Customer Collections Consultant

About the Role

Reporting to the Customer Collections Specialist & Team Leader, this role is responsible for credit management/collections activity across a SME and/or Residential portfolio of $20m-$30m/month ($240m p.a) / 1500 - 2000 accounts.

The purpose of this role is to maximise AGL’s strategic targets, focusing on maximising AGL’s cash flow and minimising bad debt, whilst maintaining a good customer experience.

This is a fantastic opportunity to develop strong relationships whilst influencing and facilitating key relationships internally and externally.

Key Responsibilities

  • Ownership and accountability of the debt position of the customers reporting within their debt portfolio
  • Strong commercial decision making around risk –v- revenue/retention
  • Sound commercial risk analysis of assigned debtor portfolio
  • Pro-active engagement of Key Stakeholders to maximize returns
  • Exceptional Customer Service (Internal and External) with Financial objectives in mind
  • Holding internal and external stakeholders accountable
  • Completing complex reconciliations across customers with ‘many to 1’ set ups
  • Initial and proactive management of complex cash lock up disputes
  • Robust reporting to target bang for buck, and complete trend analysis
  • Detailed monthly presentations to Sales and other ad hoc presentations

About you

  • Proven assertive and negotiation skills
  • Proven interpersonal skills with high quality written and verbal communication skills
  • Attention to detail, Self-managing, pro-active, good Time Management skills
  • Sound conflict resolution skills and Goal orientated
  • Strong Risk Analysis skills leading to sound decision making
  • Strong and proven strategic and conceptual skills
  • Intermediate Excel skills and PowerPoint skills
  • Strong presentation skills with clear concise communication
  • SAP experience preferred

What’s in it for you?

You’ll be working in an A-grade building with state of the art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.

You’ll get the opportunity to work with some of the most engaged and innovative in the business. Being exposed to more opportunities to advance your skills and career.

Working in a company the size of ours the sky’s the limit for your career aspirations and we’re focused on investing in you.

About us 

It truly is an exciting time to be part of AGL Energy as we lead the way in generating sustainable energy solutions for all Australians.  With a heritage of over 175 years and listed in the top 50 companies on the ASX, AGL offers a genuinely diverse, safe and supportive work environment, where "actions not words" fosters a culture of achievement and personal development.

How to Apply

Come with us on a journey of exploration and creativity, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.

Apply now to the AGL Careers team via the online application link. For a confidential discussion, please call Sujitha Ramesh on 03 8633 6921 or


Are you viewing this job on LinkedIn? Click here to apply