opportunities

This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!

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