Credit Operations Functional Analyst


The Role

The Credit & Payments team operates within the customer market operations function. This team is responsible for all processes relating to the credit management of AGL’s consumer customer base.

As the Credit Operations Functional Analyst within the Credit & Payments team, you will support delivery of positive debt performance though initiatives that positively impact the debt book.

Your key responsibilities will be to:

  • support the Credit Operations Lead by recommending and implementing strategies and initiatives, supported by analytical and research insights, which consistently improve AGL’s debt book, reputation, brand and customer experience
  • maintain effective stakeholder management and perform root cause analysis and provide resolution of operational issues, incidents and trends. You will proactively identify and deliver on these improvement opportunities
  • proactively monitor, investigate and analyse debt performance reports, metrics, forecasts and trends on a daily and weekly basis

To be successful, you’ll have:

  • process knowledge in credit management and collections
  • the ability to analyse processes, recommend a solution and drive the solution to completion
  • strong analytical and reporting skills with focus on detail
  • the ability to develop requirements based on input gathered from a variety of sources including analysis results and feedback from the user community

What’s in it for you?

You’ll be working in an A-grade building with state of the art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.

You’ll get the opportunity to work with some of the most engaged and innovative in the business. Being exposed to more opportunities to advance your skills and career.

Working in a company the size of ours the sky’s the limit for your career aspirations and we’re focused on investing in you.

About us

It truly is an exciting time to be part of AGL Energy as we lead the way in generating sustainable energy solutions for all Australians.

With a heritage of over 175 years and listed in the top 50 companies on the ASX, AGL offers a genuinely diverse, safe and supportive work environment, where "actions not words" fosters a culture of achievement and personal development.

Come with us on a journey of exploration and creativity, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.

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