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Bank Customer Service Jobs - 40 results

NSW > NSW North Coast

Customer Banking Specialist Grafton

Commonwealth Bank

Please note this is a 12 month contract opportunity offering 24.75 hours per week. Monday to Friday flexibility is key during branch operating hours (9-5pm) Do work that matters As a Customer Banking Specialist you'll deliver an exceptional customer experience to new and existing customers. With a strong focus on customer education, you'll help our customers use and understand our new self-service banking tools. By identifying customer needs, you'll also advise them around products that could improve their financial wellbeing. Whether it's an efficient transaction or an introduction to our world class technology and specialist teams, your role is essential in adding value to the customer experience. See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our branches continue to evolve with our business as we focus on meeting our customers' changing needs and educating about our award winning technology. What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do. You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first. If this sounds like the role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Part Time
Keyword Match
... customers. With a strong focus on customer education, you'll help our customers use and understand our new self-service banking tools. By identifying customer ... part of the Commonwealth Bank Group (including Bankwest), ...
11 hours ago Details and apply
11 hours ago Details and Apply
NSW > Newcastle & Hunter

Senior Home Lending Specialist - Business Newcastle

Commonwealth Bank

Are you a relationship builder who is passionate about nurturing a client base and building new business? Are you a current Business Banker or Home Lender looking for the next Challenge? We are proud to support mid-market businesses across Australia. Together we can lead businesses into tomorrow. See yourself in our team? The Business Home Lending team provides dedicated Homes Lending support to our Local Business Banking (LBB), Regional and Agri-Business (RAB) and Corporate Financial Services (CFS) segments of the Commonwealth Bank. Do Work That Matters Build customer and business partner commitment, and maintain and expands relationships beyond lending to create longer term, holistic relationships and customer advocacy Develop and demonstrate a deep understanding of the clients financial needs and objectives, ensuring the holistic needs of the customer are met and exceeded, to improve their financial wellbeing Develop knowledge and draw on extensive experience in products, processes, policies and lending risk appetite to proactively identify opportunities and discuss confidently with customer Provide retail solutions to clients, generating new business and maximising cross sales while ensuring risk management practices are appropriately implemented Maintain engagement levels and build strong working relationships with LBB, RAB Relationship Managers and their clients to assist with home buying needs and enable identification of retail opportunities Coach and educate clients on technology like the Commbank app, ensuring their understanding and comfort with the tools available to them, making their banking experience simple and easy Create customer applications, send them through to the credit department, order valuations and ensure superior accuracy and professionalism with customer documentation Structure complex applications with commercial exposure through extracting information from company and trust financials including balance sheets, profit and loss statements and tax returns and assigning security within normal lending margins. We want to hear from you if you have: You live and breathe One CommBank and our sales and service culture, and can continue to embed and promote this approach in your work and through your people Track record of delivering excellent customer service through a proven ability to establish and maintain effective and rewarding relationships Exceptional customer service ethos Knowledge of retail lending with the ability to identify and anticipate customers' financial needs Prior experience within a sales / lending environment Working knowledge of CHL and/or CCL, or similar home loan application platform Solid experience conducting quality Financial Health Checks Excellent communication, presentation and organisational skills Prior experience in and knowledge of Mortgage/Lending products and services Our culture The people, businesses and communities we serve are wonderfully diverse. To reflect this, we're committed to hiring a similarly diverse workforce. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. Interested in the above? Then hit the "Apply Now" button! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Full-Time
Keyword Match
... to our Local Business Banking (LBB), Regional and Agri-Business (RAB) and Corporate Financial Services (CFS) segments of the Commonwealth Bank. Do Work That Matters Build customer and business partner commitment ...
13 hours ago Details and apply
13 hours ago Details and Apply
NSW > Sydney

Marketing Data Analyst

Macquarie Group

What is the role? The Marketing analytics team at Macquarie helps our marketers make sense of their marketing budgets, marketing generated business and aids in data-backed strategic decision making. You will work with marketing team to understand the effect of their marketing effort and what they can do to improve this. In addition, you are equipped with knowledge and expertise in the field of quantitative techniques. You will apply your developed methods and models to different challenges in the field of media & marketing, such as the allocation of advertising budgets, marketing economics, mix media modelling, attribution or campaign effectiveness analysis. You comprehend complex problems quickly, are creative in finding solutions and you are results-oriented. You are part of a diverse team that consists of people with similar backgrounds, experts from the concerning work field. What will I do? processing, analysing and modelling data from various sources within marketing team making decisions about data, methodology, and modelling within a project to ensure the quality of the outcomes, and discuss progress and issues contributing to technical improvements of existing solutions, as well as to the development of new analytical product offerings instructing more junior project members in their tasks, and reviewing their work; taking the (technical) lead of project teams use agile and lean practices, working closely with Product Managers, Engineers, and Marketing, enabling decision making on product development, experiments and marketing efforts providing recommendations on improving revenue, conversion rate, and customer experience. Is this for me? degree with an emphasis on analytics and statistics such as Econometrics, (Technical/Applied) Mathematics or a related study 2-3 years of relevant experience excellent understanding of statistics and econometric modelling strong communication and presentation skills, with a keen eye for detail strong technical skills, coding experience, preferably Python knowledge of probabilistic programming or Bayesian modelling techniques is a plus interested in quantitative marketing experience with Web and transactional insight reporting, and a strong understanding of digital best practice experience with G360, Adobe Analytics, Tableau, Adobe Audience Manager, or similar tool, desirable data-driven mindset, seeking out both quantitative and qualitative data when making decisions Join our innovative retail bank by applying online today. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... revenue, conversion rate, and customer experience. Is this for ... bank by applying online today. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services ...
15 hours ago Details and apply
15 hours ago Details and Apply
NSW > Sydney

Service Designer

Macquarie Group

Join our innovative and collaborative team and deliver human-centred solutions across the entire Macquarie Group. We are looking for a junior Service Designer who is also comfortable wearing a Business Analyst hat. In this role, you will be responsible for designing user experiences for a wide range of services throughout the organisation. You will use Service Design tools such as journey mapping and service blueprints to understand and reimagine the interaction between the customers of a service and the service providers. To design customer centred solutions, you will utilise research practices including empathy interviews, immersion, prototyping, and desk research. Ideally, you will be: a designer that strives for excellence and is a passionate advocate for our users a problem solver who loves big challenges and tackles them in a collaborative and visual way well versed in Design Thinking and mapping the end-to-end user experience an excellence communicator, comfortable with presenting to senior audiences and adept at using creative ways to simplify complexity a team-player that is comfortable collaborating with developers, product owners, and wider project stakeholders. You will also bring a genuine enthusiasm for continuous learning, regularly open to seeking feedback, and thrive in a fast-paced environment. We value potential over experience, tenacity over perfection, and a T-shaped skillset over deep expertise. You will be working with a diverse team of transformation specialists who share these values. Together you will work with a wide range of stakeholders throughout the organisation and across multiple regions around the world. If the above sounds like the right opportunity to further your career, apply via the link below or get in touch with nicky.bell@macquarie.com for more information. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... blueprints to understand and reimagine the interaction between the customers of a service and the service providers. To design customer centred solutions, you will utilise research practices including empathy interviews ...
1 day ago Details and apply
1 day ago Details and Apply
NSW > Sydney

Introducer Support Officer

Macquarie Group

An opportunity has arisen to join Macquarie Bank's Banking & Financial Services Division as an Introducer Support Officer, where you will be part of a highly successful team with strong growth aspirations. The Introducer Support Officer role is designed to work in partnership with Business Development Management and Credit teams to support and deliver an exceptional asset finance experience for introducers and end customers. You will be involved with proactively managing asset finance applications from submission through to settlement and also acting as a key intermediary between Business Development Managers, introducers and the internal Credit team. This is a great career opportunity to join a collaborative, performance focused business, with a strong team culture. You will be provided with a market leading product-set, a strong brand and reputation to support you to achieve success in this role. In return, we will enable you to develop your skills, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. For the right candidate, there will be opportunities to develop towards a leadership role. If this role sounds like you, please apply via the link below. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... An opportunity has arisen to join Macquarie Bank's Banking & Financial Services Division as an Introducer Support Officer, ... asset finance experience for introducers and end customers. You will be involved with proactively ...
1 day ago Details and apply
1 day ago Details and Apply
NSW > Sydney

Senior Security Solution Architect

Commonwealth Bank

Senior Solution Architect-Identity Access Management (IAM) Work in one of the best and most advanced Cyber Security teams in Australia We are here to assist the business in mitigating risk and improving efficiency Supportive team environment, with a real focus on staff development and progression Your role: Enterprise Services (ES) is responsible for the world leading applications of technology and operations across every aspect of CommBank from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service. The Cyber Security team protects the bank and our customers from theft, losses and risk events, through effective and proactive management of cyber security, privacy and operational risk. Cyber Intelligence is responsible for providing timely and actionable intelligence products for Detective and Protective security controls. Do Work that Matters: The Senior Solution Architect (IAM) supports the Identity and Access Management services by translating Business Strategy and Requirements into Solution Concepts and Designs by: Providing technical direction and strategy for Identity and Access Management Authoring reference architectures and patterns for Identity and Access aligned with the industry standards and best practices Developing solution architectures aligned with enterprise-wide standards, meeting business requirements to ensure successful implementation of technology solutions Your responsibilities: Have a holistic understanding of business problems (IAM) and provide strategic and appropriate advice to senior stakeholders Author the IAM Reference Architecture and Patterns and contribute and shape the IAM Strategy Demonstrate expertise and continue to improve knowledge of Identity and Access domain to make better decisions when formulating strategic solutions Apply the CBA architecture processes utilising the internal methodology (e.g. GDF) and templates Identification, engagement and influence of stakeholders, including architecture disciplines, asset owners, delivery owner, business stakeholders and SMEs to ensure the solution is optimal, and has the greatest chance of success Set and manage stakeholders' expectations; recommend solutions; manage vendor relationships; mediate between architecture, infrastructure (engineering) and development groups Develop Solution Architectures and associated documents (High Level Solution Architecture) for a project. Architecture should respond to the functional and non-functional requirements and extend or leverage strategic assets where relevant Lead the technical design process co-ordinating the various stakeholders from business and IT towards an agreed solution Mentor and coach junior architects Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people What you will need to succeed Experience in Identity and Access Management and a thought leader in the domain Expertise in implementing number of the following Identity and Access capabilities in a large and complex organisation using market leading products:- Identity Governance and Administration Public Cloud IDAM Privileged Access Management Authentication, Authorisation, SSO, MFA Workforce and Non-Human Identities Customer Identity Risk Mindset -All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks Good knowledge of modern IT infrastructure in the complex organisations Nice to have the knowledge of the following technologies: Active Directory and other LDAP OneIdentity, SailPoint or similar OIM, TIM/TAM or similar BeyondTrust, Thycotic, CyberArk or similar Okta, ForgeRock or similar Next steps If this role is of interest, you would like more information or a fully confidential discussion on opportunities with CommBank, please do apply now. This is a highly rewarding, career minded opportunity that will lead you on to great things. With a supportive management structure and a fantastic work / life balance which offers flexible, full time, part time and job share work arrangements, the CBA will, in return for your skills and passion, offer you a challenging, varied and enjoyable opportunity and the autonomy to shine. If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, we can support this. We are committed to building a respectful and inclusive workplace, appointing the best person for the role, supporting diversity across all areas. All information will be held in the strictest of confidence. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Read More
Work type
Full-Time
Keyword Match
... drive efficient and timely processing, an essential component of great customer service. The Cyber Security team protects the bank and our customers from theft, losses and risk events, through effective and proactive ...
2 days ago Details and apply
2 days ago Details and Apply
NSW > Sydney

Java Software Engineer

Macquarie Group

Are you a talented Software Engineer looking for your next challenge? As a Digital Bank, software engineering is at the core of what we do. Our engineers operate in an autonomous environment where they are empowered to “do it right” and continuously learn, becoming masters in their craft. If you would like to know more, read our Engineering Blog, where our engineers openly share their experiences. https://medium.com/macquarie-engineering-blog Macquarie Bank provides personal banking, wealth management, business banking and asset finance products and services to retail customers, advisers, brokers and other businesses across Australia. That includes online and mobile banking, mortgages, bank accounts, credit/debit cards, online share trading, investment management and car leasing, to name just a few. Join our asset finance teams as we continue our journey to modernize our technology to a cloud-first eco-system to better serve our customers in an ever-changing market. As a Software Engineer, you will take end-to-end ownership of your product in a modern DevOps culture. You will be responsible for architecture, design, development, testing and operations and deliver incrementally in iterative cycles. You will have an Agile mindset and keen interest in software engineering across a range of technologies. We would be particularly interested if you have strong experience in the following: Modern Java, Cloud Platforms, Springboot, Microservices, RESTful APIs, SQL, Elastic Search, Test Driven Development, Continuous Delivery or Site Reliability Engineering. What's in it for you: Learn from the best engineers in Australia and work on market leading products Be part of a team that deeply values diversity and creates space for you to be your best Use the latest cloud technologies to tackle interesting banking and finance problems Our work environment is modern and inclusive with a strong focus on employee experience Flexible work options, including working from home Ongoing professional development and free technical certification Highly competitive remuneration and bonuses. Our Core Tech Stack Java RESTful API Microservices (JBoss & Springboot) Cloud technologies: AWS Databases: SQL Server, PostgreSQL Tools: IntelliJ, Maven, Bamboo, Git, BitBucket Essential Skills and Experience Exceptional Java development experience (Java 8 and above, SpringBoot) Knowledge and effective application of Java Design Patterns Experience in REST API microservice development Cloud experience - AWS, GCP Knowledge of Unix/Linux shell scripting Methodologies and Practices: Agile Software Development, DevOps Strong Team Player willing to learn and try technologies outside your comfort zone Desirable Skills and Experience Elastic Search CI/CD and test automation SRE with monitoring and logging tools (AppDynamics, SumoLogic, CloudWatch) Operating in a cross functional multi-region feature teams If this role sounds like the right opportunity to further your career, please apply via the link.  About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Find out more about Macquarie careers at www.macquarie.com/careers Our commitment to Diversity and Inclusion  Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms, so talk to us about what flexibility you need.

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Work type
Full-Time
Keyword Match
... medium.com/macquarie-engineering-blog Macquarie Bank provides personal banking, wealth management, business banking and asset finance products and services to retail customers, advisers, brokers and other businesses ...
3 days ago Details and apply
3 days ago Details and Apply
NSW > Sydney

UX/UI Designer - Personal Banking

Macquarie Group

We're looking for an innovative and collaborative UX/UI Designer to join the team shaping the digital banking and mobile experience on our award-winning products. Placing the customer at the heart of everything you do, you'll design experiences based on a deep understanding of our customer's goals and needs. Working end to end from discovery through to delivery, this is an opportunity to own projects and make a real difference in the lives of our customers. You'll be comfortable in both qualitative and quantitative research and working with data and insights to inform your decision making. You'll conduct stakeholder interviews, desk research and regular usability testing to bring the whole team closer to the customer. You'll have an intimate understanding of native mobile as well as responsive web design as you push the boundaries of digital banking. You'll embrace remote working tools and processes to present your findings and solutions to your team and the wider business. You'll have a proven ability to understand the big picture and provide intuitive, frictionless solutions to complex problems. You'll be comfortable in a dynamic and fast-paced team, whether pitching ideas to your product owner and stakeholders or providing detailed handover to your development team. What you'll do: Collaborate closely with a cross functional team of Product Owners, Business Analysts, Architects, Engineers and other experts across the business Design and conduct qualitative and quantitative research to validate hypotheses, uncover customer needs and motivations Rapid ideation of concepts and solutions Craft simple, innovative and intuitive solutions to complex scenarios Produce sketches, flowcharts, wireframes and prototypes for testing, validation and to support robust discussions with your team Design and conduct moderated and unmoderated usability testing (remote) Leverage our design system to create high fidelity designs, facilitate walkthroughs with developers and support all the way through delivery What we're looking for: Designers who thrive in a collaborative team, bringing excellent communication and interpersonal skills Unwavering client commitment - you put them at the centre of everything you to. Designers who think big! You won't be afraid to challenge the norm An eye for detail, commitment to exceptional visual design and an ability to bring our brand to life through the online experience A passionate design advocate, committed to best practice, mentoring a team and sharing ideas and inspiration A portfolio showcasing experience in product design where you have previously shipped UX/UI design for digital products Bonus: animation or illustration expertise to enhance your features and solutions! If this sounds like you, please send a CV and portfolio. We'd like you to be able to show your abilities to us in an interview, through portfolio showcasing experience where you have previously shipped UX/UI design for digital products. About us: Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients. Find out more about Macquarie careers at http://www.macquarie.com/careers . Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

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Work type
Full-Time
Keyword Match
... Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and ...
3 days ago Details and apply
3 days ago Details and Apply
NSW > Sydney

Vendor Manager

Macquarie Group

Are you a talented Vendor Manager who is passionate about agile delivery, technological innovation and likes to feel a sense of ownership in the solutions you deliver for the business? If so, come and join us here in our Banking & Financial Services business which is undergoing an exciting transformation.  We are on a journey to challenge the financial services industry and to become the best digital bank in Australia using cutting-edge technologies and best in breed agile practices to deliver innovative banking solutions to empower our customers reach their financial goals. The Banking & Financial Services Partner & Vendor Management Office champions all aspects of supplier lifecycle and third-party risk management by being a trusted advisor to the business, providing guidance and insights, and collaborating with stakeholders across Macquarie. We are looking for a highly capable vendor manager who has a strong track record of working in high performing Vendor Management functions and is comfortable challenging the status quo. In this role you will support Relationship Managers and ensure that vendor governance activities are compliant with the applicable Policies and Standards. You will work with your colleagues to onboard suppliers and ensure that appropriate due diligence is conducted to effectively manage third party risks throughout the supplier lifecycle. Key to this role will be providing expert advice to our Relationship Managers and the ability to influence stakeholders. You will have a proven third-party risk management mindset, strong stakeholder management skills and a track record of managing vendors and third parties. Additionally, strong communication skills and the ability to manage competing deadlines and deliver outcomes within tight timeframes. If you would like the opportunity to be a part of a high performing, efficient and effective Vendor Management team, get in touch or apply today. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you are capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

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Work type
Full-Time
Keyword Match
... digital bank in Australia using cutting-edge technologies and best in breed agile practices to deliver innovative banking solutions to empower our customers reach their financial goals. The Banking & Financial Services ...
6 days ago Details and apply
6 days ago Details and Apply
NSW > Sydney

Senior Cloud Architect

Commonwealth Bank

See yourself in our team Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service. The Senior Cloud Architect supports the ES business domain by leading the strategic direction, applicable reference architecture, technology roadmaps, technical integration in respect to Cloud services enablement and its effectiveness within the CBA. Lead the architecture evolution of CBA's cloud services portfolio and associated IT transformation. Demonstrates a deep understanding of external cloud based market movements and able to distil and compare key and targeted market research info back into CBA. Do work that matters: Develop and nurture solution architecture artefacts and review technical documents from Solution Architects for projects in the Cloud domain and provide guidance for other platforms to leverage the Cloud platform assets in conjunction with business and ES partners. Provide an architectural governance function for the design and build deliverables to ensure traceability of the built solution to the architectural principles and business objectives. Review and facilitate development of architecture frameworks and standards which support the Business through alignment with CBA strategy. Lead and participate in problem solving to deliver large scale change through process engineering, technology and people engagement. Provide an architectural governance function for the design and build deliverables to ensure traceability of the built solution to the architectural principles and business objectives. Work with the Bank's Enterprise Architecture group to manage the alignment of the program's architecture to the Bank's Enterprise Architecture. We are interested in hearing from people who possess Experience in VMWare technologies - either on-premise deployments or cloud-based (AWS VMC or Azure VMware Service) Demonstrated ability of creating strategy on how to construct infrastructure platforms in cloud (AWS or Azure) and transition legacy hosting (Mainframe, Physicals, VMs) into cloud environments Background in Infrastructure (both traditional on-premise and modern cloud) and associated system management, development and operational tooling. Knowledge of applications and software delivery lifecycle (SDLC). Demonstrated experience from previous cloud migrations Your Development: In this role you will gain experience in: Start-up (e.g. managing or contributing to a new service, product, business, system or process); Turn around (e.g. resolving inherited business challenges, turning around a struggling business area/team or improving customer service measures (ICSM or External Customer Surveys)); Business growth (e.g. business development, growing an existing business, expanding into a new market, cross selling or one team referral); Organisational change (e.g. leading, managing or contributing to a strategic refocus, a restructure, an acquisition/merger or change management); Project management (e.g. managing and/or implementing key projects, applying process excellence methodology, managing cross-business project teams, influencing and negotiating with others); Risk management (e.g. managing financial, customer and reputation risks or risk processing/reporting); External relations (e.g. representing the organisation externally through direct customer contacts or vendor management) If you live the values and demonstrate the people capabilities we can offer great opportunities. Whether you want to move across the organization or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. With demonstrated capabilities, you will have the opportunities to step into either engineering or people management role in ES Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Read More
Work type
Full-Time
Keyword Match
... role in ES Whether you're passionate about customer service, driven by data, or called by creativity, ... apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through ...
6 days ago Details and apply
6 days ago Details and Apply
NSW > Sydney

