Outbound Residential Interventions


Join the AGL Customer Solutions team and provide exceptional customer experience within the AGL Customer Solutions department. Your initial role will be centered around retention-based campaign activity then will evolve to other outbound functions across sales and interventions for Residential and Business customers

Your key responsibilities will be to:

  • Work from a dialler program, managing outbound sales/ retention calls relevant to specific campaigns
  • Win and/or retain customers
  • Problem solve
  • Tailor a solution to the customers’ needs

To be successful, you’ll have:

  • Display strong communication skills and a good understanding of customer needs
  • Have a positive attitude, strong negotiation skills and resilient
  • You are Sales target oriented and get a buzz out of achieving sales targets
  • Available to work on a rotational roster between 8 am to 8 pm Monday to Friday, 9am – 5pm on Saturdays

What’s in it for you?

  • We are located on top of Southern Cross Station. Amazing location!
  • $58,820 salary per annum plus superannuation plus commissions
  • Salary continuance cover if you are unable to continue to work
  • Save 35% electricity and 30% gas off your total AGL Energy bill
  • 20 weeks paid parental leave
  • Discounts on Medibank Private Health Insurance and Good life Health club’s membership
  • Established Internal Diversity networks to join such as the Shine Network (LGBTI) and AGL Equality (Women in Leadership, Disability, and Indigenous programs)
  • Long term career development opportunities

You’ll be working in an A-grade building with state of the art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.

You’ll get the opportunity to work with some of the most engaged and innovative in the business. Being exposed to more opportunities to advance your skills and career.

Working in a company the size of ours the sky’s the limit for your career aspirations and we’re focused on investing in you.


About us

It truly is an exciting time to be part of AGL Energy as we lead the way in generating sustainable energy solutions for all Australians.

With a heritage of over 175 years and listed in the top 50 companies on the ASX, AGL offers a genuinely diverse, safe and supportive work environment, where "actions not words" fosters a culture of achievement and personal development.

Come with us on a journey of exploration and creativity, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.

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