Digital Business Analyst

AGL Energy


  • Passionate about delivering an outstanding customer experience?
  • Thrive in collaborative, agile teams?
  • Join an ASX 50 organisation that truly understands the importance of its people


About us

AGL has embarked on a Customer Experience Transformation program. The program boasts a collection of highly engaged, innovative, empowered, co-located scrum teams that work together using the Scaled Agile Framework for enterprises (SAFe). We are looking for a business analyst to join us in delivering customer facing systems and UX. 

We've had tremendous success to date… and are now growing our team. Come and be a part of it!"


We are looking for…

  • A business analyst with customer facing experience delivering digital initiatives in an agile environment
  • An individual who can apply the 'just in time' agile mindset to:
    • Facilitate discussions with stakeholders to drive the definition of a feature's objectives & requirements
    • Decompose a feature into epics and stories
    • Work collaboratively with a product owner to identify a minimum viable product
    • Ensure end-to-end process integrity is maintained across multiple systems and business units
    • Facilitate an agile estimation / planning workshop
    • Capture detailed requirements using acceptance criteria scenarios
    • Ensure a quality end-product by collaborating closely with team members throughout delivery
    • Maintain high-level over-arching lean documentation for all functionality delivered
  • A person with a natural aptitude for problem solving
  • Someone who is capable of identifying, tracking & managing team and program level risks, issues & dependencies


This role is for you if…

  • You are excited by digital innovation
  • You have a strong technical background (e.g. prior experience as a systems analyst or developer)
  • You are passionate about delivering an outstanding customer experience
  • You are naturally proactive with a 'can do' attitude
  • You are an excellent communicator with strong interpersonal skills
  • You enjoy working collaboratively with other professions (e.g. visual designers, developers, testers) to deliver solutions
  • You are a team player, who delights in helping others succeed
  • You continually reflect on past experiences and use your learnings to adapt your approach
  • You are comfortable working in a fast-paced ever-changing world


Our technical landscape includes…

  • SAP ISU, CRM, NWGW & PI
  • Microsoft Azure
  • Sitecore
  • Google Analytics

Prior experience is desirable, though not required.


Our delivery teams use…

  • Jira
  • Confluence
  • Zeplin
  • Yammer
  • Slack
  • Outlook
  • Skype

Prior experience is desirable, though not required.


What's in it for you?

You'll be working in an A-grade building with state of the art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.

You'll get the opportunity to work with some of the most engaged and innovative in the business. Being exposed to more opportunities to advance your skills and career.

Working in a company the size of ours the sky's the limit for your career aspirations and we're focused on investing in you.

30% employee discount on usage and service charges for AGL gas and electricity. 

Apply Today

Embrace a change where your actions will make a difference. Apply today!

Apply now to the AGL Careers team via the online application link. 


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