Social Channel & Network Specialist

AGL Energy

About the Role 

Investment in Social Media Channels & Networks essential in delivering Signature Moments and unique customer experiences as part of CXT; it is essential to the AGL customer strategy in leveraging channels that customers are already familiar with and use every day.

The Social Channel & Network Specialist will be tasked with growing investment in, and supporting the function of, AGL's investment in social channels & networks, including Facebook, LinkedIn and more.

Key Responsibilities

  • Focus on development of existing and the expansion of AGL presence in social networks and channels, from review forums through to messaging applications
  • Champion social channels to key stakeholders, with a heavy focus on how social channels operate as part of the Customer Experience Transformation project
  • Development and execution of Facebook Product Strategy and other social network strategies.
  • Day-to-day analysis of AGL social channels & networks performance and reporting (using social listening and monitoring tools employed by AGL Energy Social Presence team)
  • Work with M&RC on consistent Business Manager master account creation/optimisation/reporting
  • Support M&RC, New Energy and Stakeholder relations in social campaign creation/management/analysis/optimisation
  • Aid in the developed Messenger Bot plan based on requirements of CXT and AGL BU strategies
  • Development of the Social Presence Review platform strategy (Trustpilot,
  • Explore/research/implement presence in new/relevant social networks or community platforms
  • Support internal stakeholders in social campaign development and strategy
  • Direct stakeholder relationships with social networks and third party vendors
  • Connection to the social media industry through events and industry representation

About You 

  • Experience in management or financial investment in social networks and channels such as Facebook
  • Opex budget management
  • Understanding of social network and channels landscape in Australia
  • Experience and interest in social channel and network tools and technology

What's in it for you?

You'll be working in an A-grade building with state of the art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.

You'll get the opportunity to work with some of the most engaged and innovative in the business. Being exposed to more opportunities to advance your skills and career.

Working in a company the size of ours the sky's the limit for your career aspirations and we're focused on investing in you.

30% employee discount on usage and service charges for AGL gas and electricity.

About us 

It truly is an exciting time to be part of AGL Energy as we lead the way in generating sustainable energy solutions for all Australians.  With a heritage of over 175 years and listed in the top 50 companies on the ASX, AGL offers a genuinely diverse, safe, and supportive work environment, where "actions not words" fosters a culture of achievement and personal development.

Apply Today

Embrace a change where your actions will make a difference. Apply today!

Apply now to the AGL Careers team via the online application link. 

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