Re-Engineering Senior Analyst

Commonwealth Bank

Process Re-engineering Senior Analyst Re-engineer processes to deliver a world-class experience for our customers and operations Opportunity to work across different levels and business units of CommBank Remote working opportunity offered-open to working from any CBA hub in Australia About the Role Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. Within ES, the Group Operations business drives the functions and transactions that fulfil customer requests, product applications, and in-life requirements. See yourself in our team The Business Process Optimisation Team contribute to strategic projects for Group Operations, with the objective of transforming processes to deliver a world-class experience for our customers and operations colleagues. We employ a large toolkit of skills and experience from many industries to partner with business stakeholders to co-create end-to-end process, people, and technology future state solutions. Do work that matters: Enable Group Operations businesses to identify and prioritise opportunities to increase capacity decrease risks, eliminate errors & rework, and improve end-to-end customer and colleague experience. Rigorously challenge process, people, and technology designs to ensure we deliver a high level of customer service with effective risk management and compliance. Complete all activities (process understanding, data analysis, workshop facilitation, stakeholder management) required to execute improvement initiatives across a multi-team value chain - using Lean Six Sigma, Agile, or other relevant framework. What skills you will possess: Have a demonstrated track record of successfully discovering and delivering process re-engineering initiatives in service based operational environments Process Re-engineering experience in banking or financial industry preferred Experienced in creating visual presentations and facilitation of workshops to articulate complex concepts to gain stakeholder endorsement of proposed solutions Advanced problem solving and quantitative analysis, including operations performance metrics and project cost/benefit measures Ideally be LSS Green Belt with very strong MSOffice skillet Experience applying design thinking techniques to improve customer experience Demonstrated ability to understand, document, and analyse processes What's in it for you? Flexible working programs An inclusive team culture that promotes collaboration and innovation Group health fund and award-winning super fund Amazing development and career progression program Your Development and Career Progression: At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Full-Time
Keyword Match
... on 1800 989 696. Whether you're passionate about customer service, driven by data, or called by creativity, ... apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Head of Client Engagement

Macquarie Group

Are you a strategic thinker with exceptional communication skills? We currently have a new and exciting opportunity to be part of our Marketing Team, based in our retail banking division. As we continue to grow our business and transform our retail offering with an exceptional digital banking experience, our customer base is growing rapidly. As our customer base increases, we have an imperative to engage with our customers in a personalised and relevant way to enhance this experience and build loyalty and advocacy. Having invested in our customer experience, digital acquisition, digital banking experience and our customer service teams, it is now time to engage with our customers and live our purpose - “To empower people to innovate and invest for a better future”. We will bring our purpose to life with a customer engagement process that communicates our capabilities and content in a meaningful way using data, platforms, and channels to create exceptional experiences. As our team has grown, we need a leader who can build our customer engagement team, collaborate with our data and technology teams and influence leadership on the investments required to create a unique and differentiated Macquarie experience through the lifecycle of our customer base. Some of the important outcomes expected for this key leadership role are: developing deeper and more meaningful engagement with our customers strong focus on customer retention, loyalty and advocacy leading engagement in initiatives to protect customers, empower their financial decisions, navigate the future, learn about new initiatives such as our sustainability initiatives and most importantly, feel connected to Macquarie. To be a success in this role, you will need: exceptional communication skills with an emphasis on written communication. This is a foundation capability and essential requirement knowledge of platforms and systems thinking to use data and technology to create client experiences a contemporary view of digital platforms and social as levers to connect with customers in a multi-channel experience customer Experience (CX), Human Centred Design and Agile Ways of Working the ability to build and transform a team with exceptional leadership qualities. If you would like to hear more about this unique and exciting opportunity, please apply on line today to find out more. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... way to enhance this experience and build loyalty and advocacy. Having invested in our customer experience, digital acquisition, digital banking experience and our customer service teams, it is now time to engage with our ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Principal Software Engineer

Commonwealth Bank

Principal Software Engineer (Application Identity & Access Management) Why us? You'll love our strong engineering culture, you'll work on large scale technical challenges and we'll develop your career This is a high impact role working with, and influencing senior leaders Let's tell you a bit about our team We're a team of passionate cloud engineers building and supporting the cloud capabilities that enable our teams to host workloads on public cloud. We build innovative, secure and scalable cloud solutions for the Digital, Operations and Technology division, which underpins CommBank's retail business. If the challenge of building highly scalable and secure solutions that will be used by millions of our customers every day, is something that excites you, then you'll fit right in with our team. Now let's see what you'll be doing We're looking for another Principal Software Engineer to join this amazing team, where you'll be focusing on Cloud technologies and Application Identity & Access Management. You'll be a hands on technical leader, designing and implementing large scale solutions, as well as influencing and engaging senior stakeholders around change and best practices. Designing and enabling new services, implementing complex technical solutions in a cloud environment Responsible for the Application Identity and Access Management domain providing subject matter expertise on all technical implementation aspects Driving best practices and continual uplift to our cloud and CI/CD capabilities A technical leader, providing guidance and support to the other engineering teams Culture fit is everything here, although you'll need strong technical experience as well in: Cloud native application engineering on Azure/AWS Architecting cloud applications for Azure/AWS CI/CD Pipelines: GitHub, TeamCity or Jenkins, Octopus A technical leadership capacity with the ability to influence architecture and technical implementations Docker and Kubernetes Developing applications using ASPNET.Core and experience with Kong API Gateway and NGINX would be amazing too We're looking for people who truly live our values, Care, Courage and Commitment and we'll offer you great opportunities to develop you career with us. If this sounds like you - apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Full-Time
Keyword Match
... you - apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a ... . If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Digital Architect

Macquarie Group

Macquarie's Banking and Financial Services group is winning awards across Australia for delivering customers an awesome digital experience in their interactions with our Personal Banking, Business Banking and Wealth management products. Join our team as we build the Digital Bank of the future. We use technology as a catalyst to bring people together and help them realise their life milestones through our products and solutions which are designed by humans for humans. Are you an experienced Digital Architect who is passionate about playing a key role in delivering innovative and customer focused software solutions?  Do you have a desire to be part of an empowering, collaborative, Agile, dynamic and high paced environment? Do you have the drive to make a change and share your expertise to help deliver on our vision? If this is you, we'd like to hear from you! As Domain Architect for Online and Self-service, you will set the technology direction for the domain and facilitate its execution by working closely with experienced product and engineering colleagues from multiple teams to bring together the solutions that contribute to the product strategy and your technology vision. What you'll do: define the strategic reference architecture and roadmap for the domain in alignment with the enterprise architecture and our digital product strategy collaborate with product leadership in defining a feasible roadmap for delivery of the product vision enabled by the reference architecture lead the definition of end-to-end architectures for key epics led by your domain perform architecture assurance of solution designs in your domain and assist with escalation of exceptions as required ensure that all solutions in your domain are aligned with our risk, security, data management and operational principles actively participate in the improvement of the architecture and engineering practice in Macquarie's Banking and Financial Services group and the broader Macquarie provide guidance on solution architecture, engineering principles, and implementation of digital applications using existing and emerging technology platforms build a strong digital architecture community through collaboration with other architects and engineers and work through this community to execute on opportunities to deliver better client and business outcomes through our digital channels. Ideally you will have: end-to-end solution architecture of customer-facing applications - i.e. ability to work with both the digital teams and backend teams to drive the overall outcome a Financial Services or FinTech background is highly desirable however we are open to hear from candidates from other consumer-facing sectors a practical understanding of cloud-native architectures experience with AWS and/or GCP service landscapes and the underlying technologies expert knowledge of the patterns and technologies to deliver real-time client experiences experience architecting to support different UI technologies - Web, Mobile, Chat etc. previous experience in an Agile environment a strong sense of urgency - we believe in a healthy balance between architecture purity and feature delivery you should be bold, collaborative, empathetic, have a commercial focus and a learning mindset. Find out more about Macquarie careers at http://www.macquarie.com/careers Banking and Financial Services Group Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need

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Work type
Full-Time
Keyword Match
... and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses. Our ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Expression of Interest - AWS Devops Engineer

Commonwealth Bank

We are currently hiring for multiple AWS Focused DevOps Engineers to join various Engineering teams within Commonwealth. There are roles available at all levels. If you are a passionate DevOps engineer and looking for a challenging role. Please apply now! What skills we are looking for: What skills you will possess? Demonstrated skills and experience in DevOps engineering, creating and maintaining CI/CD pipelines, automation of infrastructure, coding & scripting in Python, Shell, PowerShell. Experience in Windows/Linux engineering and exposure to automation and configuration management tools such as Terraform, Ansible, GitHub, GitLab would be highly critical. Design and Implement AWS Cloud Solutions. Experience with Monitoring tool like Splunk, AppDynamics are highly desirable. Experience with Kubernetes and/or Docker workloads, and infrastructure related open source contributions are advantageous. A real passion to constantly improve and uplift existing platforms would be highly desirable. Ability to effectively communicate with business stakeholders and technical leadership groups would be highly required. What's in it for you? Flexible working programs, or remote work options An inclusive team culture that promotes diversity thinking and techno innovation at its core Group Health Fund and an award-winning Super fund to support your financial well-being! Amazing opportunities for your development and career progression within the Group Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Full-Time
Keyword Match
... within the Group Whether you're passionate about customer service, driven by data, or called by ... to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Product Manager - Banking Partners

Citi Australia

Accountabilities Achieve account and profitability targets by assisting with the execution of portfolio strategies to optimise key profitability drivers for the business. Assist in the execution of strategies to optimise key product profitability drivers and maximise revenue, including product construct changes and new features. Support and manage the day to day interaction with partners across various stakeholders (product, marketing, distribution, etc) Undertake regular competitor reviews relating to product value proposition and manage projects to introduce new products or make changes to existing products. Facilitate a continuous improvement program, with a focus on identifying and implementing improvements across business processes and systems. Vendor management and briefing for plastics, collateral, mail house orders and creative agencies Manage and co-ordinate changes to digital assets hosted by both Citi and partners (including SNOW process) Work with internal stakeholders to ensure portfolios meet partner KPIs for service and quality. Support and execution of partnership communications working closely with Senior Commercial Managers from internal set-ups and approvals to execution and fulfilment of programs (DM, CA/AB processes, Salesforce). Assist in the preparation of Partner reviews, including presentation development containing new proposals, project status updates and performance data with analysis of work undertaken. Maintaining WIP documents and other regular engagement documents which are shared with partners Assist in the management of all projects related to banking partnership portfolios (technical, regulatory and scheme mandates) Knowledge/Experience/Technical Skills Minimum 3years' experience in a Financial Services role Undergraduate degree in Business or Marketing preferred Superior interpersonal & communication skills Ability to multi-task under pressure, in a fast-paced environment Strong influencing and negotiation skills Strong organisational skills Positive and results oriented attitude Behavioural Competency Requirements Analysis and Decision Making - Identify and understand issues, problems and opportunities and develop appropriate solutions. Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals Business and Relationship Focus - Demonstrating an understanding of the business and its customers. Communicates Effectively - Communicating in a way that is clear, concise and easily understood with impact and credibility. Organisational Skills - Ability to prioritise multiple task effectively on a day to day basis across various requests Market, Sales and Customer Focus - Creating and seizing opportunities that provide superior returns for shareholders. Key Business Relationships Internal Head of Cards Banking Partnerships; Senior Commercial Managers (BOQ, Card Services and Suncorp); Cards and Loans Leadership Team; Customer Experience, Marketing and Digital Management; Decision Management; Acquisition and Portfolio Marketing; Compliance and Legal; Credit Operations, Operations and Technology External Current White Label Partner across all stakeholder touchpoints; Citi Vendors ------------------------------------------------- Job Family Group: Product Management and Development ------------------------------------------------- Job Family: Product Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... Relationships Internal Head of Cards Banking Partnerships; Senior Commercial Managers (BOQ, Card Services and Suncorp); Cards and Loans Leadership Team; Customer Experience, Marketing and Digital ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Re-Engineering Senior Analyst

Commonwealth Bank

Process Re-engineering Senior Analyst Re-engineer processes to deliver a world-class experience for our customers and operations Opportunity to work across different levels and business units of CommBank Remote working opportunity offered-open to working from any CBA hub in Australia About the Role Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. Within ES, the Group Operations business drives the functions and transactions that fulfil customer requests, product applications, and in-life requirements. See yourself in our team The Re-engineering and Capability Team contribute to strategic projects for Group Operations, with the objective of transforming processes to deliver a world-class experience for our customers and operations colleagues. We employ a large toolkit of skills and experience from many industries to partner with business stakeholders to co-create end-to-end process, people, and technology future state solutions. Do work that matters: Enable Group Operations businesses to identify and prioritise opportunities to increase capacity decrease risks, eliminate errors & rework, and improve end-to-end customer and colleague experience. Rigorously challenge process, people, and technology designs to ensure we deliver a high level of customer service with effective risk management and compliance. Complete all activities (process understanding, data analysis, workshop facilitation, stakeholder management) required to execute improvement initiatives across a multi-team value chain - using Lean Six Sigma, Agile, or other relevant framework. What skills you will possess: Have a demonstrated track record of successfully discovering and delivering process re-engineering initiatives in various operational environments. Consulting and facilitation skills to articulate complex concepts to gain stakeholder endorsement of proposed solutions Advanced problem solving and quantitative analysis, including operations performance metrics and project cost/benefit measures Ideally be LSS Green Belt with very strong MSOffice skillet Experience applying design thinking techniques to improve customer experience Demonstrated ability to understand, document, and analyse processes What's in it for you? Flexible working programs An inclusive team culture that promotes collaboration and innovation Group health fund and award-winning super fund Amazing development and career progression program Your Development and Career Progression: At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Read More
Work type
Full-Time
Keyword Match
... on 1800 989 696. Whether you're passionate about customer service, driven by data, or called by creativity, ... apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Digital Analyst - Fixed Term Contract

Citi Australia

Strategic Intent This role is responsible for ensuring that the Digital banking team meets their internal and external compliance, audit and regulatory requirements. This role encompasses both project and BAU activities and includes the oversight and management of process breaks and customer impacting issues. Accountabilities Compliance Management: Product and process SME for AU Financial services offerings to understand high level gaps in offering and regulatory requirements. Review and be Digital SME on any customer affected incidents, including advice on required remediation for customers to achieve best customer result. Work closely with CBORC SME/s to review and highlight any issues/incidents which have impact and need escalation In the event of serious business incident/s manage to closure including communication, customer remediation and any reporting. Perform reviews, as required by policy, of all Digital Banking Specific P&P's to ensure they remain up to date. Work with relevant people managers to have content updates and document re-approved; where required. Ensure always review and audit ready with central repository of required MCA evidence Assist and provide evidence for quarterly MCA testing. Manage security matrix for the department Engagement and maintenance of all third party partnerships Team Management: Engage and Motivate team members by providing them a highly supportive and collaborative work environment. Lead, coach and mentor your direct reports to uplift their capabilities and achieve their own goals and career aspirations. Customer Experience: Work with project SME's to highlight any customer experience pain points for resolution Align with Citiphone, Research, Customer Experience teams to identify customer pain points. Work closely with Regional Digital customer experience and Product teams to solution for customer pain points and improve the NPS for Digital channels. Reviewing User Stories and Wireframes to ensure the customer experience is paramount on any owned/managed projects. Stakeholder Management: Maintain strong relationship with key stakeholders including line 2 control teams - Fraud, Information Security, IBCO, Legal and Compliance to secure approvals for launching new capabilities and enhancements. Production Support: Ensure timely resolution of all Digital production issues. Own and raise Business Incidents for issues related to Digital Escalate if required all high priority issues to get necessary focus and timely resolution. Key Capabilities & Attributes 8-10 years of work experience in leading Digital projects; Excellent communication skills for interaction with project teams, business owners, senior management both internal and external; Bachelor's degree in information technology or computer science or equivalent experience. Efficiently plan and manage team resources, providing professional guidance, leadership and strategic direction, timelines, troubleshoots execution activities, and communicates requirements; Must work independently and with minimal supervision; Have a proven track record in delivering solutions on time and within estimates; Lateral thinker who demonstrates drive and commitment to delivering innovative solutions Strong interpersonal, problem solving and influencing skills Customer-centric Adaptable, resilient and flexible Energetic and highly motivated Strive for continuous self-development and results oriented Key Business Relationships Internal All areas within the Bank Central Marketing, Customer Experience and Digital Banking Decision Management Corporate Affairs Legal, Risk & Compliance All other Product (Cards, Loans, Deposits and Mortgages) Departments within GCG External Business Partners Technology Partners Citi Global and Regional Digital ------------------------------------------------- Job Family Group: Technology ------------------------------------------------- Job Family: Business Analysis / Client Services ------------------------------------------------------ Time Type: ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... customer impacting issues. Accountabilities Compliance Management: Product and process SME for AU Financial services ... the Bank Central Marketing, Customer Experience and Digital Banking Decision ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Corporate Banking Associate, Financial Institutions Group

Citi Australia

The Associate is an intermediate-level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Associate also serves as an intermediary in trading for clients. The overall objective of this role is to act as a strategic advisor to our clients by formulating investment strategies and raising capital for clients. Responsibilities: Work closely with senior bankers to provide overall relationship management support Provide a wide range of treasury and corporate finance solutions, including day-to-day cash management, trade, vendor finance, foreign exchange, loans, debt capital markets (fixed income and bank), share repurchase, and interest rate and equity derivatives Support bankers in cross-selling Citi's full spectrum of products and services to generate revenue by identifying and responding to customers' financial, advisory, transactional needs Conduct marketing and execution activities in coordination with Bankers, Relationship Analysts and Associates, Citi's international offices and product/investment banking partners Responsible for developing an understanding of all credit, transactional and franchise risks in coordination with senior coverage officers to facilitate deal execution and risk mitigation processes, including the preparation of credit approvals, obtaining Capital and Risk approvals, and supervising transaction return calculations Evaluate public filings, research reports, operations, business plans and financial forecasts to produce strategic and financial analyses Continuously stay informed of best practices and market and industry trends Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 5-8 years of experience MBA or Master's Degree in Business preferred Proven and progressive related lending/credit experience or equivalent product experience Demonstrated credit skills, including a background in credit Experience with large corporate clients, capital markets products, derivatives, credit, cash management, trade, finance and securities products preferred Comprehensive knowledge of Corporate Banking business including related products, pertinent regulations and the lending and credit approval process Consistently demonstrate clear and concise written and verbal communication Demonstrated planning, negotiation, organizational and analytical skills Education: Bachelor's degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------- Job Family Group: Institutional Banking ------------------------------------------------- Job Family: Corporate Banking ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... bank), share repurchase, and interest rate and equity derivatives Support bankers in cross-selling Citi's full spectrum of products and services to generate revenue by identifying and responding to customers ... banking ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Java Service Developer

Macquarie Group

We are not a regular bank, we're a hyper-scale Neobank with millions of customers. We think like a start-up, with the benefit of having the support of a large, established brand. As a Digital Bank, software engineering is at the core of what we do. Our engineers operate in an autonomous environment where they are empowered to “do it right” and continuously learn, becoming masters in their craft. If you would like to know more, read our Engineering Blog, where our engineers openly share their experiences. Macquarie Bank provides personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers and other businesses across Australia. That includes online and mobile banking, mortgages, bank accounts, credit/debit cards, online share trading, investment management and car leasing, to name just a few. As a Java Service Developer, you will build and maintain microservices and key APIs that power our award-winning online and mobile banking platforms for everyday banking customers, using industry best practices. You'll be responsible for architecture, design, development, testing and operations and deliver incrementally in iterative cycles. You will have an Agile mindset and keen interest in software engineering across a range of technologies. Desirable skills and experience: Java 8+ Spring mvc/webflux Gradle/Maven Cassandra/NoSQL databases React Performance testing APIs What's in it for you: learn from the best engineers in Australia and work on market leading products be part of a team that deeply values diversity and creates space for you to be your best use the latest cloud technologies to tackle interesting banking and finance problems our work environment is modern and inclusive with a strong focus on employee experience flexible work options, including working from home ongoing professional development and free technical certification. If this role sounds like the right opportunity to further your career, please apply via the link. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group's purpose is to power the entrepreneurial enterprise. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need

