Digital Business Analyst


About the Role 

We have an exciting opportunity for business analyst to join the data and decisioning platform team. You will contribute to the end to end delivery of initiatives that enhance AGL's omni-channel customer experience and contribute to AGL’s journey of becoming a data led organisation.

You will take end-to-end accountability for all analysis activities on complex initiatives from initiative inception through to delivery and will have the opportunity to operate across multiple business domains and technical platforms.

Key Responsibilities

Initiative delivery – perform the following, independently, across complex & large initiatives:

  • Facilitate discussions with stakeholders to drive the definition of an initiative's objectives & requirements, influencing where appropriate to maximise the realisation of value
  • Define how the success of an initiative shall be measured and implement an appropriate monitoring plan
  • Decompose an initiative into epics and stories (utilising I.N.V.E.S.T.)
  • Work collaboratively with initiative stakeholders to identify a minimum viable product, balancing functional, architectural & user experience considerations
  • Drive the definition of quality of service (non-functional) requirements
  • Facilitate identification of gaps in solution capability… and drive their resolution
  • Ensure end-to-end process integrity is maintained across multiple systems and business units
  • Facilitate agile estimation, prioritisation, and planning workshops (Program Increment Planning), identifying and managing inter-team, inter-train, and other external dependencies
  • Capture detailed requirements using acceptance criteria scenarios
  • Champion quality outcomes
    • Ensure all key requirement artefacts are peer reviewed
    • Ensure quality is built into the end-product by leading quality ceremonies throughout delivery – story time, kick-offs & product walkthroughs
  • Identify & actively monitor, manage & resolve risks, issues & dependencies

About You

  • Experienced in delivering complex initiatives end-to-end in an agile environment (preferably scaled agile) Or (SAFe) accreditation
  • SAP CRM 7 & ISU experience (desirable)
  • Sitecore (desirable)
  • Pega Marketing and Pega BPM (desirable)
  • API Management Platforms e.g. Microsoft Azure, AWS, Swagger, Postman
  • Data Platforms e.g. Hadoop, MS SQL Server, Microsoft Azure

Skillset & Mindset:

  • Technology agnostic mindset; experienced in delivering across multiple platforms
  • Passionate about data and how it translates to business value. Stakeholder management skills including an ability to collaborate with, influence and align individual stakeholders and teams
  • Exceptional analytical and problem-solving skills
  • Ability to balance multiple competing priorities and effectively manage expectations
  • Organisational skills and attention to detail
  • Ability to thrive in an environment of constant change
  • Presentation & facilitation skills
  • Strong commitment to life-long learning
  • Enthusiastic champion of innovation

What’s in it for you?

You’ll be working in an A-grade building with state of the art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.

You’ll get the opportunity to work with some of the most engaged and innovative in the business. Being exposed to more opportunities to advance your skills and career.

Working in a company the size of ours the sky’s the limit for your career aspirations and we’re focused on investing in you.

About Us

It truly is an exciting time to be part of AGL Energy as we lead the way in generating sustainable energy solutions for all Australians.  With a heritage of over 175 years and listed in the top 50 companies on the ASX, AGL offers a genuinely diverse, safe and supportive work environment, where "actions not words" fosters a culture of achievement and personal development.

How to Apply

Come with us on a journey of exploration and creativity, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.

Apply now to the AGL Careers team via the online application link

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