Continuous Improvement Lead


The role:

The role is responsible for transforming end to end customer experiences and increase shareholder value via leading improvement initiatives partnering with Customer Markets (CM) wide stakeholders to achieve operational excellence (improved customer experience, increased process efficiency, reduce risk, reduced waste and cost). Additionally, the purpose of the CI lead is to train and coach business stakeholders in CI principles and quality mindset to drive an increase CI capability uplift.

Your key responsibilities will be to:

  • proactively identify and size improvement opportunities to deliver efficiencies to both internal and external customers.
  • scope, mobilise and deliver improvement projects across the customer value chain by leading cross functional stakeholders utilising improvement methodologies (ie Lean, Six Sigma, Innovation).
  • manage the delivery of improvement projects utilising Agile and project management methodologies to deliver to planned schedule, budget and objectives.
  • influence stakeholders at all levels throughout the organisation to influence behaviours and drive change required to achieve the improvement objectives.
  • solve complex and changing customer problems- lead by facilitating and collaborating with cross functional subject matter experts across the entire customer value chain.
  • drive a culture of CI and increase CM capability, coach and mentor stakeholders in CI methodologies.

To be successful, you’ll have:

  • lean Six Sigma Black Belt Certified and demonstrated experience implementing the methodology.
  • agile certification and an innovation certification would be highly regarded.
  • the ability to negotiate and influence a broad range of stakeholders at various levels of the organization.
  • the ability to lead and drive change with stakeholders at various levels of the organization.
  • facilitation, collaboration skills, negotiating, strong decision-making frame working and analytical skills.

What’s in it for you?

You’ll be working in an A-grade building with state of the art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.

You’ll get the opportunity to work with some of the most engaged and innovative in the business. Being exposed to more opportunities to advance your skills and career.

Working in a company the size of ours the sky’s the limit for your career aspirations and we’re focused on investing in you.


About us
It truly is an exciting time to be part of AGL Energy as we lead the way in generating sustainable energy solutions for all Australians.

With a heritage of over 175 years and listed in the top 50 companies on the ASX, AGL offers a genuinely diverse, safe and supportive work environment, where "actions not words" fosters a culture of achievement and personal development.

Come with us on a journey of exploration and creativity, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.

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