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Work type
Full-Time
Keyword Match
... openly share their experiences. Macquarie Bank provides personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers and other ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Client Service Officer

Estia Health

Our new Blakehurst home offers views over the picturesque Kogarah Bay and is surrounded by beautiful manicured gardens that feature a majestic fig tree to our 105 residents. This state of the art purpose built home is ideally situated nearby local shops including Connells Point and Southgate shopping centres, and public transport is conveniently close if you are wanting to commute! About the role Estia Health Blakehurst have a fantastic opportunity for an experienced Client Services Officer to join our friendly and supportive team on a Full Time basis. As first point of contact for families seeking Aged Care services, the Client Services Officer will assist residents and their families in their journey into residential Aged Care. The successful applicant will provide our customers with a seamless admissions experience and offer our referrers easy access to our beds. This position will suit an energetic and results-orientated individual who is passionate about driving customer satisfaction in residential Aged Care. You will be making a real difference to our residents and their families, building rewarding and lasting relationships along the way. Key responsibilities will include but are not limited to: Manage all customers inquiries including conducting site tours and holding resident/relative discussions and liaise with internal and external stakeholders. Proactively manage the pipeline of inquiries to improve sales and conversion rates Proactive engagement of referrers including identifying new potential referrers and community linkages Implement sales programs to increase the uptake of additional services including activity programs Act as the Customer Service champion for the home by monitoring service stands, ensuring training of staff and actioning resident satisfaction feedback What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us. Support from Management with developmental kits to expand your skillset Energetic and committed administration team that will guide you in the role and support admissions Attractive remuneration packages with workplace banking, novated leases and EAP services Opportunity to work across a wide network and learn or mentor others in your peer group Join one of Australia's leading aged care providers in one of the fastest-growing industries Work in your local community and make a difference to the lives of our residents About you Our ideal candidate has proven time management and organisational skills along with the flexibility to manage changing business needs. With a savvy sales nature and a high degree of self-motivation, you will also possess: Preferably 5+ years' experience in sales/front office hospitality roles A track record of success in sales including strong negotiation and outstanding customer service Impeccable presentation, excellent communication and the confidence to build rapport with a wide range of people The ability to work both individually and as a team to achieve desired outcomes Knowledge of Aged Care including fees and funding (Ideal but not essential) Previous experience delivering training would be highly regarded Qualifications in sales, customer service or hospitality would be an advantage (but not essential) Join now! If you would like to know more, please call us on 02 9171 3300 or by emailing us at blakehurst@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page! https://www.linkedin.com/company/3252110/Competitive salary package and commission structure, Work with people who love what they do!, Based in Blakehurst at our refurbished modern residential home

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Work type
Part Time
Keyword Match
... Attractive remuneration packages with workplace banking, novated leases and EAP services Opportunity to work across ... be highly regarded Qualifications in sales, customer service or hospitality would be an advantage ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Marketing Associate - Private Banking

Macquarie Group

An exciting opportunity has become available to join a fast-growing banking brand which is known for placing its customers and people at the centre of everything they do. We are looking for a Marketing Associate who has experience working with premium brands in the financial services industry, is driven with a focus on high performance and a strong growth and learning mindset. In this role you will be helping to plan and implement the marketing activities for Macquarie Private Bank. You should understand the full marketing mix and be familiar with designing and delivering relevant, customer journeys, and campaigns to engage and meet more of our customers' wealth needs. You'll be passionate about building brand awareness and consideration, with a proven ability to drive growth. B2C content marketing experience is a core skill and knowledge of the High Net Worth market (HNW) will be highly regarded. In return you will become part of an engaged, high performing team with an inclusive and collaborative culture. To be a success in this role you will have: 2-4 years' experience producing effective, targeted marketing initiatives in a similar role demonstrated capabilities using data and research to identify marketing opportunities excellent organisational, analytical and execution skills good knowledge of the financial services industry, ideally within the wealth management sector, with specific marketing experience to the HNW segment an advantage digital marketing with strong acumen across email, social, display, SEO and SEM client engagement marketing to drive lifetime value through loyalty and retention programs content integration into the marketing mix to build brand awareness and growth knowledge of Salesforce within a financial services business and experience with agile ways of working university qualified in marketing, advertising, or relevant communications degree an advantage. For this role you will also need: strong attention to detail and delivery focus insight led problem solving and decision making project management and working with cross functional teams end to end campaign planning with a high level of attention to detail excellent stakeholder management and team player great communication skills - both written and verbal ability to work autonomously and be adaptive to change managing risk resilience If you have a growth mindset, are curious and can learn and adapt quickly then apply today! About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... can learn and adapt quickly then apply today! About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Java Service Developer

Macquarie Group

Are you a talented Engineer looking for your next challenge? We are not a regular bank, we're a hyper-scale Neobank with millions of customers. We think like a start-up, with the benefit of having the support of a large, established brand. As a Digital Bank, software engineering is at the core of what we do. Our engineers operate in an autonomous environment where they are empowered to “do it right” and continuously learn, becoming masters in their craft. If you would like to know more, read our Engineering Blog, where our engineers openly share their experiences. Macquarie Bank provides personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers and other businesses across Australia. That includes online and mobile banking, mortgages, bank accounts, credit/debit cards, online share trading, investment management and car leasing, to name just a few. As a Java Service Developer, you will build and maintain microservices and key APIs that power our award-winning online and mobile banking platforms for everyday banking customers, using industry best practices. You'll be responsible for architecture, design, development, testing and operations and deliver incrementally in iterative cycles. You will have an Agile mindset and keen interest in software engineering across a range of technologies. You'll need to have experience in; Java, Spring, writing junit & performance testing. Desirable skills and experience: Spring webflux, Gradle What's in it for you: Learn from the best engineers in Australia and work on market leading products Be part of a team that deeply values diversity and creates space for you to be your best Use the latest cloud technologies to tackle interesting banking and finance problems Our work environment is modern and inclusive with a strong focus on employee experience Flexible work options, including working from home Ongoing professional development and free technical certification Highly competitive remuneration and bonuses. If this role sounds like the right opportunity to further your career, please apply via the link. If this sounds like you, apply now! The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology. Find out more about Macquarie careers at www.macquarie.com/careers Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.

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Work type
Full-Time
Keyword Match
... openly share their experiences. Macquarie Bank provides personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers and other ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Financial Assistance (Hardship) Associate | 6 month contract

Macquarie Group

A unique opportunity to join our organisation in a key role that play's an integral part in delivering an outstanding client experience for clients who are currently experiencing temporary financial difficulties. This is a temporary role for six months. As the Financial Assistance Consultant, you will be self-motivated and results orientated, you will be an effective communicator with understanding of clients going through changes in their circumstances. Your primary responsibilities will be focused on reviewing and assessing requests for hardship assistance received through multiple channels, providing options to the customer, offering case by case solutions, and monitoring agreements for adherence. Other activities include working with clients and/or their financial counsellors to make workable solutions that are the best outcome for both parties and taking inbound calls from clients and their representatives and taking verbal applications. You will use your experience within a Customer service role, Hardships or Collections environment to succeed in this role, paired with your empathetic call handling skills to deliver an optimal client experience. Your ability to work well under pressure and to deal with a high workload will be beneficial in our fast-paced environment. We will consider applications without prior Hardship experience if there is experience of strong customer service, problem solving and empathetic communication skills. And of course, a passion to help others. We are invested in the growth and development of our people, so in return, we will enable you to develop your skills, as well as provide you will a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If this role sounds like you, please apply via the link below. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... You will use your experience within a Customer service role, Hardships or Collections environment to ... Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Senior Technical Business Analyst

Commonwealth Bank

About the Role Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service. The Payments Service Utility provides the direction, leadership and expertise to deliver exceptional customer experiences today and into the future. We enable payments to be easy, reliable, adaptable and secure. The role will sit in the Core Payment delivery team, our role is to build payments capabilities to enable our customers to make and receive payments in a fast, reliable and secure way. Our team is built on the principles of Agile and we are looking for an individual who is interested in working in a team that has a collective responsibility for building a better future for Payments with our internal stakeholders and for our business and individual customers. People who are willing to push the boundaries of payment possibilities should apply for this role. Do work that matters You will gather and analyse business requirements providing leadership and innovative solutions for IT systems. You will enjoy building productive relationships with Business Solutions Consultants, Project & PMO Managers, all levels of Business and Technical Analysts (BA), Solution Delivery Managers and Architects, Systems SME's and Design and Test Teams. Responsibilities Complete and oversee project work stream deliverables including quality control/sign off for area of accountability and provide ongoing assistance to support teams for functionality released into production Provide support and participate in testing activities including unit testing, BA testing and system testing ensuring adequate project coverage Work closely with stakeholders and change management to identify impacts to business processes as a result of system or application changes and identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary Evaluate effectiveness of solution delivery (SDLC) tools, processes and methodologies, and make recommendations for continuous improvement Analyse and document business/functional processes and requirements using standard analysis methodologies and tools and convert business needs into functional designs using knowledge of system capabilities, rules, and architecture. Enables, motivates, directs and continuously develops a committed, empowered, and high-performing team and provides team leadership by prioritising, assigning and reviewing work and deliverables of team members according to specified timeframes What skills you will possess Deep business and technical analysis experience, including payments related projects (ideally with NPP Products, Clear2Pay/OPF frameworks desirable) Detailed knowledge of ISO 20022 messaging formats and industry standards Software and solution delivery lifecycle experience, including payments related projects and experience working on technology enabled projects Background in managing and delivering technical structured artefacts (e.g. Functional/System specifications or use cases) and working knowledge of writing business & technical user stories using Gherkin syntax and BDD framework Experience working in Agile teams and detailed knowledge of agile business analysis processes & techniques Working on current payments industry initiatives (knowledge of NPP, DE, RTGS and other Domestic schemes desirable) Your Development and Career Progression At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Full-Time
Keyword Match
... internal promotion. Whether you're passionate about customer service, driven by data, or called by creativity ... apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Client Care Team Leader

Macquarie Group

The Client Care team within the People, Culture and Client Experience division, specialises in client experience for a range of client types, primarily managing escalations and complaints. Our scalable business model is designed to provide the highest level of service for products such as Cash Management Accounts, Term Deposits, Managed Investments, Superannuation, Home Loans, Credit Cards, Business Banking, Asset Finance and more. Contributing to the success of building trusted relationships with our clients, whether it be direct, third party, adviser groups or internal clients, your goal is to provide solutions within agreed service levels. Reporting to the Client Care Manager, the Client Care Team Leader will oversee a team of Client Care Specialists to ensure complaints and escalations are managed in a timely manner and in accordance with regulatory guidelines. Working in a highly regulated environment, you will be responsible for efficiently, effectively and fairly resolving high profile complaints including Customer Advocate complaints, complaints directed to CEO and senior executives and escalated complaints. You will also use data driven insights to identify and deliver coaching, training and development to your direct reports within the team. You will manage a highly motivated and talented team of Client Care Specialists to deliver on our strategic initiatives. To be successful you will need to demonstrate experience in leading a team, in a client facing environment within the banking/finance industry. You will bring a proven track record of leading and engaging a high-performing team, across multiple geographic locations, and will be confident delivering solutions using data driven decisions to improve client and/or employee experience. You will have excellent organisation skills and an ability to multi-task and manage changing priorities and a natural flair for communication (written and verbal). Tertiary qualifications in a business related discipline, Post-Graduate qualification, CFA and/or RG146 would be highly regarded. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... , in a client facing environment within the banking/finance industry. You will bring a proven track ... Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Technical Information Security Officer

Commonwealth Bank

Our strategy will see us build tomorrow's bank today for our customers. Key to our success will be our focus on reimagined products and services so we're offering the richest proposition to our customers and standing out from our competitors and global best digital experiences and technology to build deep, trusted relationships with our customers and set the standard in financial services. See yourself in our team-TISO is a new function being established to complement existing Enterprise Services divisions. TISO's will be embedded in platform teams supporting different business and technology services but will come together as a virtual team to share best practice, technique and information. We are problem solvers with a passion for resiliency and recovery and ensuring our platforms are always Safe, Sound and Secure. Do work that matters-You will participate throughout the lifecycle of a project so controls are assessed against risk in change and designed to meet outcomes. Partnering with key stakeholder groups such as the Chief Controls Office, Cyber Security and Architecture you are key to ensuring risk and control outcomes are achieved for your Platform. Although not the control owner, you will ensure non-functional control objectives are met through the design and build processes and provide review/ validation of control patterns to meet the product outcomes. This is where your Risk and Control experience, ability to review code from an architectural/engineering perspective and deep understanding of Cyber Security issues will help you succeed. The role is not limited to security and will cover all IT general control aspects including non-security and resiliency to; improve the operational effectiveness of our control environment, provide continuous control assessment capability and increase the capacity of service and delivery teams. What success looks like-This is an executive manager level role engaging and influencing across boundaries and connecting the dots between teams and programs of work to ensure faster decision making and a focus on organisational wide outcomes. You're experienced in security operations, designing solutions, reviewing code and configuring platforms with a track record of building and assessing secure and resilient solutions in line with control objectives. With a strong understanding of the latest resiliency and security technologies, principles, protocols and tools you will ideally hold professional certifications in ITIL, CISSP and / or CISM. To Apply please visit https://cba.wd3.myworkdayjobs.com/CommBank_Careers for reference no. REQ119581. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Full-Time
Keyword Match
... will see us build tomorrow's bank today for our customers. Key to our success will be our focus on reimagined products and services so we're offering the richest proposition to our customers and standing out from our ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

AV & Video Service Owner

Macquarie Group

The Audio-Visual Technology team is part of the Corporate Operations group at Macquarie. The goal is to continuously maximise the Workplace meeting experience across the group. To remain competitive in the digital marketplace our client and staff experiences need to be optimised, meaningful and current. This is an exciting position for an experienced Audio-Visual Service Owner who is a client-focused Audio Visual and Video Conferencing technology expert to join the Technology team, to play a leading role in ensuring the successful design, delivery and operations of AV solutions across all regions. This role will work closely with the Corporate Real Estate group to co-design the experience. Your key responsibilities will include: driving consistent AV services across the workplace including video conferencing, digital signage, display, IPTV and meeting room technology acting as consultant for all AV matters across the organisation and advise on best practices to provide world-class experience for meeting participants providing strategic and technical support and direction, as the AV subject matter expert, from system design to procurement, delivery, operations, and support leading, managing and mentoring a high-performance global team of AV engineers, creating a culture of continuous improvement, innovation and being customer obsessed liaising with business compliance, legal, security, risk, and finance teams to ensure successful delivery and ongoing operations of various AV technology solutions setting global AV and meeting room technology standards and ensure consistency across the regions and buildings evaluating latest AV technologies and products including audio-visual equipment, settings, room design, acoustic, lighting challenging the boundaries to inspire, create and innovate in all areas related to the AV experience managing all AV projects including budget and timeline to successful outcomes managing third-party vendors for support and maintenance of different AV technologies maintaining high service level standards and tracking SLAs running RFP, tender and bidding opportunities in detail, collaborating with procurement, commercial and legal teams as required integrating with all aspects of the business to identify opportunities to include AV solutions into our service offerings ensuring successful incident and problem and resolution management of AV related issues engaging third-party support where required. In addition, your skills/background will include: extensive experience in AV services in large enterprise environments with ideally a project management certification passionate about AV technology and delivering innovative and progressive solutions exceeding customer expectations knowledge of audio and video systems such as Cisco/Webex, Zoom, Crestron, Polycom, MS Teams, Appspace and IPTV (Exterity) solutions strong communication and stakeholder management skills, able to communicate, present, and generate enthusiasm and buy-in for ideas and solutions Coordinate multi-skill teams across the bank a strategic thinker with the ability to understand the market and a roadmap create a business plan and grow a high quality, high-performance team strong understanding of disciplines/roles and emerging trends within AV technology and workplace space ability to lead, manage and mentor a high-performance global team understanding of audio-visual testing methodologies and quality assurance able to document procedures, operating models, manuals/instructions, and troubleshooting records supervising remotely onsite installations across all regions proven experience in successful AV project delivery and ongoing support. If this sounds like an environment that is an ideal career opportunity, please apply to it or for more information reach out to nicky.bell@macquarie.com . About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... -skill teams across the bank a strategic thinker with ... service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Manager - Counterparty Lifecycle Management

Macquarie Group

Join our Operations team as an AML & Onboarding Manager in this Sydney based role. Our Market Operations Division provides a key segregated control function for institutional and corporate businesses built on strong operational risk management and a control culture that is consistent and resilient. You will be joining the Counterparty Lifecycle Management Team which performs KYC checks on new and existing customers to fulfil AML regulatory requirements in multiple jurisdictions, allowing Macquarie Bank to engage with clients in a risk compliant manner. The scope will be in a team lead capacity, with an individual contribution to the team's workload also expected. In this role you will be liaising with our clients and front and middle office staff to obtain KYC and legal documentation prior to set-up, managing onboarding and refresh cases, interfacing with internal stakeholders on any CLM related queries and conducting research on new and existing clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed persons lists as well as escalating red flags and due diligence findings to Financial Crimes Compliance. In doing so, you will be maintaining customer data and documents in our customer database, following compliance in onboarding procedures and applying a risk awareness mindset in every action you take. In this role you will have people management responsibilities for functionally aligned staff which can extend to our shared service offices outside of Australia. You are enthusiastic, flexible and able to demonstrate initiative in a challenging and varied role. You have great attention to detail, excellent organisation and prioritisation skills and impeccable research and analytical skills with the ability to summarise complex findings. Your strong written and verbal communication skills and solid knowledge of the client KYC Onboarding process and AML regulatory requirements will see you succeed in this role. You will be open to working overtime if and when required. If you are motivated, independent and confident working in a fast-paced environment with constantly changing priorities, then this is the role for you. Please apply now. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... and existing customers to fulfil AML regulatory requirements in multiple jurisdictions, allowing Macquarie Bank to engage ... staff which can extend to our shared service offices outside of Australia. You are enthusiastic ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Middle Office Operations Oversight - AVP

Citi Australia

POSITION SUMMARY/OVERALL PURPOSE OF THE JOB Reporting to the Middle Office Oversight Senior Manager this role is responsible for a range of Middle Office services, ensuring compliance with operating procedures, policies and guidelines and ensuring the timely completion of accurate client deliverables. The successful candidate will have a strong background in Middle Office Operations with proven client management skills, and the ability to ensure all deliverables within the Service Level Agreements are met. They will have a strong “hands on” operational focus and expected to optimize effectiveness and efficiency in operational delivery. KEY ACCOUNTABILITIES Review and sign off daily deliverables Development of strong client relationships, resolving client queries timely and accurately Proactively manage SLAs / KPIs (escalating any issues internally / externally as required) Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements Owning and taking responsibility for complex issues and resolution to closure Act as technical and knowledge resource to the team/business unit Lead projects to optimize operational efficiency and improve quality Assist with planning and management of all relevant project work Set and maintain standards of personal and professional performance / behavior; ensuring accountability and adherence to company policies and procedures Coaching and supporting other team members Perform oversight functions of processing teams in related to Middle Office services Ensure timely and accurate delivery of transaction processing for custody and accounting to fulfill internal and external obligations Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery Participate in system and client testing to implement global strategy and fulfill business needs Work with Front Office in evaluating clients' needs and proposing solutions to implement new business deals Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction Initiate and streamline process relating to controls, productivity and regional service enhancements Identify and resolve business/technical issues together with ASPAC branches and system support group Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting COMPLIANCE RESPONSIBILITIES Monitor errors, complaints and near misses. Record as appropriate in the Incident Report or Operation Risk Event portal Ensure documentation exists for any client-specific procedures and complete timely reviews per policy Ensuring 100% adherence to SOC1, funds' offer documentation, procedures, policies and guidelines Ensure all operational controls are observed by the team and where opportunity exist, improve to reduce overall risk exposure KEY COMPETENCIES / SKILLS Broad experience across Middle Office products and instruments including Trade Matching and Settlements, Equity, Fixed Income, FX, Corporate Actions, Derivatives, Collateral, and IBOR Ability to work under pressure and to tight deadlines Strong client focus with an ability to evaluate needs and develop solutions Numerical, analytical and problem resolution skills Proven ability to lead the introduction of complex change in a challenging environment Team player - able to articulate own position clearly, based on fact, but sensitive to the positions, needs and requirements of others Demonstrate self-development e.g. coaching/mentoring Client relationships and stakeholder management Excellent communicator with strong interpersonal skills Highly computer literate - MS Office applications Project management skills with the ability to multi-task Knowledge of Multifonds would be advantageous QUALIFICATIONS / EXPERIENCE REQUIRED Degree in Business / Finance / Accounting or related field 5+ years' experience in Middle Office Understanding of fund structures, financial instruments, regulatory environment and funds industry ------------------------------------------------- Job Family Group: Operations - Transaction Services ------------------------------------------------- Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... proposing solutions to implement new business deals Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction Initiate and streamline process relating to controls ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Sales Quality Coach - Direct Sales

