Application Support Specialist


Australia - Northern Territory, Alice Springs

Job Summary

AECOM has an opportunity for an

Application Support Specialist on our program in Alice Springs, Australia. The selected candidate will analyze, evaluate, modify, configure, test and implement site-wide information systems; provide support of Operating Systems; respond to user and system problems; prepare application system specifications; identify, plan, implement and coordinate system upgrades, enhancements or maintenance; provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications; maintain and configure virtual servers and hardware; resolve user hardware and software problems with printers, laptops and desktop PCs; maintain and configure Cisco Call managers, VoIP phones and user accounts; maintain accurate inventory of all IT equipment including networks configurations and drawings; set up computers with software, security patches, email accounts, security and network connection settings; provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems; correct system network problems and coordinate corrective action with third party vendors where applicable; support remote access issues with FTP, RDP or VPN; document Information Technology procedures and generate manuals for custom applications; contact and follow up with Information Technology vendors and consultants; provide low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL; and research and negotiate pricing in order to make Information Technology purchases with multiple vendors.

Minimum Requirements

  • TS (US) or TSPV (AUS) Security Clearance
  • CompTIA Security + Certification
  • Extensive knowledge of MS Windows, VMWare and Linux Operating Systems.
  • Understanding of TCP/IP and networks.
  • Strong interpersonal skills and the ability to work with non-technical people over the phone and in person.
  • Strong problem solving skills and a willingness to learn new technologies.
  • Ability to work in a team environment

Preferred Qualifications

  • Formal qualifications in Computer Science or Information Technology
  • MCSE/MCSA, Redhat Linux certification.
  • Network + Certification.
  • ITIL Foundations certificate.
  • VMWare certification
  • Knowledge in Microsoft Applications.
  • Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful.
  • End-user support skills.
  • Ability to learn quickly

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.


Australia - Northern Territory, Alice Springs

Job Summary

AECOM has an opportunity for an

Application Support Specialist on our program in Alice Springs, Australia. The selected candidate will analyze, evaluate, modify, configure, test and implement site-wide information systems; provide support of Operating Systems; respond to user and system problems; prepare application system specifications; identify, plan, implement and coordinate system upgrades, enhancements or maintenance; provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications; maintain and configure virtual servers and hardware; resolve user hardware and software problems with printers, laptops and desktop PCs; maintain and configure Cisco Call managers, VoIP phones and user accounts; maintain accurate inventory of all IT equipment including networks configurations and drawings; set up computers with software, security patches, email accounts, security and network connection settings; provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems; correct system network problems and coordinate corrective action with third party vendors where applicable; support remote access issues with FTP, RDP or VPN; document Information Technology procedures and generate manuals for custom applications; contact and follow up with Information Technology vendors and consultants; provide low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL; and research and negotiate pricing in order to make Information Technology purchases with multiple vendors.

Minimum Requirements

  • TS (US) or TSPV (AUS) Security Clearance
  • CompTIA Security + Certification
  • Extensive knowledge of MS Windows, VMWare and Linux Operating Systems.
  • Understanding of TCP/IP and networks.
  • Strong interpersonal skills and the ability to work with non-technical people over the phone and in person.
  • Strong problem solving skills and a willingness to learn new technologies.
  • Ability to work in a team environment

Preferred Qualifications

  • Formal qualifications in Computer Science or Information Technology
  • MCSE/MCSA, Redhat Linux certification.
  • Network + Certification.
  • ITIL Foundations certificate.
  • VMWare certification
  • Knowledge in Microsoft Applications.
  • Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful.
  • End-user support skills.
  • Ability to learn quickly

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

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