The primary purpose of the Customer Incident Management & Improvement Lead is to drive operational transformation and customer experience improvement through the delivery of the Incident management framework supporting AGLs’ strategic priorities of embrace transformation, drive productivity and unlock growth.
The role is responsible for leading a matrix team to respond to customer incidents and deliver improvement initiatives to achieve operational excellence, improved customer experience and reduce risk and exposure to AGL.
Your key responsibilities will be to:
To be successful, you’ll have:
What’s in it for you?
You’ll be working in an A-grade building with state of the art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.
You’ll get the opportunity to work with some of the most engaged and innovative in the business. Being exposed to more opportunities to advance your skills and career.
Working in a company the size of ours the sky’s the limit for your career aspirations and we’re focused on investing in you.
It truly is an exciting time to be part of AGL Energy as we lead the way in generating sustainable energy solutions for all Australians.
With a heritage of over 175 years and listed in the top 50 companies on the ASX, AGL offers a genuinely diverse, safe and supportive work environment, where "actions not words" fosters a culture of achievement and personal development.
Come with us on a journey of exploration and creativity, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.