Macquarie Group

The Sales Quality Coach is responsible for helping to improve the sales and credit capability of the Direct Sales team through coaching and mentoring by identifying quality needs at an individual and team level. The responsibilities involved include: Help improve business performance, compliance, brand perception and customer satisfaction of the service offering of the bank through the coaching of banking specialist. Drive improvement across Banking Specialist core capabilities around lending, process adherence, and best practice. Implement key learning initiatives (training, workshops, on-the-job coaching) as required to support the enablement of Banking Specialists. Complete analysis and work with team leaders to identify capability gaps in terms of quality of risk, efficiency, and effectiveness in CX and report to the Direct Leadership team. Monthly call and file reviews to monitor for risk adherence and quality standards. Role model and advise Banking Specialists on operational consistency and efficiency specifically but not limited to lending practices, credit risk and operational risk. Identify opportunities for business process improvements. Work with key business partners across Learning & Development & Credit to develop learning solutions as required and to address specific capability gaps that are impacting business performance. About you Minimum 3 years' experience in a residential lending role. Prior experience in a coaching or training capacity. Have a deep understanding of residential credit. Understand how to effectively manage the end-to-end processes for loan applications. Highly organised and able to prioritise a variety of tasks. Excellent verbal and written communication skills. Excellent attention to detail. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... , compliance, brand perception and customer satisfaction of the service offering of the bank through the coaching of banking specialist. Drive improvement across Banking Specialist core capabilities around lending ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Senior Manager - Actionable Insights & MI

Citi Australia

STRATEGIC INTENT Head of Actionable Insights & Management Information is a pivotal role in enhancing the reporting capability for the consumer bank. The role spans Citi branded cards, white labelled cards, Retail Bank products and Consumer Lending. The role is outcome driven and will help deliver insights across all areas of the product and customer lifecycle to help deliver to the organisation's short and long term goals. As part of these outcomes, the role will be responsible with rolling out new reporting toolsets such as Tableau, perform adhoc deep dive investigations of key P&L drivers and help monitor the BAU delivery of the existing reports. As a key enabler, this role will be building strong relationships with stakeholders to ensure the alignment of insights and reporting needs with stakeholder expectations. The role will report into Head of Advanced Analytics and manages offshore centre of excellence / 3rd party relationships which will include oversight of day to day delivery, generating insights out of the reports, designing new dashboards where required, upskilling the staff, staff engagement, managing the control frameworks associated in working with another Citi entity / 3rd party providers. Key deliverables: The Head of MI will play a thought leadership role in proactively driving insights and reporting needs to meet strategic objectives of the business. The role involves in actively working with business stakeholders and the senior management to understand their needs and proactively provide solutions by setting up relevant reports and dashboards as needed. The Head of MI will take ownership on the roll out of regional and global initiatives, manage offshore teams both Citi and 3rd party teams to ensure quality and timely delivery of a suite of agreed MIS, insights and key highlights on business performance. The role is responsible for automating campaign reporting to gain efficiencies and work with regional Data & Analytics team to align on regional reporting and deploy the reports on Tableau The role will help business to spot key trends that could result in providing pipeline of work for analytical / campaign deep dives or analytical solutions to be built The role also overseas commissions reporting, partner dashboards and supports adhoc data needs where applicable. In a nutshell the Head of MI works as a conduit and key enabler for all the business functions within the bank and aids in information based decision making ACCOUNTABILITIES Act like a consultant to understand critical business' needs, convert them into a problem statement and put a plan in place to deliver a data driven outcome to meet the business objectives. Put in place reporting frameworks to help measure the product and customer lifecycles within Citi across product performance to campaign activity performance. Build and maintain strong relationships across key stakeholder groups including Product, Marketing, Risk, Finance, Controls, Operations, Digital, Delivery and Customer Experience. Collaborate effectively with other teams within Data & Analytics to drive the cross functional delivery for stakeholders Communicate management insights, trends and financial benefits in a business language Work with all the key stakeholders to prioritise the requirements Have the ability to assess current reporting processes and recommend enhancements to drive efficiency gains. This will also include the ability to document processes as part of policy and procedure documentation to meet internal Citi control frameworks. Ensure adequate controls are in place from maker-checker, reference back to P&L, reference back to host systems to ensure accurate and timely information is produced Mentor, coach, engage, manage and upskill extended offshore teams Manage vendor relationships where required, ensure relevant controls are in place for offshore engagement. Where applicable, hold vendors accountable as per the agreed SLA Oversight of control frameworks within the team KEY SKILL REQUIREMENTS Preferably a degree with strong academic background in Business Management, Finance, Mathematics, Economics, Computer Science or any other quantitative background. At least 12+ years of experience in generating business insights or management reporting or analytics function or a combination of all preferably in financial services industry. Prior work experience in handling high volume databases preferably in a data warehouse environment. Experience in distributed computing environments like big data preferably Hadoop will be an added advantage Prior work experience on SAS, SQL, Tableau at advance levels. High levels of competency in Excel, Access, Word and PowerPoint (VBA is an advantage). Work experience in Python is preferable. Good understanding of P&L, balance sheet and drivers of revenue will be an added advantage. Experience of working on the business side and understanding of business needs is an added advantage Must have managed teams in the past. Experience of handling off-shore teams will be an added advantage. Exceptional communication and interpersonal skills and able to present insights to C-suite and senior stakeholders, influence business decision through adoption of outcomes from MIS insights. Strong people management skills and team player. Cohesively work with other team members in a team environment Ability to work under demanding timelines, attention to detail and produce error free results BEHAVIORAL COMPETENCIES Accountability - Takes accountability for self and drives accountability of team members in generating timely deliverables. Quality - Drives a quality culture with no tolerance to sub-standard outputs and produce error free outputs Analysis and Decision Making - Identify and understand issues, problems and opportunities and develop appropriate solutions Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals Business Focus - Demonstrating an understanding of the business and its customers Communicates Effectively - Communicating in a way that is clear, concise and easily understood with impact and credibility Leadership Disposition - Demonstrating qualities expected of a senior Manager. Inspiring confidence and trust in others. Leverages Diversity - Creating and maintaining an environment that enables everyone to contribute to their full potential. Coaches and Develops Others - Facilitating improved performance by effectively assimilating new employees, and giving advice and guidance, planning development activities. Leads Change and Innovation - Identifying the organizational requirements for future success and engaging in those activities Manages own Performance - Taking responsibility for managing own performance by actively seeking development and feedback Market, Sales and Customer Focus - Creating and seizing opportunities that provide superior returns for shareholders When you work at Citi, you'll be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment. Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy ------------------------------------------------- Job Family Group: Decision Management ------------------------------------------------- Job Family: Specialized Analytics (Data Science/Computational Statistics) ------------------------------------------------------ Time Type: ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... Bank products and Consumer Lending. The role is outcome driven and will help deliver insights across all areas of the product and customer ... of all preferably in financial services industry. Prior work experience in ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Senior Commercial Manager - Banking Partnerships - Fixed Term Contract

Citi Australia

ACCOUNTABILITIES Lead the Qantas Partnership strategy; Manage Product Manager direct report including coaching, support & engagement on all partnership activities; Matrix manage internal stakeholders working on the partnership to drive outcomes for the partnership Develop, own, and manage effective relationships between Citi and Partners to facilitate effective business execution; Maintain a thorough understanding of the market, competitor activity and relevant product and consumer trends; Lead the Management of P&L and key business drivers for the partner portfolios. This includes but not limited to: Sales and receivables growth driving higher returns; Expense management; Risk appetite and supporting policies; Retention strategies; Portfolio engagement, instalments and balance build; and Customer Loyalty. Explore, evaluate, and implement new and cost effective acquisition marketing strategies in conjunction with the acquisition marketing team and partner; Deepen relationships with our Partner to drive portfolio growth that leverages their key distribution channels; Manage and collaborate with the portfolio team to own the customer journey from initial engagement through to account cessation including ownership of welcome packs and journey, execution of bespoke campaigns; Ensure Citibank is compliant with contractual requirements under the relevant Credit Card Agreements including the review and management of commission payments; Manage all Partnership forums covering business performance, customer experience, operational issues, marketing and innovation/technology as well as executive steering committees. Drive execution of product programs / campaigns, working closely with stakeholders in marketing, digital, Legal, Compliance & Decision Management; and Work within Business Control to ensure adherence to laws, regulations and policies to protect the Citi and Partnership brands and franchise. Knowledge/Experience/Technical Skills 8+ years proven experience within the unsecured lending industry; Strong understanding and experience of unsecured lending drivers, products & functions; Strong previous P&L Management; Demonstrated ability to establish and execute to strategy; Strong Product management experience; Strong Relationship Management; Strong Marketing experience; Strong people management and stakeholder management experience, with the ability to influence through matrix authority; Strong negotiation skills; Strong business acumen; Degree required; and Advanced degree preferred. BEHAVIOURAL COMPETENCY REQUIREMENTS Analysis and Decision Making - Identify and understand issues, problems and opportunities and develop appropriate solutions. Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals Business and Relationship Focus - Demonstrating an understanding of the business and its customers. Builds a High Performing Team - Using a range of techniques to build, motivate and guide a high performing team that leverages diversity, has a clear structure and direction. Coaches and Develops Others - Facilitating improved performance by effectively assimilating new employees, and giving advice and guidance, planning development activities. Communicates Effectively - Communicating in a way that is clear, concise and easily understood with impact and credibility. Leads Change and Innovation - Identifying the organizational requirements for future success and engaging in those activities. Leadership Disposition - Demonstrating qualities expected of a senior Manager. Inspiring confidence and trust in others. Leverages Diversity - Creating and maintaining an environment that enables everyone to contribute to their full potential. Market, Sales and Customer Focus - Creating and seizing opportunities that provide superior returns for shareholders. KEY BUSINESS RELATIONSHIPS Internal Head of Cards Banking Partnerships; Partnerships Leadership Team; Cards and Loans Leadership Team; Customer Experience, Marketing and Digital Management; Decision and Risk Management; Compliance and Legal; Credit Operations, Operations and Technology; and External Current White Label Partner across all stakeholder touchpoints Credit Card Schemes (MasterCard) Key product value-add service providers (e.g. insurance providers and rewards program managers) ------------------------------------------------- Job Family Group: Product Management and Development ------------------------------------------------- Job Family: Product Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... of Cards Banking Partnerships; Partnerships Leadership Team; Cards and Loans Leadership Team; Customer Experience, Marketing ... (MasterCard) Key product value-add service providers (e.g. insurance providers ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Campus Recruitment Consultant

Macquarie Group

Macquarie's successful Graduate Recruitment Team are focused on the attraction, sourcing and selection of diverse junior talent across Australia and New Zealand. As a passionate ambassador for Macquarie, you will partner with our highly engaged business stakeholders to further evolve the junior talent attraction strategy across multiple business groups. By building on existing and exploring new relationships with university faculties, societies and industry partners, you will successfully promote the variety of opportunities available to students at Macquarie. This is an incredibly varied role where you will have the opportunity to use a range of skills. You will be responsible for managing high volume recruitment campaigns (both in person and virtually), organising and presenting at campus and industry events. You will assist with the development of Macquarie's social media presence and marketing collateral aligned to your business coverage areas and have the opportunity to share insights, initiate and execute new ideas to ensure a continuous focus of innovation and process improvement. The successful applicant will demonstrate solid experience within campus/graduate recruitment, ideally from the banking & financial services sector or from a large multinational/corporate organisation, where effective candidate engagement and stakeholder relationship building have been key to your success. You will possess the knowledge, skills and insights to drive recruitment initiatives and campaigns across business groups with unique needs. You are passionate about providing a great candidate experience at every stage of the recruitment process and have the ability to effectively identify top talent, execute assessments and support selection and offer processes. Your capability managing multiple priorities across large, varied campaigns will require strong organisational, time management and high-level collaboration skills. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... ideally from the banking & financial services sector or ... service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Home Loan Variations Consultant

Macquarie Group

Put your knowledge of mortgages to the test by joining our dynamic Variations Team. Utilising your in-depth understanding of home lending, you will provide an exceptional customer experience by offering innovative solutions to fulfil our client's financial needs. You will be responsible for conducting engaging conversations with customers looking to vary their existing home loan structure. You'll also use your exceptional attention to detail to manage your pipeline using our CRM system. Your success will come from a proven experience in a customer facing role, with an outstanding knowledge of home loans and credit criteria. You'll have professional written and verbal communication skills, with a key focus on customer service. Your strong achievement drive and commitment will be key to assist in achieving your individual as well as the wider team goals. If you have a passion for supporting customers through their home loan journey, please apply via the link below. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

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Work type
Full-Time
Keyword Match
... a passion for supporting customers through their home loan journey, please apply via the link below. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial ...
4 weeks ago Details and apply
4 weeks ago Details and Apply
NSW > Sydney

Marketing Manager - Acquisition

Citi Australia

This is a key role in the Banking Partnerships team with responsibility for the development and implementation of marketing acquisition strategy, as well as people management. The Senior Marketing Manager for Banking Partnerships will develop and implement strategies and campaigns to maximise the acquisition of profitable new to bank (NTB) credit cards customers across our Banking Partners. This is achieved through multiple partners and acquisition channels. The Marketing Manager is also responsible for the key partner relationship, Virgin Money Australia. They will support this key partner in managing their own marketing strategy, budgets and campaigns by influencing and driving excellence through strong stakeholder relationships and best practice insights. Accountabilities: Own the development of the Banking Partnerships marketing acquisition strategy. Manage the implementation of partner marketing plans, ensuring all campaigns are executed in a timely fashion. This involves developing creative briefs for the agencies, aligning and coordinating stakeholder input, ensuring campaigns are executed within the set legal and compliant framework, seeing creative development through to production and liaising with our media agency and partners to push campaigns live. Achieving new to bank and cross-sell account targets utilising all marketing channels. Monitor results and seek continuous CPAA improvement (when appropriate) and channel optimisation. Focus on meeting revenue targets while managing risk and minimising costs per account. Contribute to targets relating to partner performance including, attrition, activation, BT rates, revolve rate, ANR and profitability. Monitors key acquisition metrics (approval rates, daily volumes, cancellation rates by channel) and influences improvements as required. Gain an in-depth understanding of profit models and associated drivers, credit and risk policies - to support offer development and trend analysis. Monitor monthly offer performance reports and key indicators to determine specific areas for improvement. Works with key internal stakeholders to deliver profitable offers and acquisition KPIs - including Product, Sales and Distribution, Risk, Compliance, Finance, Product Operations, Credit Operations, Digital, Decision Management, Customer Experience, Call Centres etc. Works with the broader Banking Partnerships team (Commercial and Product, Sales and Distribution) to achieve the best outcomes for our partners and Citi - fosters a team relationship with shared goals. Managing the annual budget and monthly accrual process for all partner acquisition activity, meeting all reporting deadlines including accruals, campaign calendars and marketing metrics and ensuring ongoing optimisation of budget allocations. Ensure that all relevant processes and controls are adhered to during the implementation of marketing activity in order to mitigate risk. These include but are not limited to Partner Marketing Checklists, Activity Briefs, Communications Approvals, Maker/Checker Process etc. Implement process improvements where possible to minimise campaign timelines and maximise account bookings. Continually investigate ways to achieve improvement in areas of risk management, application processing and decisioning, fraud, Citiphone, and the mailhouse. Responsible for providing reporting and insights on Banking Partnerships Card Acquisition including, but not limited to, campaign calendars, marketing metrics, budgets and contribution to the monthly Business Review and quarterly/half yearly/annual reviews. Manage and lead a team of 2 marketing managers to deliver this strategy and core objectives while maximising new account growth and profitability. Manage the team's professional development through coaching, support and engagement. Represent Banking Partnerships, Acquisition Marketing in bank wide marketing forums. Maintain a thorough understanding of the market, competitor activity and relevant product and consumer trends. Maintain consistency of both internal and partner branding. Lead or assist on key projects and initiatives from an acquisition perspective as required. Supports Head of Acquisition as required. Key Business Relationships: External partners (BOQ, Suncorp, VMA, Card Services) Credit Operations Business Strategy and Planning Decision Management Risk Digital Product Delivery Key Competencies: Effective analysis and decision making - identify and understand issues, problems and opportunities and develop appropriate solutions. Adapt to change in a fast paced environment - flexibility to adapt to an ever-changing environment, while maintaining focus and drive Ability to multi-task - able to manage time and competing priorities to deliver effective outcomes Build effective relationships with internal and external stakeholders - develop and use collaborative relationships to facilitate the accomplishment of business goals Effective written and verbal communication - communicate clearly and concisely, with impact and credibility using appropriate language, style and terminology Technical Competencies: Results driven and self-motivated Highly analytical Excellent time management skills Excellent attention to detail Strong understanding of campaign analytics Strong interpersonal and leadership skills Strong influencing and negotiating skills Strong understanding of and experience in the creative/collateral development process Experience Required: Bachelor degree in Marketing or related discipline Minimum 5-8 years in Marketing. Experience in banking or telco considered a plus. Strong background in Direct Response Marketing, with a focus on branch or retail distribution considered a plus. Strong background in retail marketing preferred. ------------------------------------------------- Job Family Group: Product Management and Development ------------------------------------------------- Job Family: Product Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... the acquisition of profitable new to bank (NTB) credit cards customers across our Banking Partners. This is achieved through ... (BOQ, Suncorp, VMA, Card Services) Credit Operations Business Strategy and Planning ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > Sydney

Data Analyst, Remediation

MLC

About the Role The Data Analyst role will support the delivery of an outstanding customer service experience through the extraction, consolidation and analysis of data from various sources to identify and track potentially impacted clients of advisers who pose systemic risk of inappropriate advice leading to financial loss. Key responsibilities Implementation of the documented CRI adviser and customer scoping data methodologies, as well as the associated case registration and tracking processes Engage with data owners in the business to procure data sets as required Manage quality of data outputs Identification, escalation and mitigation of risks in the client identification process Build and operation of remediation data assets is expected to include: Creating tools and techniques to optimise program processes SQL script writing and SQL script review in support of program processes Obtaining, validating, washing and analysing data Tableau dashboard build and refresh Documenting the steps followed, assumptions and decisions made Suggesting process improvements and optimisations About You To be successful, in his role you will possess: Customer analytics background IT , Commerce or Finance related degree OR prior experience in client identification for a large scale remediation program Expert MS Excel and Access skills Advanced SQL query techniques Script writing and script review SQL server support including SSIS, Stored procedures Tableau report development Best practise ETL processes and validation techniques The Benefits From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits. For more information please visit here. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

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Work type
Full-Time
Keyword Match
... will support the delivery of an outstanding customer service experience through the extraction, consolidation and analysis ... and volunteer leave to learning benefits and banking discounts, we offer access to a wide ...
2 months ago Details and apply
2 months ago Details and Apply
NSW > Sydney

Settlements Associate

Macquarie Group

We are currently looking to recruit a Settlements Associate to join the Asset Finance team in either Melbourne or Sydney. This is an exceptional opportunity to join a successful business. As a key member of the team you will be responsible for checking loan documentation, invoices and supporting documentation for accuracy and completeness to enable settlement. Using your critical eye for detail you will accurately prepare entries for disbursement of loan funds to pay for purchased assets and any associated costs, ensuring approval conditions are met. Harnessing your ability to work under pressure and work to tight deadlines, both autonomously and as part of a team, you will work towards achieving an individual and team KPI relating to both efficiency and quality standards on a daily basis. Using your exceptional communication skills and strong telephone manner, you will act as a primary point of contact for our introducers, working with them to deliver a premium service experience and resolving issues to ensure smooth settlement of loan transactions. Work closely with customers to achieve mutually beneficial outcomes, exercising discretion and common sense to deliver a personalised premium service while meeting the needs of our organisation. To be successful in this role, you will have previous experience in Customer Service, Financial Services or in a phone-based client services role, preferably hold a tertiary qualification. Strong numerical and time management skills will be highly valued as you will be working to deadlines ensuring applications are funded correctly and within agreed timeframes. If you possess the relevant skills and experience, submit your application via the 'apply' link. Find out more about Macquarie careers at  www.macquarie.com/careers    About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

Read More
Work type
Full-Time
Keyword Match
... experience in Customer Service, Financial Services or in a phone-based client services role, preferably ... Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services ...
2 months ago Details and apply
2 months ago Details and Apply
NSW > Sydney

Collections Consultant

Macquarie Group

Join a high performing collections team and utilise your customer service skills and problem-solving ability to deliver positive outcomes for both Macquarie and our clients. Our Collections team are responsible for engaging in calls to Macquarie customers, who have recently missed payments on their contracts. You'll be responsible for day to day collections to reduce delinquency through effective communication, negotiation skills and decision making. Working in a fast-paced, contact centre environment you will liaise with customers primarily over the phone and via email, resolving matters of outstanding arrears. You will confidently and effectively negotiate results that are commercially viable and in-line with Debt Collections Guidelines and internal processes. With prior banking, contact centre or customer service experience, you will have the ability to effectively resolve matters of outstanding arrears within suitable timeframes. Leveraging your outstanding communication skills, you will be able to build rapport with customers and gain a solid understanding of their financial circumstances, to ensure the correct decisions can be made. You will be committed to providing an exceptional client experience through demonstrating empathy, whilst also addressing customer concerns and handling objections. To start this exciting journey, apply now. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

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Work type
Full-Time
Keyword Match
... viable and in-line with Debt Collections Guidelines and internal processes. With prior banking, contact centre or customer service experience, you will have the ability to effectively resolve matters of outstanding ...
5 months ago Details and apply
5 months ago Details and Apply
NSW > Sydney

Lending Sales Associate

Macquarie Group

Put your exceptional customer service skills to work with our high performing Personal Banking team. As a Lending Sales Associate, you will be working in a high energy, fast-paced environment, providing support to our Direct Sales Team. In this role, you will be responsible for managing client calls from our valued customers, as well as assisting lending specialists with follow up communication on existing customers. You will also be involved with proactively calling leads to pre-qualify new sales opportunities. With 6 to 12 months experience within Financial Services, you will have a collaborative approach, with the ability to develop and nurture relationships with both key internal and external stakeholders. You will be a motivated and driven individual with a focus on exceeding your personal as well as the wider team goals. If you are looking to start your career in sales within a growing Personal Banking business, please apply via the link below. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

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Work type
Full-Time
Keyword Match
Put your exceptional customer service skills to work with our high performing Personal Banking team. As a Lending Sales Associate, you will be working in a high energy, fast-paced environment, providing support to our ...
6 months ago Details and apply
6 months ago Details and Apply
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... company transformation and the final piece of the puzzle is the establishment of an epic Sales and Customer service team. Be part of the revolution of the Fleet Industry… About the opportunity… We are seeking a ...
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WANTED! Candidates with exceptional customer service skills for a variety of roles in the public transport industry! Express your interest in learning more!

