Digital Operations Lead

Working within the Digital Web & Sales team, you will be accountable for our customers sales and website experience. Using your experience in digital delivery or operations you will work with multiple teams to drive improvements in website experience and performance.

Your key responsibilities will be to:

  • Use performance monitoring and reporting tools to identify customer pain points, and look for opportunities to drive new initiatives through digital delivery channels
  • Work with key business and technical stakeholders from ideation through to execution to provide an operational and customer focus to all digital initiatives
  • Seek opportunities to implement continuous improvement
  • Reshape the website and sales experience via the incorporation of customer feedback
  • Undertake pre and post production verification testing for all major web and sales release activity

To be successful, you’ll have:

  • A strong product owner/digital background with an enthusiasm for all things digital
  • Experience of working in an agile environment with a good understanding of scrum methodology and tools such as Jira, Slack or Adobe Analytics
  • Prior experience of digital delivery/management of authenticated customer service channels or Apps
  • Excellent stakeholder management with a proven ability to communicate complex problem analysis, plans and recommendations to senior leaders

What’s in it for you?

If you are passionate about customer experience, then this newly created role, will provide a broad remit and a view of all initiatives being undertaken in digital web and sales for AGL

You’ll be working in an A-grade building with state of the art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.

You’ll get the opportunity to work with some of the most engaged and innovative in the business. Being exposed to more opportunities to advance your skills and career.

Working in a company the size of ours the sky’s the limit for your career aspirations and we’re focused on investing in you.

About us
It truly is an exciting time to be part of AGL Energy as we lead the way in generating sustainable energy solutions for all Australians.

With a heritage of over 175 years and listed in the top 50 companies on the ASX, AGL offers a genuinely diverse, safe and supportive work environment, where "actions not words" fosters a culture of achievement and personal development.

Come with us on a journey of exploration and creativity, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.

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