Claims Consultant

Picture working in an environment where you have a genuine opportunity to influence business performance; where being involved in delivering new ways of doing things is just your way of supporting the local community to build confidence and resilience in the Territory.
TIO is a division of Allianz Australia Insurance Limited. When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. In joining the TIO, it's an opportunity to grow your career; balance your lifestyle and work for an organisation truly focused on its people and the community it supports.
We are currently seeking a Claims Officerfor our CBD Darwin office. This role will provide you with the opportunity to apply your customer service experience and industry knowledge within an Industry leading organisation. As the first point of contact for all motor or property claims enquiries, you will provide the highest standard of customer service and manage claims in a timely and cost effective manner from the initial contact to finalisation of the claim.
This role will also provide assistance, support and guidance to trainee team members in relation to processes and procedures, service standards and TIO product knowledge.
To be successful in this role you will‎ have: ‎
• Previous claims management experience or experience in a complex Customer Service environment• Excellent customer service and communication skills• The ability to manage conflicting priorities and work under pressure in a fast paced environment• A high attention to detail‎• The capacity to thrive in an environment which promotes accountability and ownership of assigned tasks• Confidence using a variety of systems and software packages• Well-developed PC skills, good ‎organisational & time management skills
We recognise the contribution of our ‎employees and ‎‎reward our staff with a dedicated range of attractive benefits:
• Variety of flexible leave options• On-going training & development opportunities• Attractive performance based incentive scheme
If you are looking to develop your career, take on new challenges and gain valuable experience with a strong global business, apply now and see where your career with TIO can take you!

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