Transdev Australasia

About Transdev Transdev is a world leader in the operation of passenger transport services. We operate in 20 countries around the world, with 82,000 employees and manage 41,000 vehicles. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. Currently in Sydney we operate the Light Rail, Harbour City Ferries and multiple bus networks. A variety of o pportunities Our Customer service-based roles are a key part in ensuring our valued customers have a positive experience on every journey with us. Our pathways provide paid employment from day 1 and will assist you and provide all the support you need to flourish in your role. We are looking for individuals that would be interested in learning more about a variety of positions including Customer Service Officers, Authorised Officers, Light Rail and Bus Drivers. We have locations throughout Sydney to suit all. These roles would be best suited to someone looking to make a genuine career change in 2021. If you love working in the community and value great customer service then don't hesitate to express your interest now. Our benefits Transdev offers market leading benefits to our employees as well as: Security and stability in a global public transport operator Paid employment as you complete your initial training (*conditions apply) Generous rates and allowances Additional shift options to increase your earning capacity Supportive line managers with your best interests at heart A culture that truly embraces diversity & inclusion Our values and beliefs As an equal opportunity employer, we are committed to reflecting the diversity of the communities we serve. We support applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, religious beliefs, and ethnicity. We also have an uncompromising attitude to the safety of our employees, client and customers Interested and want to know more? If you're as passionate about delivering unparalleled service as we are then click the 'Apply now' button to express your interest. To find out more about working at Transdev visit our Careers Page

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Full-Time
Keyword Match
... make a genuine career change in 2021. If you love working in the community and value great customer service then don't hesitate to express your interest now. Our benefits Transdev offers market leading benefits to ...
3 months ago Details and apply
3 months ago Details and Apply
NSW > Sydney

Technology Services Consultant

KPMG

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. Your Opportunity As a team member of the Sydney Techzone this role represents the “face of IT” focused on providing the highest level of customer service. Using innovative solutions, the role is required to ensure that we service our customers as quickly and efficiently as possible. Essential to the role is your fascination and love of technology and your desire to try new things and see how they work. You understand that it is important not only to help fix equipment, but to build positive customer relationships with free technical advice and timely repairs. In this role you will: Provide efficient, effective and timely delivery of local IT support Services. Ensure all customer requests for service, including incidents and requests, are resolved/delivered/managed in accordance with agreed service levels to minimise the impact of service disruptions to KPMG. Communicate effectively and efficiently with the customer to ensure that they are well informed on the progress of their requests. Accurate diagnosis of root cause - Incident or Request. Identify and locally escalate support requests that are symptomatic of an unresolved underlying problem in IT equipment or services. Minimise customer impact by providing workarounds where possible. Participate in an on-call roster if requested by the team leader. Be customer, and delivery focused, organised and capable of delivering in full and on time. How are you Extraordinary? At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, the ideal candidate will : Completed tertiary level qualification or certification and/or relevant experience. You enjoy meeting people and building relationships with customers. Your friends and family call you when they have a technical issue. You are passionate about tech support and customer service. You enjoy solving problems. You can communicate technical concepts in layman's terms. Experience exploring technical hardware. Coding/scripting experience. You provide white-glove treatment to customers. You have a sense of urgency—but also the ability to keep your cool. You have a foundational understanding of ITSM methodologies You share a passion for technology. You are passionate about sharing knowledge and developing others technical skills. Desirable VC/AV qualifications, experience highly regarded. MCP qualification and/or relevant experience. Vendor certification/s highly regarded. The KPMG Difference Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess, and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG (Please note that as this role is an office based front desk IT support role, the Sydney office location and rostered times are required) Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Please apply for this position by submitting your confidential application online.

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Work type
Full-Time
Keyword Match
... family call you when they have a technical issue. You are passionate about tech support and customer service. You enjoy solving problems. You can communicate technical concepts in layman's terms. Experience exploring ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Customer Supply Chain Coordinator

PepsiCo - ANZ

Work for a global company with some of the world's most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported. PepsiCo Australia & New Zealand is home to some of the world's most trusted brands such as Smith's Chips, Red Rock Deli, Sakata Rice Crackers, Pepsi Max and Gatorade! We are a progressive and people-focused business, and believe our diverse workforce is the key to our success. Because we value our employees and their families, we offer an agile and flexible working environment with an emphasis on work life balance and health, as well as plenty of learning opportunities and room to grow your career. To continue our success, we have an opportunity to join our high performing Supply Chain Team in a customer service style role as a C ustomer Supply Chain Coordinator . A Customer Service role without the call-centre environment, this office based role would see you working directly with a team of 9 people in our Chatswood office to achieve the highest possible levels of service for our customers. Ensuring maximum order fulfilment and responsiveness to customer enquiries, this role would suit someone with a customer-centric attitude who works well in a team environment. You Will Be: Ensuring a high volume of sales orders are processed accurately and efficiently Creating open communication channels with distribution, transport, and inventory teams Assisting with claims investigation and processing customer credits Working with the wider Supply Chain team ensuring highest levels of service are achieved and business objectives are met Managing daily customer enquiries including problem solving for supply and delivery issues You Will Have: Strong verbal and written communication A high level of data accuracy Ability to remain calm under pressure and meet business deadlines Personable and polite manner SAP experience and MS Office proficient What we can offer you: Excellent flexibility and work life quality Retail and service discounts through our online programs Health initiatives through our Health and Wellness programs Personal and professional growth opportunities through PepsiCo Learning Offerings online Working at PepsiCo: Your positive attitude will be rewarded with excellent long term local and global career opportunities, and ongoing professional development along with a fun and rewarding working environment. You will be a key part of a dynamic team and a valuable contributor to a global company that is one of the FMCG market leaders. At PepsiCo, we recognise our people as a key part of our business and career progression within the business is encouraged and supported. We are committed to recruiting, training and retaining high quality people. Interested? Know someone who might be? This is a great opportunity to join the PepsiCo ANZ team. PEPSICO'S recruitment process: Submit your application via our website Interview(s) and skills evaluation Online Assessment process References and background checks At PepsiCo, we believe what makes you unique, makes us better. We embrace equal opportunities for all employees. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our workplace. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate within. We encourage women, people with a disability, Aboriginal and Torres Strait Islander, LGBTQI+ and people from culturally and linguistically diverse backgrounds to apply.

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Work type
Full-Time
Keyword Match
... opportunity to join our high performing Supply Chain Team in a customer service style role as a C ustomer Supply Chain Coordinator . A Customer Service role without the call-centre environment, this office based role ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Technical Service Desk Support - Oracle Service Desk Consultant

Deloitte

Mentoring programs - receive support and coaching to progress your career Flexible work arrangements - work in a way that suits you best Technology discounts - from Apple, HP, Lenovo, Windows… the list goes on! Great opportunity for a self-driven individual with exceptional communication (oral and written) skills to step into Deloitte consulting. Working with a fast-paced customer facing support team managing enterprise grade systems to accelerate your career growth in Service Delivery. You will be a critical point of contact to customers, expected to offer prompt and timely responses, and work with developers to implement enhancements. You are expected to prioritise queries, help resolve incidents, escalate issues to Level 2 & 3 teams and support project implementation teams. What will your typical day look like? As a Service Desk Consultant within our team, you will be responsible to handle and monitor incidents, maintain relationship with customers and Deloitte teams. Operational Oracle Service Desk support services to external customers and internal teams Incident logging, tracking to resolution and escalations where required Performs categorisation and analysis of issues to recommend improvements for implementation Works with Customers to understand underlying issues as incidents are raised Liaise with internal and external vendor service desk teams for issue resolution and technical solution implementations Determination and interest to learn and become proficient with Oracle technologies, and attain Oracle certifications, with time Remain up to date with security industry standards and best practices Consistently review and analyse accuracy and quality of own deliverables Maintains clear communication channels with internal and external team members on work status Implement automated system/service monitoring and health checks (as required) Maintain inventory updates on both production and non-production systems (as required) Perform functional and technical testing of systems (as required) Work in rostered shifts (as required) About the team Our Talented Oracle Consultants are passionate about transforming our deep expertise in Oracle Cloud into innovate business solutions for clients. We take pride in growing our position as a tier 1 global practice and find fulfillment in watching our work succeed from the start to finish of our projects. Enough about us, let's talk about you. You are someone with: Customer service focus (support/service desk) with clear and articulate communication skills (oral & written) are required for this job. A professional phone and email etiquette is essential. Although having a knowledge of Oracle technologies is not mandatory, we expect the candidate to have a technical mindset, learn and become proficient with Oracle technologies, with time. Minimum 3+ years' experience in a Support/Service Desk environment working with ITSM tools Can demonstrate excellent customer service & people skills Can demonstrate ability to manage tasks efficiently within a team environment Knowledge and experience of the ITIL framework is highly desirable Knowledge of on-premise and cloud-based architecture is highly desirable Understanding of system integration technologies (i.e. web services, queue methods) Technical experience of the following is highly desirable: Exposure/awareness of Oracle products (i.e. ERP, EAM, OIM, OEM) SQL or PL/SQL, or Python (optional) Linux/Unix administration skills Networking concepts and technologies Virtualisation technologies (i.e., VMware), Oracle database and infrastructure technologies (i.e. OCI) Tertiary qualification in relevant field or equivalent industry experience is desirable Why Deloitte? At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia's borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. We're committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we're leading the way to shape an environment where everybody can thrive. We are proud to have been recognised for our efforts in inspiring change and accelerating progress - check out our careers site for recent recognition in this space. Next Steps Sound like the sort of role for you? Apply now. If you have any questions or wish to have a private conversation about this role, contact Flavia Gentile from the Talent Acquisition team. We'd love to hear from you! By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally. At Deloitte, we know we're at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

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Work type
Full-Time
Keyword Match
... of our projects. Enough about us, let's talk about you. You are someone with: Customer service focus (support/service desk) with clear and articulate communication skills (oral & written) are required for this job ...
4 weeks ago Details and apply
4 weeks ago Details and Apply
NSW > Sydney

Customer Care Consultant - CTP claims

Allianz

Customer Care Consultant - CTP claims Multiple opportunities Location Charlestown or Sydney CBD Office Full time permanent opportunity Are you looking for an opportunity to have an impact? As an Allianz Customer Care Consultant you'll play an active role in ensuring the smooth management of CTP claims from beginning to end. As a result, you will be directly improving our customer's lives and well-being. As someone who builds excellent relationships, you'll help individuals, engaging with them on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim It's a role where you will be dealing with people experiencing hard times and difficulty, but your job is to deliver a positive customer experience - for people who love to help others, this role is highly rewarding. You'll be responsible for: Supporting customers step by step through their recovery, developing personalised injury management strategies Handling personal and confidential claims information discreetly and professionally Nurturing excellent customer relationships and creating positive experiences Welcoming and helpful written and verbal customer communication Ensuring a fair and reasonable outcome for our customers Driving service outcomes for internal and external customers Adhering to all compliance and legislative requirements I deally you'll have: High-level conversational, written and listening skills Solid problem solving and relationship building abilities The ability to exercise sound judgement whilst handling multiple tasks Excellent time management, resilience and agility when changes occur A desire to collaborate, participate and support your team Ability to work under pressure and in a fast paced environment ‎ Year 12 equivalent education or a tertiary qualification is highly desired (Allied Health, Rehabilitation, Physiotherapy or Occupational Therapy qualifications will be viewed favourably) The Allianz career difference As part of our team you'll join an organisation which values the health and well-being of every employee. Some of our lifestyle benefits include flexible working arrangements, counselling access and discounts on a broad range of lifestyle products including gym memberships, travel, retail, technology and automotive. And you'll experience outstanding training with great coaching and learning opportunities This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!

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Work type
Full-Time
Keyword Match
... an opportunity to have an impact? As an Allianz Customer Care Consultant you'll play an active role in ensuring ... outcome for our customers Driving service outcomes for internal and external customers Adhering to all ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > Sydney

Service Operations Manager - Workplace virtual services

Macquarie Group

Our vision is to power the productivity of everyone in Macquarie by delivering a seamless technology experience, with the delivery of our global virtual services as a key part of our vision and strategy. In this role, you will lead a local team of multi-talented engineers with dotted line, reporting in from our global teams. You will be running Workplace virtual services across Macquarie, globally, with a focus on customer obsession, automation and executing with finesse. You will bring your technology leadership experience into a highly regulated enterprise, who is all about delivering high value outcomes at speed. You will be responsible for driving all aspects of our operation, supporting the global service owner. You will have peers in the role supporting programme initiatives, and business engagement and project delivery, ensuring that you have everything you need to deliver the high standard of Macquarie. You will be responsible for maturing, improving, automating and continuously evolving all operational aspects within virtual services with guidance and support of the Service Owner. Together and with the support of the global team you will lead a set of strategic outcomes that is set to leap from Macquarie into future technology generations. Managing these services requires you to bring a mindset that is focused on our stakeholders, champions a delivery culture, can identify and implement automation opportunities, effectively manage risk, understands the importance of operational excellence, and a commercial focus. In this role, you will: lead all operational outcomes such as: Service Management (Incident/problem/change/config) Risk/audit/compliance Continuous improvement Team development Self-start initiatives to drive efficiencies in process and cost Vendor management and governance drive product and service roadmap outcomes deliver operational improvements work with the extended Leadership team to deliver business outcomes and objectives aligned to strategy and continuous improvement initiatives. drive proactive, automated and self-service platform systems management manage the commercial aspects of the service (finance, service provider, and internal stakeholders) proactively manage the risk, security and compliance landscape of all services manage relationships with our Service Providers & Vendor partners lead a high-performance global team, role modelling a customer obsessed culture challenge status quo, look at ways of doing things, faster and more efficient bring a high level of confidence to the role with proven experience in large enterprise teams working in highly regulated environments. Macquarie is embarking on a journey to evolve its virtual services landscape and needs the support of a strong willed, resilient, and highly efficient individual to solidify its operation as we drive towards our vision. The service owner is looking for someone who will act on their behalf, to carry the voice of the team and to represent what is becoming one of the most important areas in the technology business. You must be experienced, be able to operate well under pressure and be able to ensure that you deliver to a high and sustainable standard all within a very demanding and fast paced environment. Your role is still forever evolving so you must be adaptive to change and resilient to things not always going your way. You must be dynamic in nature, be a thought leader, bring a DNA that is curious and driven to learn, to be better, to always strive for excellence and a never give up attitude. To be successful in this role you will be professional, pragmatic, commercially minded with a strong track record of delivery, achievements in your field and a strong will and ambition to grow your career. This is not a backseat role and has high visibility and attention of the technology leadership team within Macquarie. Have you got what it takes? If this sounds like an environment that is an ideal career opportunity, please apply to it or for more information reach out to nicky.bell@macquarie.com. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... , reporting in from our global teams. You will be running Workplace virtual services across Macquarie, globally, with a focus on customer obsession, automation and executing with finesse. You will bring your technology ...
4 weeks ago Details and apply
4 weeks ago Details and Apply
NSW > Sydney

Corporate Banking Analyst

Citi Australia

The role of an Analyst in the Corporate Bank in Australia entails partnership with the coverage bankers in managing a portfolio of franchise clients. This includes credit analysis and transaction stewardship, management of the client portfolio and credit exposures, being actively involved in developing/structuring/executing high profile transactions, and working alongside product partners to deliver the Citi platform to our clients (i.e. Capital Markets, Markets & Risk Management, Treasury & Trade Solutions, Corporate Advisory and Risk Management). Our Junior Bankers are part of a team who will help build and grow our long-term relationships with clients; addressing their most complex banking needs, helping them to succeed in their businesses by solving problems and realizing opportunities. Our bankers act as the primary contact point through which our clients access Citi's domestic and global capabilities; they develop integrated financing strategies for our clients and orchestrate the delivery of relevant parts of Citi's coverage and its product platform. This experience is an excellent opportunity to build your career in banking. Key Competencies Required Ability to review, interpret and analyse financial statements as well as third-party research and use that information to undertake detailed credit analysis with a view to making informed recommendations for accepting and/or managing the risks in a transaction or relationship; Understanding of financial models and the ability to forecast cashflows (including testing assumptions, drivers, together with the fluency to modify models as needed); Familiarity with corporate / acquisition related legal documentation for both financing and derivatives transactions; Familiarity with reviewing legal, technical, accounting and other due diligence reports; Current knowledge of industry trends and best practices of clients' and their competitors; Familiarity with capital returns methodology (including the underlying drivers) and risk systems/processes; Understanding of macroeconomics and ability to articulate the impact of key economic data on clients and their credit profiles; Support senior coverage bankers in identification of new business opportunities and work with business partners to structure and market solutions/ideas; Support the Corporate Bank team with regional and global initiatives (including responding to information requests); and Support the coverage bankers in managing the Australia & New Zealand balance sheet including reporting, credit monitoring and budgeting Development Value Build industry experience with some of Australian's largest corporate clients; Opportunity to participate in, and coordinate transactions, from origination through to execution; and Broadening of credit acumen, relationship management skills, and develop a deeper knowledge of the entire Citi Institutional Clients Group and product suite. Key Qualifications University degree or higher; Team player who works well with others; High energy with a strong work ethic; Demonstrated ability to work independently and in a time-sensitive environment; Strong writing, analytical, communication and presentation skills; and Previous experience within a banking / treasury / corporate finance environment in a role with exposure to external clients, internal product partners and credit processes (including relationship management and credit analysis). ------------------------------------------------- Job Family Group: Institutional Banking ------------------------------------------------- Job Family: Corporate Banking ------------------------------------------------------ Time Type: ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... -term relationships with clients; addressing their most complex banking needs, helping them to succeed in their businesses ... market solutions/ideas; Support the Corporate Bank team with regional and global initiatives ( ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Client and Risk Analyst/Senior Analyst - Business Banking

