Digital Community Engagement Lead


  • Take ownership of the strategic direction of our online community forum!
  • Be part of a growing digital team who put the customer first!
  • Work in brand new offices with latest tech and flexible working!

Come join our Digital Service team to look after day-to-day operations of our online customer community forum whilst optimizing our customers’ experience. This is a great opportunity to take ownership of growing and engaged digital community at AGL

A big part of this role will see you using your excellent stakeholder engagement skills to promote adoption of the community across our business whilst curating relevant and trending content for members and visitors.

You can check out our community forum at community.agl.com.au.

Your key responsibilities will be to:

  • Contribute to the strategic development of our Community Forum.
  • Work with Product Owners to contribute to the forum’s roadmap, feature development and operational decisions.
  • Manage communities, moderators and moderation of posts; ensure timely responses to posts and ensure they adhere to community guideline and tone.
  • Engage community members to contribute to growth of the platform.
  • Identify, manage and foster positive relationships with engaged business users to maximize value to AGL.
  • Work with stakeholders (sales, support, marketing, product) to find out the relevant information to respond to our customers on the community forum.

To be successful, you’ll have:

  • Experience managing a digital social community platform (e.g. Lithium).
  • Familiarity with Social media management tools (i.e. HootSuite), social media monitoring and listening tools (i.e. Brandwatch).
  • Experience with digital community and social media marketing as well as digital content development.
  • A proven active involvement in social media activities such as blogs, Twitter, Facebook, communities, social bookmarking, etc.
  • The ability to use digital analytics to understand customer behavior and make data driven decisions to increase customer engagement and digital usage.
  • The ability to work independently and the ability to influence stakeholders.

What’s in it for you?

You’ll be working in an A-grade building with state-of-the-art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.

You’ll get the opportunity to work with some of the most engaged and innovative people in the business. Being exposed to more opportunities to advance your skills and career.

Working in a company the size of ours the sky’s the limit for your career aspirations and we’re focused on investing in you.

Come with us on a journey of exploration and creativity, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.


  • Take ownership of the strategic direction of our online community forum!
  • Be part of a growing digital team who put the customer first!
  • Work in brand new offices with latest tech and flexible working!

Come join our Digital Service team to look after day-to-day operations of our online customer community forum whilst optimizing our customers’ experience. This is a great opportunity to take ownership of growing and engaged digital community at AGL

A big part of this role will see you using your excellent stakeholder engagement skills to promote adoption of the community across our business whilst curating relevant and trending content for members and visitors.

You can check out our community forum at community.agl.com.au.

Your key responsibilities will be to:

  • Contribute to the strategic development of our Community Forum.
  • Work with Product Owners to contribute to the forum’s roadmap, feature development and operational decisions.
  • Manage communities, moderators and moderation of posts; ensure timely responses to posts and ensure they adhere to community guideline and tone.
  • Engage community members to contribute to growth of the platform.
  • Identify, manage and foster positive relationships with engaged business users to maximize value to AGL.
  • Work with stakeholders (sales, support, marketing, product) to find out the relevant information to respond to our customers on the community forum.

To be successful, you’ll have:

  • Experience managing a digital social community platform (e.g. Lithium).
  • Familiarity with Social media management tools (i.e. HootSuite), social media monitoring and listening tools (i.e. Brandwatch).
  • Experience with digital community and social media marketing as well as digital content development.
  • A proven active involvement in social media activities such as blogs, Twitter, Facebook, communities, social bookmarking, etc.
  • The ability to use digital analytics to understand customer behavior and make data driven decisions to increase customer engagement and digital usage.
  • The ability to work independently and the ability to influence stakeholders.

What’s in it for you?

You’ll be working in an A-grade building with state-of-the-art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.

You’ll get the opportunity to work with some of the most engaged and innovative people in the business. Being exposed to more opportunities to advance your skills and career.

Working in a company the size of ours the sky’s the limit for your career aspirations and we’re focused on investing in you.

Come with us on a journey of exploration and creativity, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.

Are you viewing this job on LinkedIn? Click here to apply