Macquarie Group

Do you have an interest in Credit Risk, Small to Medium business and working with an exceptional team? An exciting opportunity currently exists to join Macquarie as a Client and Risk Analyst/Senior Analyst within our Banking and Financial Services Credit Team in Sydney. In this role, you will be aligned to the Business Banking Division, providing you an opportunity to build on your career in the banking and finance industry. As a specialist provider of business banking we are able to tailor unique and highly service driven solutions for our clients. As a Client and Risk Analyst/Senior Analyst, you will be responsible for the ongoing analysis of business banking lending exposures. You will partner with our relationship and business development managers to create a trusted advisor relationship between the bank and client. You will also produce timely and accurate credit submissions that assess counterparty risk including annual reviews, increase lending, and new to bank lending. You will ideally be degree qualified in Commerce, Accounting or a related field, with an ability to understand complex business structures. You will possess strong financial analysis skills and be confident to manage relationships (internal and external) and make commercially sound decisions. In addition, you will demonstrate effectiveness in your planning, possess exceptional detail orientation with a proven ability to handle multiple tasks and prioritise these effectively. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... Client and Risk Analyst/Senior Analyst within our Banking and Financial Services Credit Team in Sydney. In this role, ... annual reviews, increase lending, and new to bank lending. You will ideally be degree qualified in ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Accountant, Local Regulatory Reporting (Bank Chain)

Citi Australia

POSITION SUMMARY This is a team member role within the Local Regulatory Reporting (LRR) team. Primary responsibilities include obtaining and managing relevant data and information needs, preparing and submitting Local Regulatory Reports (LRRs) to regulators for legal entities in the Bank Chain that are timely, accurate, and in accordance with local regulatory reporting requirements, and the daily monitoring of large exposures. The role also supports implementing changes to LRRs as required by regulators, compliance with internal policies related to reporting activities, interpreting developments in regulatory capital and regulatory reporting requirements, assisting with preparation of IFRS financial statements lodged with ASIC, and other ad-hoc projects. OVERALL PURPOSE / BACKGROUND The LRR team is responsible for preparation and submission of most Local Regulatory Reports (LRRs), and local (IFRS) financial statements for the local Citi franchise, to the Australian and New Zealand regulators, e.g. APRA, ASX, ASIC, RBA, ABS, RBNZ and NZCO. The team covers ~200 types of LRRs (1,300+ submissions and monitoring activities per year) across five main operating entities and other ancillary entities. These are distinguished between Broker-Dealer (CGM), and Bank Chain activities - comprising Institutional Clients (“ICG”) and Consumer (“GCB”). Most activities are conducted in separate entities with individual reporting requirements. This team also has a close relationship with internal and external auditors, and several securitisation trusts used for funding purposes. The main Bank Chain operating entities are Citigroup Pty Ltd (CPL), Citibank NA Sydney Branch (CBNA), Citibank NA New Zealand Branch (CBNZ) and Diners Club Pty Ltd (Diners). The Broker-Dealer operating entity is Citigroup Australia Global Markets (CGMA). KEY ACCOUNTABILITIES Preparation and lodgement of monthly, quarterly and annual regulatory reports to Australian and NZ regulators, timely, in accordance with internal and external requirements Preparation of Daily APRA Large Exposure reporting for CPL Conducting variance analysis and responding to APRA queries on trends or changes Monitoring and adapting to changes in reporting guidelines and regulations Assisting in regulatory and capital projects and other key financial initiatives Assisting prepare audited annual financial statements for local operating entities Supporting continuous improvement of processes, procedures and documentation Assist with the activities of the LRRGC committee and regional reporting Assist with local external audit planning, execution, and delivery Assist with assessing accounting policy, US GAAP / IFRS differences Assist with reviewing regulatory, financial, and other reporting for securitisation trusts KEY COMPETENCIES / SKILLS /EXPERIENCE Strong experience in APRA regulatory reporting and Prudential Standards, with a sound background in retail and institutional banking products and services Strong stakeholder management skills Resilience, ability to work under pressure to meet tight deadlines, and managing priorities Strong ability to work both independently, while also being a proactive team contributor Flexible, motivated and enthusiastic approach Excellent written and verbal communication skills Ability to learn new financial systems quickly High attention to detail and interpretive ability Strong Excel skills QUALIFICATIONS REQUIRED Commerce / Business Degree (e.g. major in accounting or finance) Qualified CA/ CPA with minimum 3+ years PQE experience ------------------------------------------------- Job Family Group: Finance ------------------------------------------------- Job Family: Financial Reporting ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... are distinguished between Broker-Dealer (CGM), and Bank Chain activities - comprising Institutional Clients (“ICG” ... in retail and institutional banking products and services Strong stakeholder management skills ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > Sydney

Sales Development Associate - Business Banking

Macquarie Group

An exciting opportunity has recently been created for a motivated, proactive and relationship focused individual to join our Business Banking team as a Sales Development Associate. As a Sales Development Associate, you will partner with the Business Banking Business Development Managers and industry specialists to create a trusted advisor relationship between the bank and prospective client. In this phone based role, you will be responsible for receiving digitally acquired leads, making outbound calls, researching the prospective client and qualifying new opportunities in order to develop an understanding of the clients' business and personal needs. To be successful in this position, you will have demonstrated prior success in a phone based sales role and have a genuine passion for delivering results. You will display effectiveness in your planning, have the ability to be innovative and relish working in a diverse and fast paced environment, with a passion for banking. In addition, your outstanding communication skills, client-centric approach and problem-solving skills will allow you to build strong relationships with internal and external stakeholders to achieve superior client outcomes. Your focus to data and making data driven decisions will also be key. This an exciting time to join our growing team where you can be a key driver in enacting change and influencing growth. We are committed to long term growth and this will open opportunities for career development in a forward thinking organisation that will invest in you. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... to create a trusted advisor relationship between the bank and prospective client. In this phone based ... Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Customer Insights Analyst

Allianz

Customer Insights Analyst l North Sydney - NSW Allianz is the home for Customer Insights Analyst s who dare to challenge the status quo. Do you believe the sum of the parts is greater than the whole? This is a busy and varied role in which you will use data to support decision making across the enterprise to benefit customers and to assist the achievement of business objectives. Working within our risks and compliance framework you will drive positive outcomes for our customers by using data, insights and feedback to shape and share commercial insights with business leaders. On a day to day basis you will be responsible for: Using data and modelling techniques to identify root cause of issues, uncovering opportunities for future state system design Working with stakeholders to formulate and document business requirements for new analysis Deploying analytical solutions into operational practices, applying systematic test plans and Quality Assurance processes to ensure quality and integrity Preparing and collating reports as well as communicating customer insights Operating as a central reference and information source for stakeholders, providing information and guidance in interpreting data for decision making Investigating and analysing business processes and work practices; assessing their impact on customer and business outcomes, recommending optimal business practices and system functionality Supporting the creation of user and training documentation and conducting formal workshops and training sessions Important to your success: Extensive previous experience gained in a commercial environment similar to Allianz executing complex data analysis using analytical software tools and techniques Experience in writing code in SQL, SAS, Python, OR R Proven track record of turning data analysis into insights and sharing those insights with business stakeholders in a large, complex organisation Proven ability to translate and articulate business needs into data analysis plans Ability to navigate complexity and ambiguity and provide pragmatic solutions to meet stakeholder expectations Demonstrated ability to build effective relationships with business stakeholders at all levels Excellent verbal and written communication skills Ability to plan and prioritise effectively, organising tasks and managing competing resources and demands What's on offer? What matters to you matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life Be a part of a business under change & transformation Opportunity to learn from high calibre professionals and leaders in the team Career and skill growth opportunity About us Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. Sound like the place for you ? Apply now, we are waiting to get to know you.

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Work type
Full-Time
Keyword Match
... to support decision making across the enterprise to benefit customers and to assist the achievement of business objectives. ... you will drive positive outcomes for our customers by using data, insights and feedback to ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Senior Associate, Investment Banking (Power, Utilities, and Infrastructure)

Citi Australia

The Investment Banking Senior Associate is an intermediate level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Investment Banking Senior Associate also serves as an intermediary in trading for clients. The overall objective of this role is to act as a strategic advisor to our clients by formulating investment strategies and raising capital for clients. Responsibilities: Assist in the execution of Citi's Investment Banking business activities Leverage past investment banking or related experience to enhance M&A execution and capital raising capabilities Contribute to building Citi's franchise Manage and mentor analysts by providing detailed guidance and feedback, managing information flow, and providing credit and exposure information to analyst, as appropriate Qualifications: 5-8 years of relevant experience Bachelor's degree in Finance or closely related areas of Business Administration Master's degree in Business Administration Experience in evaluating corporate transactions and structures Experience creating financial analyses Demonstrated problem solving and organizational skills Consistently demonstrates clear and concise written and verbal communication skills Experience assisting with client development Ability to work with teams and track business development (collect research, analyze industry trends) Series 79 and 63 licenses Education: Bachelor's degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------- Job Family Group: Institutional Banking ------------------------------------------------- Job Family: Investment Banking ------------------------------------------------------ Time Type: ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Investment Banking Senior Associate also serves as ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Relationship Manager, Property Backed Lending - Business Banking

Macquarie Group

An exciting opportunity has recently been created for a motivated and relationship focused individual to take the next step in their career as a Relationship Manager. Based in Sydney, you will manage a small portfolio of clients within the Commercial property lending team and be responsible for generating balance sheet and revenue growth through the delivery of superior service and insights. In addition, you will provide support to two Senior Relationship Managers and assist with the ongoing client account management of their portfolios. You will liaise with internal departments to ensure a smooth progression to settlement, ensuring all requirements are met and ultimately a successful transition to our business. Key to your success will be your genuine passion for delivering results and providing exceptional solutions to clients' business needs. You will have prior experience managing or assisting to manage a portfolio of clients and have an understanding of credit within a Business Banking environment. You will demonstrate effectiveness in your planning, have the ability to be innovative and relish working in a fast paced environment. In addition, your outstanding communication skills, client-centric approach and problem-solving skills will allow you to build strong relationships with internal and external stakeholders to achieve superior client outcomes. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... stakeholders to achieve superior client outcomes. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Account Executive, Asset Solutions - Business Banking

Macquarie Group

An exciting opportunity currently exists to join our Asset Solutions team as an Account Executive. The Asset Solutions team are responsible for managing the Credit Watch loan book within Macquarie Business Banking. As an Account Executive, you will partner with our Business Banking Relationship Managers to assist with managing client relationships and retaining, restructuring and recovering from underperforming loans. Whilst typical tasks may include documentation preparation and/or review, compliance management and client support, there will also be a range of adhoc tasks that will arise on a regular basis. With a degree in Commerce, Accounting or a related field, you will have previous experience in the banking and finance sector and possess a high level of commercial and business acumen. You will ideally have previous experience with small to medium sized enterprises in order to support the Asset Solutions team to sensitively deliver restructuring advice and solutions to the business and clients. Exposure to receiverships, voluntary administration, liquidations and turnaround management is desirable but not essential. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

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Work type
Full-Time
Keyword Match
... management is desirable but not essential. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Marketing Associate - Business Banking

Macquarie Group

Are you a hard-working, curious, and project-focused junior marketer, looking for your next move? If you've had two or more years' experience, within a business-to-business environment, with knowledge of financial services, we'd love to talk with you. We're looking for a data-driven, digitally savvy financial services marketer, with a broad base of skills. You will apply your knowledge in execution to support marketing initiatives at one of Australia's leading financial services organisations. As an integral part of the Business Banking marketing team, and you will support the development and delivery of initiatives across the full marketing mix. Focusing on marketing projects, processes, and campaigns, you'll have had experience running campaigns in a digital environment, ideally with knowledge of Adobe, Salesforce, and Google Analytics, as well as MSOffice applications. You will be well organised, with at least two years' experience, holding a bachelor's degree in marketing, business, or a related qualification. To be successful in this role, you'll have experience of project marketing, and communications, with an interest in improving and managing process, to help us to get the most out of our relationships with clients. With skills in branding, sponsorships, events, and trade marketing execution, you'll help to bring initiatives to life in new and interesting ways. Your stakeholder relationship management, organisational, communication and people skills will enable you to establish and maintain excellent working relationships, and in addition, you will be a natural team player, with a collaborative and genuine communication style. You will work closely with colleagues who have strong expertise across content strategy, creative design, performance marketing, digital, and data analytics. Your creative and innovative approach and can-do attitude will be valued as much as your previous experience, and you'll be encouraged and stretched. If you are curious and have the ability to learn and adapt quickly, and are excited by a culture where you are not just able, but expected to influence outcomes, we would love to hear from you. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... outcomes, we would love to hear from you. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Manager - Operations and Transformation - Financial Services

Deloitte

Salary packaging - to suit your personal and financial circumstances Exclusive employee benefits - discounts and perks Experience a borderless career - international assignment or secondment opportunities Looking for a place to grow your operational consulting skills and gain global experience across a diverse set of projects and clients? Find out why Deloitte is the place for you. About the team Deloitte Consulting Operations Transformation work with leading Australian and global executives who need to transform their operations to meet new regulations, improve productivity and reduce costs. Our Operational Transformation team specialises in turning strategies into measurable and sustained results. We help our clients solve their largest most complex challenges that range from responding to new regulatory requirements through to implementing new technology advances such as robotics and cognitive automation. About the role Engage directly with high profile banking clients on their most important and challenging business issues Design and implement solutions to our banking clients most complex operational challenges including meeting new regulations, improving productivity, and reducing costs Work in a high performing team with a strong commitment to excellence in pursuit of helping our clients drive profitability and performance through their business operations Draw on Deloitte's unique capabilities in program leadership, design thinking, digital transformation and data analytics from our global consulting network Demonstrate an exceptional understanding of complex program management and the ability to manage multiple work streams in an agile manner and a diverse group of stakeholders through a sustainable change program Undertake extensive operations focused training and development (both structured and on the job) with the opportunity to experience borderless careers through international assignments and secondments This role requires superior team leadership mentoring and proven capabilities in people management A career in Operations Advisory means you will be working alongside Australian and global leaders solving the toughest problems - you never have a boring day About your Experience In response to strong client demand for our services we are currently seeking to recruit an outstanding Operations Consulting Manager with extensive advisory and transformation/change experience in the financial services and banking industry. To succeed in this role you will have: Extensive operations consulting experience in a Tier 1 Consulting firm boutique strategy house or an internal advisory role Must have a strong strategic operational / technology background in Financial Services, with experience in Banking essential Demonstrated experience in Operating Model Design, Organisation and Process Design, Business Process Management, and Business Architecture Regulatory transformation experience is advantageous (e.g. designing and/ or implementing solutions in KYC, AML, CDD, Remediation, Open Banking, Liquidity Management, Margin Reform, etc.) Proven experience with program leadership is essential (PMO, project / program management) Extensive experience leading in large scale operation/transformation consulting projects, managing senior relationships within top listed organisations. Exceptional quantitative analytical and financial modelling skills Ability to build strong relationships with a range of clients Strong problem-solving skills with the ability to exercise mature judgment Strong sense of team and passion to develop others as well as self Why Deloitte? At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia's borders. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. Next Steps Sound exactly like the sort of role for you? Apply now! 'By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent & exceptional Deloitte experience globally.'

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Work type
Full-Time
Keyword Match
... Operations Consulting Manager with extensive advisory and transformation/change experience in the financial services and banking industry. To succeed in this role you will have: Extensive operations consulting ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Newcastle & Hunter

Field Service Representative - Wakulda

Boeing

About us Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence. We currently employ more than 2,500 people across 14 sites in Australia and three international locations and have a range of opportunities available as we plan for future growth. The opportunity As a Field Service Representative in the Mission Systems and Ground Segments Capability, you will provide maintenance services and support to the Boeing Defence Australia Wakulda Program located at Williamtown, NSW. The Wakulda System is a world-leading Air Defence C2 System. It is a network-centric ground-based air surveillance and control system, which supports C4ISR capabilities to conduct surveillance and Air Battlespace management missions. Boeing is responsible for delivering spiral upgrades over the next five years in a fast paced, agile and responsive development and sustainment environment, while maximizing mission availability for the Australian Defence Force. Come and join one of the most innovative programs in BDA, pushing the boundaries on the art of the possible as we transform Australia's leading Air Battlespace management system. Responsibilities: 1st level operation support to the Wakulda system Troubleshooting and fault rectification Maintenance liaison between customer and BDA Support Organisation Relationship management between Boeing and the Customer Maintenance solutions to meet capability requirements Adhoc issue investigation & management Aligning and communicating with a broad range of stakeholders including stakeholders external to Boeing Deliver briefs and communication sessions to the customer Integration, deployment and testing of System updates Develops and conducts ad hoc training. Achieving Task Milestone Dates & Managing Task schedules and risks Experience/Qualifications Demonstrated defence knowledge Minimum of 2 years work experience providing engineering and/or logistics support in an Australian Defence Force (ADF) military technical and logistics environments A strong work ethic and a sense of urgency for completing work to agreed schedules Ability to resolve complex problems that require a high level of ingenuity and innovation Excellent written and oral communication skills Basic level leadership skills and ability to work effectively within a group environment and with people across all organisational levels Meet the United States Government's nationality requirements for ITAR clearance Experience in integration of Communications and Electronic support products in a Defence environment (desirable) Experience within Defence or complex engineering project environments (desirable) Applicants must be Australian Citizens to meet defence security requirements. Culture We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply. Benefits Flexible working options Study assistance Salary packaging Employee Incentive Program Global opportunities How to apply View the full Position Description and apply now. Find out more about Boeing Defence Australia here.

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Work type
Full-Time
Keyword Match
... Ground Segments Capability, you will provide maintenance services and support to the Boeing Defence Australia ... Deliver briefs and communication sessions to the customer Integration, deployment and testing of System ...
6 days ago Details and apply
6 days ago Details and Apply
NSW > Newcastle & Hunter

Senior Project Engineer - Wedgetail In-Service Support (WISS) Minor Projects

Boeing

Boeing Defence Australia is shaping the future of multiple air, land and sea platforms which is delivering critical capability for the Australian Defence Force. As part of this capability growth, Boeing Defence Australia is seeking an experienced Senior Project Engineer to support the delivery of major upgrade programs across these Defence platforms. As a highly skilled Senior Project Engineer you will apply your extensive Project Engineering knowledge and leadership ability to support a multidisciplinary engineering team through the full lifecycle of an engineering change from initial proposal development and design conception through to incorporation of the change onto the platform. Specifically, this role is a Senior Project Engineer on the Wedgetail In-Service Support Contract, supporting Minor Projects delivery. The Wedgetail In-Service Support contract covers the sustainment of the Royal Australian Air Force's E-7A Wedgetail fleet, including engineering and maintenance support, repairs, spare parts and aircrew and maintenance training. Key responsibilities include: Working with the Project Manager to ensure the engineering scope is delivered within the quality, schedule and budgetary constraints of the project Developing and governing execution against engineering plans Developing and progressing Change Management artefacts Managing the design through the system engineering reviews and business gate process Conducting project control activities Tracking performance metrics and identifying continuous improvement opportunities Acting as a customer and stakeholder interface to ensure that engineering and technical requirements are adequately understood and communicating engineering status on project deliverables. To be successful you will be able to demonstrate: Minimum of 8 years' experience in complex technical development and integration projects. Strong understanding of Project Engineering principles and application of techniques Strong understanding of Systems Engineering principles and lifecycle management, including Mandated System Reviews Experience developing and executing against key Project Engineering and Systems Engineering artefacts including Systems Engineering Management Plan and Verification and Validation Plan Experience with Change Management processes and progressing change management artefacts Advanced communication and interpersonal skills and demonstrated ability to engage, influence and negotiate with a wide range of internal and external stakeholders and customers. Experience with aerospace and / or defence projects highly regarded. Experience in supporting projects in an ASDEFCON contract environment highly regarded. Knowledge of Wedgetail Systems is desirable Exposure to Security Engineering including Cyber worthiness Requirements and Security Classification, Categorisation and Guidance (SCCG) principles desirable This position can be based in Adelaide, Brisbane or Newcastle. Applicants must be hold an NV1 Security Clearance. Applicants must be Australian Citizens to meet defence security requirements. BDA is dedicated to providing a diverse and flexible work environment so that we can recruit and retain the best talent. As such, we would welcome applications for Full Time, Part Time and flexible work arrangements. BDA is an Equal Opportunity Employer and encourages women and people of Aboriginal or Torres Strait Island descent to be part of an organisation that promotes a diverse and safe workplace environment. If you would like to see your career take off click Apply now.

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Work type
Full-Time
Keyword Match
... Wedgetail In-Service Support Contract, supporting Minor Projects delivery. The Wedgetail In-Service Support contract ... range of internal and external stakeholders and customers. Experience with aerospace and / or defence ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Food Services Assistant

Estia Health

Estia Health Epping - 'The Poplars' - is one of Australia's most well-established aged care homes, with a history dating back to 1928. And while it has been recently rebuilt and modernised, the home still retains its exceptional Frank Lloyd Wright inspired interiors, creating a residence with the character of a grand country house. Set on an acre, Estia Health Epping is located on a quiet residential street close to public transport and the green expanse of the adjoining Epping Oval. Various members of staff speak a second language and a number have been at the residence for many years, providing a genuine sense of familiarity, stability and understanding. About the role Estia Health Epping are looking for an experienced Food Services Assistant to join their team on a part-time basis. Working in the hospitality team, our Food Services Assistants are responsible for providing residents with memorable dining experiences. The role involves: Preparation, presentation and delivery of food and beverages in accordance with the Food Safety Program Washing dishes and cleaning according to the Food Safety Program Adhering to and assisting with general Food Safety compliance activities Contribute to menu planning to meet resident's needs and preferences What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us. Join one of Australia's leading aged care providers in one of the fastest growing industries Work in your local community and make a difference to the lives of our residents Feel supported by the Head Chef and kitchen team With a number of homes across the country, there is opportunity to progress internally! Estia offers a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services Annual Flu Shot provided About you You'll bring to the role your passionate and caring nature and you will have: Basic food handling course certificate Experience in a kitchen environment and food services (preferably Residential Aged Care) Demonstrated ability to work within a multi-disciplinary team Effective time management and organisational skills Effective and positive communication skills A friendly and welcoming demeanour Knowledge of Work Health and Safety and a commitment to keep yourself and others safe and well The right to work in Australia Join us! If you would like to know more, please call us on 02 9877 4300 or by emailing us at epping@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Enjoy the certainty of this part-time role, Work with a supportive team led by our dedicated Head Chef, Feel valued with ongoing training and development opportunities

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Work type
Part Time
Keyword Match
... Estia Health Epping are looking for an experienced Food Services Assistant to join their team on a part-time ... remuneration packages with workplace banking, novated leases and EAP services Annual Flu Shot provided ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Newcastle & Hunter

Food Services Assistant

Estia Health

Estia Health Tea Gardens is a modern, recently-renovated residence that offers a stylish, warm and welcoming ambience. Set in a beautiful natural environment, there is a strong focus here on quality care and attention to the individual needs of all our residents. Close to the local shopping centre, bowls club and golf club, this home provides every comfort. From light-filled lounge areas and contemporary décor to tranquil garden settings, our residents enjoy the perfect combination of stylish living and home-like charm. About the role Working in the hospitality team, our Food Services Assistants are responsible for providing residents with memorable dining experiences. The role involves: Preparation, presentation and delivery of food and beverages in accordance with the Food Safety Program Washing dishes and cleaning according to the Food Safety Program Adhering to and assisting with general Food Safety compliance activities Contribute to menu planning to meet resident's needs and preferences What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us. Join one of Australia's leading aged care providers in one of the fastest growing industries Work in your local community and make a difference to the lives of our residents Feel supported by the Head Chef and kitchen team With a number of homes across the country there is opportunity to progress internally! Estia offers a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services Annual Flu Shot provided About you You'll bring to the role your passionate and caring nature and you will have: Basic food handling course certificate Experience in a kitchen environment and food services (preferably Residential Aged Care) Demonstrated ability to work within a multi-disciplinary team Effective time management and organisational skills Effective and positive communication skills A friendly and welcoming demeanour Knowledge of Work Health and Safety and a commitment to keep yourself and others safe and well The right to work in Australia Join us! If you would like to know more, please email us at teagardens@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Grow your career with Estia Health, Supportive team, Work closely with the team to make a difference to our residents

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Work type
Full-Time
Keyword Match
... in the hospitality team, our Food Services Assistants are responsible for providing residents with ... remuneration packages with workplace banking, novated leases and EAP services Annual Flu Shot provided About ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Food Services Assistant

Estia Health

Estia Health Manly Vale is a luxury residence that excels in every aspect of care, comfort and ambience. Purpose-built in 2007, the modern architecture captures natural light to create a sense of elegant spaciousness throughout all living areas and private rooms. Situated in a quiet residential street, the home is close to Manly beach, shops, hospitals and public transport. Elegant and classical décor is complemented by a beautifully landscaped courtyard and expansive views over the surrounding areas from the first floor balcony, providing residents with a warm, welcoming and supportive environment in which to live. About the role Estia Health Manly Vale are looking for experienced Food Services Assistants to join their team on a Part Time basis working across a range of morning, afternoon, evening and weekend shifts. Working in the hospitality team, our Food Services Assistants are responsible for providing residents with memorable dining experiences. The role involves: Preparation, presentation and delivery of food and beverages in accordance with the Food Safety Program Washing dishes and cleaning according to the Food Safety Program Adhering to and assisting with general Food Safety compliance activities Contribute to menu planning to meet resident's needs and preferences What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us. Join one of Australia's leading aged care providers in one of the fastest growing industries Work in your local community and make a difference to the lives of our residents Feel supported by the Head Chef and kitchen team With a number of homes across the country, there is opportunity to progress internally! Estia offers a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services Annual Flu Shot provided About you You'll bring to the role your passionate and caring nature and you will have: Basic food handling course certificate Experience in a kitchen environment and food services (preferably Residential Aged Care) Demonstrated ability to work within a multi-disciplinary team Effective time management and organisational skills Effective and positive communication skills A friendly and welcoming demeanour Knowledge of Work Health and Safety and a commitment to keep yourself and others safe and well The right to work in Australia Join us! If you would like to know more, please call us on 02 9951 0400 or by emailing us at Manlyvale@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Enjoy a work-life balance with this part-time role - 6:30am-2pm, Work with a supportive team led by our dedicated Head Chef!, Feel supported with ongoing training and development opportunities

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Work type
Part Time
Keyword Match
... Estia Health Manly Vale are looking for experienced Food Services Assistants to join their team on a Part ... remuneration packages with workplace banking, novated leases and EAP services Annual Flu Shot provided ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Newcastle & Hunter

Food Services Assistant

Estia Health

Estia Health Figtree is a tranquil and welcoming home with a big heart and strong links to the local community. From the bright and airy communal spaces to the landscaped entertaining areas outside, we encourage family and friends to visit loved ones in a relaxed and sociable environment. Various members of staff speak a second language, and a number have been at the residence for many years, providing a genuine sense of familiarity, stability and understanding. About the role Estia Health Figtree are looking for experienced Food Services Assistants to join their team on a Casual or Part Time basis working across a range of morning, afternoon, evening and weekend shifts. Working in the hospitality team, our Food Services Assistants are responsible for providing residents with memorable dining experiences. The role involves: Preparation, presentation and delivery of food and beverages in accordance with the Food Safety Program Washing dishes and cleaning according to the Food Safety Program Adhering to and assisting with general Food Safety compliance activities Contribute to menu planning to meet resident's needs and preferences What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us. Join one of Australia's leading aged care providers in one of the fastest growing industries Work in your local community and make a difference to the lives of our residents Feel supported by the Head Chef and kitchen team With a number of homes across the country, there is opportunity to progress internally! Estia offers a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services Annual Flu Shot provided About you You'll bring to the role your passionate and caring nature and you will have: Basic food handling course certificate Experience in a kitchen environment and food services (preferably Residential Aged Care) Demonstrated ability to work within a multi-disciplinary team Effective time management and organisational skills Effective and positive communication skills A friendly and welcoming demeanour Knowledge of Work Health and Safety and a commitment to keep yourself and others safe and well The right to work in Australia Join us! If you would like to know more, please call us on 02 4271 6855 or by emailing us at Figtree@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Start NOW with both Casual and Part Time positions available!, Opportunity for internal progression within the team, Regular training to develop your basic cooking and hygiene skills

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Work type
Part Time
Keyword Match
... Estia Health Figtree are looking for experienced Food Services Assistants to join their team on a Casual ... remuneration packages with workplace banking, novated leases and EAP services Annual Flu Shot provided ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Vice President, Securities Services Compliance Manager

Citi Australia

Serves as a Securities Services compliance risk officer for Independent Compliance Risk Management (ICRM) responsible for assisting with internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM Product and Function coverage teams, in order to partner to develop and apply CRM program solutions that meet Securities Services business needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring compliance risk behaviors and providing day-to-day Compliance advice and guidance on Securities Services rules/laws and interpretation on internal policies and procedures Responsibilities: Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM. Providing guidance on rules and regulations relating to Securities Services operational issues, as well as, provide transactional approvals and interpretation of internal compliance policies. Assisting with regulatory inquiries and/or examinations. This may include coordination with regulators and other parties. Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact Securities Services Supporting Securities Services in performing timely compliance reviews of new products. Assisting in the development and administration of Compliance training for Securities Services Researching any new reform rules and rule changes and implementing policies, procedures or other controls necessary to comply with the rules. Additional duties as assigned, including support for the broader Markets and Securities Services (MSS) business. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Knowledge of Compliance laws, rules, regulations, risks and typologies Must be a self-starter, flexible, innovative and adaptive Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization Strong written and verbal communication and interpersonal skills Ability to both work collaboratively and independently; ability to navigate a complex organization Advanced analytical skills Ability to both work independently and collaborate with team members Excellent project management and organizational skills and capability to handle multiple projects at one time Proficient in MS Office applications (Excel, Word, PowerPoint) Demonstrated knowledge in Securities Services including Custody and/or Funds Administration Knowledge of broader Markets businesses desired Relevant certifications desirable Education: Bachelor's degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; strong working knowledge of Securities Services and the related operations and financial requirements; Advanced degree preferred ------------------------------------------------- Job Family Group: Compliance and Control ------------------------------------------------- Job Family: Product Compliance Risk Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Full-Time
Keyword Match
... teams, in order to partner to develop and apply CRM program solutions that meet Securities Services business needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Grade 7/8 Public Service Talent Pool for Various Roles

NSW Public Service Commission

NSW Government is creating a talent pool for various Project, Policy, Associate, and Investigator roles . Note: We are anticipating a large number of applications for this campaign and may close applications sooner than expected. Apply now to ensure you don't miss out. If you are successful in gaining a place in the talent pool, you will be eligible to be considered for multiple job opportunities across NSW Government in the next 18 months. About the roles One of the many great things about working for NSW Government is that every day is different. On Monday you could be researching how to make education more affordable, and by Friday, you could be interacting with residents about commuter traffic. Public Service talent pools offer agencies flexibility to fill a wide range of roles. For more information about the Public Service talent pools, the types of roles that could be filled through this talent pool and how to apply, including capability requirements, please visit our website. About you We are looking for individuals who: are well-organised and can manage their workload working with a diverse set of stakeholders; have excellent communication skills and can prepare high-quality written material in short timeframes whilst maintaining a high level of detail and; want to contribute to a culture that values and supports diversity and inclusion. Our commitment to diversity and flexibility: Full-time and part-time roles will be available through this talent pool, providing flexible work opportunities. NSW Government is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, disability, ethnicity, cultural background, or sexual orientation. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. We strive to achieve an inclusive and accessible experience for all candidates. During the recruitment process, if you require assistance in relation to disabilities, such as visual, hearing, learning, or mobility, you can request a reasonable adjustment by contacting please contact Jaja Lu on 02 8918 0862 or email at adjustments@peterberry.com.au . When you contact us, please advise us of your preferred method of communication. You will also have an opportunity to request a reasonable adjustment in your application form. Aboriginal candidates are encouraged to contact Tom Zaeitar from Yarn'n on 02 9319 4000 or by email at Tom@yarnn.com.au . How to apply To get started, fill in the online application form - this will capture all the information we need, no attachments are required. Note: all stages of the assessment process will be conducted online. Our website has helpful tips on how to apply, including information about the assessments, technology requirements and the capabilities required. If you have any technical difficulties with your online application, please contact the I Work for NSW Support team at support@iworkfor.nsw.gov.au or 1800 562 679. Salary The salary package for these roles start from approximately $119,209. Package includes salary ($97,152 - $107,541) plus employer's contribution to superannuation and annual leave loading. Important Note: No late applications will be accepted. Closing date 11.59pm, 27 April 2021

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... residents about commuter traffic. Public Service talent pools offer agencies flexibility to ... of roles. For more information about the Public Service talent pools, the types of roles that could ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Manager - Financial Services Corporate Tax

KPMG

Immerse yourself in an inclusive, diverse and supportive culture. Great opportunity to use technology and innovation to provide value to clients Flexible working available KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities. Our Corporate Tax Advisory division are looking for a highly talented Manager to join the team in Sydney . You will join our rapidly expanding team who is responsible for bringing value-add services to our clients. Your Opportunity Your role will be to manage the day to day Australian and foreign tax compliance obligations of a key client account. Work closely with our client and provide an internationally holistic approach to delivering their global tax requirements. Share your experience and knowledge to implement and maintain tax processes and systems to ensure all of the client's tax obligations are met In Australia and overseas Be involved in mentoring, supporting and developing members of the team How are you Extraordinary? At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, your qualifications, skills & experience could include: Project Management experience would be ideal but not essential Strong written and verbal communication skills, including the ability to communicate timelines, action plans and milestones Proven experience managing teams in a fast-paced environment. High level of commitment to quality client service Problem solving skills and initiative Preferably CA/CPA qualified or Masters of Taxation. The KPMG Difference Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are proud to be consistently recognized as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG: Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Make KPMG the clear choice for your career and be Extraordinary!

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Work type
Full-Time
Keyword Match
... the team in Sydney . You will join our rapidly expanding team who is responsible for bringing value-add services to our clients. Your Opportunity Your role will be to manage the day to day Australian and foreign ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Senior Consultant - Financial Services Corporate Tax

KPMG

Immerse yourself in an inclusive, diverse and supportive culture. Great opportunity to use technology and innovation to provide value to clients Flexible working available KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities. Our Corporate Tax Advisory division are looking for a highly talented Senior Consultant to join the team in either Melbourne or Sydney . You will join our rapidly expanding team who is responsible for bringing value-add services to our clients. Your Opportunity Your role will be to manage the day to day Australian and foreign tax compliance obligations of a key client account. Work closely with our client and provide an internationally holistic approach to delivering their global tax requirements. Share your experience and knowledge to implement and maintain tax processes and systems to ensure all of the client's tax obligations are met In Australia and overseas Be involved in mentoring, supporting and developing members of the team How are you Extraordinary? At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, your qualifications, skills & experience could include: Project Management experience would be ideal but not essential Strong written and verbal communication skills, including the ability to communicate timelines, action plans and milestones High level of commitment to quality client service Problem solving skills and initiative Preferably CA/CPA qualified or Masters of Taxation. The KPMG Difference Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG: Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Make KPMG the clear choice for your career and be Extraordinary!

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Work type
Full-Time
Keyword Match
... Melbourne or Sydney . You will join our rapidly expanding team who is responsible for bringing value-add services to our clients. Your Opportunity Your role will be to manage the day to day Australian and foreign ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

DDX Manager - Financial Services

KPMG

DDX Manager - Financial Services Opportunity to join our national corporate tax centre - Delivery and Data Excellence (DDX) Join a team of 30 tax professionals supporting Financial Services clients with their tax compliance needs KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities. KPMG's Tax division is looking for a highly talented tax professional looking to step up to the role of tax manager and join our DDX Corporate Tax Financial Services Team. Our team is responsible for the delivery of corporate and trust tax return engagements for Financial Services clients of our Australian practice. You will be responsible for the review of complex tax engagements and will work collaboratively with our Partner network in Corporate Tax to deliver engagements for our clients. A key feature of DDX is a continuous focus on process improvements in the delivery of our services and you will participate in a number of these projects. DDX is supported by best practice technology including corporate tax return engines, workflow tools to assist you to manage your client commitments and data analytical technology. Your Opportunity The purpose of your new role will be to deliver technical tax compliance services to financial services clients and to support our key service offerings. Responsibilities will include: Ensuring all tax compliance deliverables are high quality and technically accurate, you will be leveraging our data delivery tools and technology, to deliver tax compliance services to our Financial Services clients Leading high performing teams that work collaboratively with other parts of our Tax Division Innovating and supporting continuous improvement initiatives in tax compliance and process-based activities Providing guidance, mentoring and training to junior staff to enhance technical and work management skills How are you Extraordinary? Australian corporate tax experience in either a Big 4 or tier 2 firm, or large in-house tax team Strong tax compliance experience, including preparation and/or review of company and trust tax returns, distribution reviews and tax provisions Successful completion of a Masters of Tax or CA qualification A leadership approach with strong interpersonal, collaborative and influencing skills and the ability to motivate and develop high performing teams An honest and ethical approach to business which will provide a natural fit with KPMG's values What we offer you Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess, and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG: Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Make KPMG the clear choice for your career and be Extraordinary!

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Full-Time
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... clients. A key feature of DDX is a continuous focus on process improvements in the delivery of our services and you will participate in a number of these projects. DDX is supported by best practice technology including ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Assistant Managers & Managers | Parramatta & Penrith | Tax, Business Services & Accounting.

KPMG

Multiple roles available across multiple offices (Parramatta, Penrith) Offering flexible work arrangements Work for a great team that offer Development & Career Progression opportunities KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities. Enterprise Tax, Transactions and Accounting supports clients to look ahead to see how their business decisions can be affected by tax legislation. More than ever before, tax is playing a vital role in shaping political and business agendas as the world faces rapid globalization and increased competition. In this new world of tax, clients rely on KPMG to help them achieve competitive advantage. We are equipped to decisively deliver new ways of thinking, big-picture perspectives and acute insights that help clients make informed choices to deal with complex issues. Your Opportunity Due to continued growth, we are now looking to recruit for Assistant Managers & Managers into our team . In this role you will: Provide tax and accounting advice and solutions to a diverse portfolio which includes family groups, trusts and partnerships, foreign subsidiaries and mid-market companies Further develop your technical expertise working across services including tax and accounting compliance and business/tax advisory Play a key role across the full scope of client engagements including regular client contact and attending client presentations and meetings with senior leaders As a Manager you can also expect to be accountable for your own portfolio of high-profile clients that you will form strong relationships with, you will manage all aspects of the client service delivery and business development as well as lead and work with a high powered and driven team. As an Assistant Manager you will develop into a mentor to less experienced team members and encourage their continued professional development. How are you Extraordinary? At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, your qualifications, skills & experience could include: Experience in tax, accounting or business services ideally from either a Big 4 or mid-tier professional services firm Relevant tertiary qualifications such as CA or CPA. We will also consider people currently studying but not yet qualified Experience in private clients / middle market Solid tax and accounting technical / systems capabilities Strong interpersonal, communication and presentation skills with a client centric approach to your work and a keenness to understand your clients' business Strong networking skills and ability to build relationships. A focus on personal growth through professional studies such as a business degree, a Master of Coaching Psychology, Positive Psychology or equivalent Ideally, you will have built your experience in a complex business development environment You will have developed rewarding and trusted business relationships and networks Your ability to relate to people and understand motivations and drivers will have been key to your success in leading and/or influencing at a senior executive or partner level A deep expertise and passion for facilitating and presenting to diverse groups, including one-on-one and group/team coaching, preferably gained in a professional services firm and/or large corporate. The KPMG Difference At KPMG, we're passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women and people with a cultural or linguistically diverse background. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life. KPMG has a decade-long, proud commitment to Indigenous Australia, as demonstrated by the achievement of an Elevate level Reconciliation Action Plan. KPMG is a foundation member and Principal Partner of Pride in Diversity started in Australia by ACON and the Diversity Council of Australia, and is recognised in the Australian Workplace Equality Index(AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace. KPMG Australia has been consistently recognised as an Employer of Choice in the Australian Government's Workplace Gender Equality Agency(WGEA) annual index. Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Make KPMG the clear choice for your career and be Extraordinary!

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Full-Time
Keyword Match
... of high-profile clients that you will form strong relationships with, you will manage all aspects of the client service delivery and business development as well as lead and work with a high powered and driven team. As ...
2 days ago Details and apply
2 days ago Details and Apply
NSW > Sydney

Manager - Associate Director for Transaction Services

KPMG

Market leading Big four - a place to grow & develop We'll have you working with Australia's most respected companies from day one Immerse yourself in an inclusive, diverse and supportive culture KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities. KPMG's Deal Advisory practice is a leading corporate finance adviser in Australia, across its lines of business - Mergers & Acquisitions, Valuations, Infrastructure & Projects, Restructuring, Transaction Services and Debt Advisory Services. Our Transaction Services team has extensive experience in providing financial due diligence and related services to help clients assess, plan and manage acquisitions, mergers, divestments and initial and secondary debt and equity offerings. Your New Role We now have an opportunity for an experienced individual to join the team in the position of Manager or Associate Director . This is an excellent opportunity to join one of the leading corporate advisors in Australia and worldwide and to develop your skills in a diverse range of industries. Having worked within a professional services firm or corporate environment, you will be involved in and run end-to-end projects in relation to: Pre deal evaluations Vendor assistance Strategic and commercial intelligence Financial due diligence Vendor due diligence Capital markets assistance Regulatory reporting e.g. ASX listing Synergy assessment Working capital mechanism reviews Sale and Purchase Agreement support Integration assistance Post deal effectiveness reviews You bring to the role Degree in Commerce or Finance and a professional accounting qualification Strong technical skills backed by a commercial flair and ability to interpret financial models The ability to build robust relationships at all levels, internally and externally A desire to contribute to team success along with a motivated and dedicated work ethic The KPMG Difference Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG: Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Make KPMG the clear choice for your career and be Extraordinary!

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Work type
Full-Time
Keyword Match
... the most trusted and respected global professional services firms. Through depth of expertise, clarity ... range of industries. Having worked within a professional services firm or corporate environment, you will be involved ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Advisors & Senior Advisors | Parramatta & Penrith | Tax, Business Services & Accounting.

KPMG

Multiple roles available across multiple offices (Parramatta, Penrith) Offering flexible work arrangements Work for a great team that offer Development & Career Progression opportunities KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities. Enterprise Tax, Transactions and Accounting supports clients to look ahead to see how their business decisions can be affected by tax legislation. More than ever before, tax is playing a vital role in shaping political and business agendas as the world faces rapid globalization and increased competition. In this new world of tax, clients rely on KPMG to help them achieve competitive advantage. We are equipped to decisively deliver new ways of thinking, big-picture perspectives and acute insights that help clients make informed choices to deal with complex issues. Your Opportunity Due to continued growth, we are now looking to recruit for talented Advisors & Senior Advisors to join our team . In this role you will: Provide tax and accounting advice and solutions to a diverse portfolio which includes family groups, trusts and partnerships, foreign subsidiaries and mid-market companies Further develop your technical expertise working across services including tax and accounting compliance and business/tax advisory Play a key role across the full scope of client engagements including regular client contact and attending client presentations and meetings with senior leaders Develop into a mentor to less experienced team members and encourage their continued professional development. How are you Extraordinary? At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, your qualifications, skills & experience could include: 2 to 6 years experience in Tax, Accounting or Business Services ideally from either a Big 4 or mid-tier professional services firm. Relevant tertiary qualifications such as CA or CPA. We will also consider people currently studying but not yet qualified. Masters in Tax will be highly regarded however not mandatory. Solid tax and accounting technical / systems capabilities Strong interpersonal, communication and presentation skills with a client centric approach to your work and a keenness to understand your clients' business. The KPMG Difference At KPMG, we're passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women and people with a cultural or linguistically diverse background. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life. KPMG has a decade-long, proud commitment to Indigenous Australia, as demonstrated by the achievement of an Elevate level Reconciliation Action Plan. KPMG is a foundation member and Principal Partner of Pride in Diversity started in Australia by ACON and the Diversity Council of Australia, and is recognised in the Australian Workplace Equality Index(AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace. KPMG Australia has been consistently recognised as an Employer of Choice in the Australian Government's Workplace Gender Equality Agency(WGEA) annual index. Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Make KPMG the clear choice for your career and be Extraordinary!

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Work type
Full-Time
Keyword Match
... Development & Career Progression opportunities KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and ...
2 days ago Details and apply
2 days ago Details and Apply
NSW > Sydney

Inside sales - career transition and outplacement services (remote)

FlexCareers

With a COVID-induced recession looming, FlexCareers has developed CareerSwitch , a platform to help people made redundant find a great job faster. When a company lays off a cohort of staff, that company has a duty of care to those affected to do everything they can to help them find work elsewhere, and that's where CareerSwitch comes in. With a combination of high tech platform, insightful content and Australia's best panel of career coaches, we guide staff who have just been made redundant through the psychological journey of picking themselves up after losing their job, then on to the process to define their personal brand, their values and professional aspirations. Then through the more pragmatic side of jobseeking like writing a great CV and linkedin profile, and finally through the job search itself. Your role as BDM will be as inside sales for the team, dealing with CEOs, CFOs and HR at the mid sized companies planning redundancy programs, showing them why CareerSwitch is a great partner to their HR team and a safe pair of hands for their people. We can supply you with a list of companies, it's then up to you to open the opportunity and bring in our subject matter experts. We can't wait to meet you.

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Work type
Part Time
Keyword Match
With a COVID-induced recession looming, FlexCareers has developed CareerSwitch , a platform to help people made redundant find a great job faster. When a company lays off a cohort of staff, that company has a duty of ...
8 months ago Details and apply
8 months ago Details and Apply
NSW > NSW North Coast

Food Services Assistant

Estia Health

Set within a serene bushland environment, Estia Health Taree is a warm and welcoming home that provides residents with every contemporary comfort. It is conveniently located opposite Mayo Private Hospital and moments from transport and the Taree Shopping Complex. A wide range of social and lifestyle activities are offered to our residents, who can relax in landscaped gardens, join in events or chat with friends and family in our sun-filled living areas and courtyards.Work stable hours with this Part Time role, Opportunity for internal progression within the team, Join a friendly and supportive team!

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Work type
Part Time
Keyword Match
Set within a serene bushland environment, Estia Health Taree is a warm and welcoming home that provides residents with every contemporary comfort. It is conveniently located opposite Mayo Private Hospital and moments ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

National Facilities Coordinator

Allianz

Allianz is the home for those who dare to build long-term customer relationships rather than fulfil short-term objectives. As Facilities Coordinator you'll report through to the National Facilities Manager and will be responsible for providing administrative support and coordinating facility related activities for all sites Australia-wide. You'll join at an exciting time, just as we move in mid 2021 into an exciting new office space in the upcoming Brookfield place precinct in the Sydney CBD. This is expected to be one of the best buildings in Sydney. The Facilities Coordinator will play a key role in supporting the Facilities team and ensuring everything runs smoothly. Responsibilities in the role: Provide facilities and admin support to the national facilities team Identify and manage operational maintenance requirements Receive, manage and process maintenance requests Respond to information requests in a timely manner Provide timely communication and feedback to staff and stakeholders on facilities issues Assist with preparing and managing financial budgets and invoice processing Assist with contractor management and vendor support requests Ensure key systems and stakeholder information is keep up to date Provide timely information and reports to the business as required Assist with waste, power and sustainability initiatives Assist the Head of Physical Security with Security and Access Cards for select sites Ad hoc facilities related activities and coverage of leave Comply with all WHS, regulatory and code of conduct requirements Support the implementation of the department and company business objectives To be successful in the role: You'll have prior experience working in a facilities management support role Demonstrated understanding of the facilities and property management function. High level of customer service Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands. High attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information. Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools. Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence What's on offer? This role will present an exciting opportunity to join an global iconic insurance organisation, which is transforming through an exciting time of change and growth Work alongside a highly experienced Facilities and Property team, inc Facilities, Occupancy Planning, Security and Leasing so will gain exposure to these areas. Will be part of a project team so will have opportunities to act as Project Coordinator Joining the team as we move into an exciting new office space in the upcoming Brookfield place precinct in the Sydney CBD Learn through being supported and encouraged to take on new challenges that will help you to develop new skills Come together in an environment where people feel that they belong, are respected and are valued for their contribution About us Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. Allianz is the home for those who dare to build long-term customer relationships rather than fulfil short-term objectives.

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Work type
Full-Time
Keyword Match
... home for those who dare to build long-term customer relationships rather than fulfil short-term objectives. As Facilities ... management function. High level of customer service Ability to plan and prioritise effectively ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > Sydney

Novated Lease Consultant

Eclipx Group

Ready for a challenge? Opportunity to be a part of one of the most exciting sales teams in the Fleet Space - APPLY NOW! Revolutionise customer sales experience; Be part of a fast-paced, collaborative team; Exciting Career Trajectory. Our Story so far… Eclipx Group (ECX) has been operating a number of very successful Automotive Financial Services businesses (Fleet Partners, FleetPlus & FleetChoice) for over 15 years. We have recently embarked on an exciting company transformation and the final piece of the puzzle is the establishment of an epic Sales and Customer service team. Be part of the revolution of the Fleet Industry… About your Position… We are seeking a Novated Leasing Consultant to join our team in our Sydney office. As a Novated Sales Consultant within Novated Sales team, you will meet individual and team sales targets as well as drive product and customer update. You will be responsible for: Proactively selling FleetPlus Novated Lease product (including aftermarket and insurance products) to prospective and existing vehicle drivers; Facilitating end-to-end customer service from initial enquiry to the customer taking delivery of the vehicle, including arranging quotations for the customer and facilitating credit applications; Working with FleetPlus' preferred dealer network to secure vehicle quotes; Recording activity and interactions in relevant systems e.g. Salesforce To be successful tin this role you will possess: Prior experience in a Sales role (within a Motor Vehicle Leasing or Financial Services environment or similar preferred though not essential) Proven sales skills and results; Outstanding written and verbal communication skills; The self-confidence to effectively interact with team members, internal stakeholders and customers directly; Excellent organisational skills; Ability to comprehend legislation and compliance requirements around Financial products and related Leasing products. What's in it for you… We know it takes people with diverse ideas, strengths, interests, and cultural backgrounds to make our company succeed. An attractive remuneration package - including base salary, super and incentive scheme; Added benefits - Including staff discounts, salary packaging, novated vehicle lease, flexibility to work from different sites and from home; Training and Education - We pride ourselves in helping you realise your potential and allowing you to be innovative and grow; An exciting career - As our business grows, so do the opportunities for our people! If you think you have what it takes please reach out to us - we can't wait to hear from you!

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Work type
Full-Time
Keyword Match
... company transformation and the final piece of the puzzle is the establishment of an epic Sales and Customer service team. Be part of the revolution of the Fleet Industry… About your Position… We are seeking a ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Security Threat Intelligence Analyst

Macquarie Group

Your fast thinking, commercially focused insights will be used to inform continuous improvement of our organisational security posture and ensure we continue to maintain protection of our client's information and finances they've trusted us to assist them with. You will work directly with key stakeholders across our security operations, technology and risk management teams to understand our technology and security ecosystem. You will also establish and/or maintain relationships with internal stakeholders across the wider Macquarie Group team as well as external relationships with intelligence providers, security threat researcher's government agencies, law enforcement and other financial service institutions as appropriate to source, distil and deliver threat intelligence. This role reports directly to Macquarie's Banking & Financial Services Chief Information Security Officer. The key responsibilities of this role include: Intelligence Gathering work collaboratively with Banking and Financial Services and other Macquarie Group security, technology and risk teams to define intelligence requirements, tailored to the needs of an Australian financial services firm focused on delivering the number 1 digital banking experience. identify, establish and integrate useful intelligence sources such as those covering threat actors, their tactics, techniques and procedures (TTPs) as well as internal vulnerability information to contextualize intelligence gathered. work collaboratively with teams such as our cyber incident response team, technology teams as well as perform independent research to identify, classify and triage Indicators of Compromise (IoCs). Intelligence Sharing and Reporting prepare actionable intelligence reports for audiences across technical, risk and business leadership informing them of the risk to the organisation. prepare IoC reports, detailing new and modified TTPs being used, what IoCs exist and recommendations to security operations and DevSecOps teams to reduce the likelihood of attacks leveraging these TTPs. act as a point of contact for senior security team members to discuss new and emerging threats and identify potential risk exposures within our organisation. Relationship Management maintain strong relationships with internal clients and teams, including Macquarie Group Security. To be successful in this role, we think you would need the following experiences and education: 1-2 years of experience operating in a security intelligence or threat research role with a major technology, financial services or professional services provider 2-3 years of experience operating in other security or online fraud domains such as identity and access management, incident response, security architecture, security operations, security risk management, fraud prevention and detection or online fraud investigation and analysis experience working in financial services, major technology and/or software industry would be a benefit (but not a mandatory requirement) tertiary qualifications in Computer Science, Information Systems and/or Technology or a similar discipline a professional qualification in information security would be desirable such as CISSP, CISM, CCSP, etc. a professional qualification in security intelligence gathering would be highly regarded such as GIAC Cyber Threat Intelligence or CREST Registered Threat Intelligence Analyst. The skills and knowledge that you will bring includes: the ability to work independently as well as collaboratively within a team of specialists an enthusiastic, self-motivated and proactive person a high degree of commercial acumen the ability to effectively prioritize, manage deadlines and understand new ideas and concepts quickly strong relationship building and maintenance skills, ability to gain buy-in, trust and understanding, to influence and negotiate, be highly visible and to provide transparency of process to clients and team reputation for adherence to standards, policies and all regulatory requirements the ability to use discretion and maintain confidentiality on sensitive staff matters strong technical, analytical and (written and verbal) communication skills ability to produce high quality deliverables for different audiences. Find out more about Macquarie careers at http://www.macquarie.com/careers About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group's purpose is to power the entrepreneurial enterprise. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need

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Work type
Full-Time
Keyword Match
... source, distil and deliver threat intelligence. This role reports directly to Macquarie's Banking & Financial Services Chief Information Security Officer. The key responsibilities of this role include: Intelligence ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Engagement Coordinator

KPMG

Fast paced and high-volume client administration and customer service role Supportive, people focused and collaborative operations team culture Extensive training provided Exciting opportunity to build your skills and experience with a global firm! KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. Starting with KPMG as an Engagement Coordinator , you will be joining a fast pace and growing operations team of administrative professionals. As part of the National Service Centre based in our Rhodes Business Park office, you will be liaising with our client teams and coordinating the end-to-end administration of our client engagements from on-boarding to completion of those engagements. The National Service Centre operates between 7am and 7pm Monday to Friday. Candidates will be required to work a 10:30am - 7pm shift. We encourage and embrace flexibility i.e. part-time/job share arrangements. Your major responsibilities will include: Lead the coordination and delivery of administration for KPMG client engagements Deliver varying administration tasks across a high volume of Engagements Provide customer service support to National client facing staff to support engagement lifecycles, including conducting planning meetings via Microsoft Teams Preparation of engagement letters, reports and other documentation Creating and editing job codes in SAP and maintaining data integrity Drafting and raising bills and client debtor management Use of various Risk Management systems Use of accounting software as needed to support the client facing team Meeting set performance KPIs & SLAs How are you Extraordinary? You will ideally bring to this role - Customer service and/or administration experience gained within a professional/corporate services or accounting environment preferred but not essential Initiative, self-motivation and a commitment to providing highly responsive customer service Outstanding time management, problem solving, and organisational skills gained in a high-volume environment with competing demands A collaborative, team-focused mindset and a flexible approach to your work Strong written and verbal communication skills Intermediate/Advanced Microsoft office skills The KPMG Difference At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess, and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Next steps? Please apply online by submitting your resume and cover letter. A member of the KPMG Talent Acquisition team will be in contact once your application has been reviewed.

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Work type
Full-Time
Keyword Match
... preferred but not essential Initiative, self-motivation and a commitment to providing highly responsive customer service Outstanding time management, problem solving, and organisational skills gained in a high-volume ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Digital Support Executive

Lion

At Lion our Sales team have a lot of fun! Everything we do revolves around our customer. We take the time to get to know our customers, building genuine relationships that become trusted partnerships. We are currently recruiting for a full time E-Commerce Support Executive to join our Sales and Customer Service Team based flexibly from home and our Olympic Park office, reporting to our BP & Data Leader. This role is available on a 6-month fixed term contract with opportunities beyond this time. The purpose of this role is to deliver an exceptional experience to our Portal customers, add value through proactive business partnering and be a highly engaged member of the E Commerce team. You will be responsible for delivering consistently excellent customer service to all key stakeholders to ensure accurate resolution of all enquires are completed, and deliver capability builds and retention plans for all Portal customers. To succeed in this role strong stakeholder management skills are essential, along with the ability to build a trusted relationship with customers and our sales teams. A demonstrated approach to problem solving and continuous improvement would also be beneficial, as well as being an innovative thinker, and having a high attention to detail while working in a fast-paced environment. Photoshop skills and knowledge of content management for digital platforms will also be highly regarded. You will be rewarded with a competitive salary package, generous product allowance and the opportunity to be part of a fun, flexible and supportive team! Empower yourself to achieve- apply today!

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Work type
Part Time
Keyword Match
... . We are currently recruiting for a full time E-Commerce Support Executive to join our Sales and Customer Service Team based flexibly from home and our Olympic Park office, reporting to our BP & Data Leader ...
2 days ago Details and apply
2 days ago Details and Apply
NSW > Sydney

Associate Director, Operational Risk Strategy & Innovation

Macquarie Group

Join us as the Associate Director, Strategy & Transformation - Operational Risk Management for Macquarie's Banking & Financial Services Group . Reporting to the Head of Operational Risk for our Banking and Financial Services Group your role will be to deliver to our strategic priorities and drive transformation across key areas of our business. Our purpose is about enriching the lives of our people and our clients and supporting them to achieve their full potential - whether that's buying a home to raise a family in, growing a business or investing to manage wealth to pass down to future generations. Or for our people; growing their career here at Macquarie, working flexibly to achieve personal aspirations alongside professional ones or contributing to the communities in which we operate. This role represents a unique opportunity for a highly talented individual to join one of Australia's leading organisations, and will appeal to someone who has demonstrated: A strategic mindset paired with a strong bias to action An ability to apply and scale processes that drive innovation Knowledge, skills and capabilities to leverage data and technology to provide risk insights; and A practical understanding of the implementation of risk and control frameworks to manage non-financial risks in a highly regulated environment The initial priorities for this role will be to: To drive disciplined, rigorous assurance that is data led To embed risk management roles and responsibilities across different Line 1 teams, and To build and scale analytics that lead to actionable risk insights and proactive risk management To be successful in this role, you will likely have significant Technology, Data Analytics and/or Operational Risk Management expertise. If you are seeking a new opportunity to build your career through partnering with our dynamic and diverse team, apply now. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... with our dynamic and diverse team, apply now. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > Sydney

Accident Management Consultant

Eclipx Group

Ready for a challenge? Opportunity to be a part of one of the most exciting Automotive Fintech transformations in Australia & NZ. Be part of the exciting journey to revolutionise fleet and mobility solutions Be part of a team that is striving to “be better, be different ” St Leonards Location Our story so far... Eclipx Group is an ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, novated leasing, and medium term accident replacement vehicles through its suite of brands. About your Position We have an exciting opportunity for a Accident Claims Consultant to join our in-house Accident Management division, 1800Accident. This role will have accountability for providing end to end case management to our customers through the motor claim process, liaising with customers, suppliers and insurers to ensure the claim is managed efficiently and effectively. Your ability to adapt and change in an environment that's forever evolving, use your initiative and build relationships with a variety of stakeholders will place you in good stead for this role. You will be responsible for: End to end claims management Manage inbound and outbound calls from customers, suppliers and insurers Build and maintain quality relationships with all internal and external stakeholders Provide accurate and timely responses to all queries - keeping customers and third party providers informed of claim progress Contribute to the continuous improvement of the business by actively identifying opportunities to improve processes and/or procedures Work effectively and collaboratively within a team environment to achieve team goals and objectives What we are looking for: Exceptional customer service and administrative skills An ability to work effectively within a busy team environment Strong attention to detail Highly motivated and enthusiastic Excellent written and verbal communication skills Minimum of two years call centre and/or customer service experience (desirable) Experience in managing motor or fleet claims (desirable) What's in it for you? An attractive remuneration package - including base salary, super and annual bonus. Added benefits - Including staff discounts, extra 5 days annual leave per year, salary packaging, novated vehicle lease and flexibility to work from different sites and from home. Training and Education - We pride ourselves in helping you realise your potential and give you the opportunity to be innovative. An exciting career - As our business grows, so do the opportunities for our people. If you are looking for a new challenge, a great culture and are ready to make your mark in an interesting role then this is the perfect opportunity for you. We look forward to hearing from you!

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Work type
Full-Time
Keyword Match
... enthusiastic Excellent written and verbal communication skills Minimum of two years call centre and/or customer service experience (desirable) Experience in managing motor or fleet claims (desirable) What's in it ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Accident Management Consultant

Eclipx Group

Ready for a challenge? Opportunity to be a part of one of the most exciting Automotive Fintech transformations in Australia & NZ. Be part of the exciting journey to revolutionise fleet and mobility solutions Be part of a team that is striving to “be better, be different ” St Leonards Location Our story so far... Eclipx Group is an ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, novated leasing, and medium term accident replacement vehicles through its suite of brands. About your Position We have an exciting opportunity for a Accident Claims Consultant to join our in-house Accident Management division, 1800Accident. This role will have accountability for providing end to end case management to our customers through the motor claim process, liaising with customers, suppliers and insurers to ensure the claim is managed efficiently and effectively. Your ability to adapt and change in an environment that's forever evolving, use your initiative and build relationships with a variety of stakeholders will place you in good stead for this role. You will be responsible for: End to end claims management Manage inbound and outbound calls from customers, suppliers and insurers Build and maintain quality relationships with all internal and external stakeholders Provide accurate and timely responses to all queries - keeping customers and third party providers informed of claim progress Contribute to the continuous improvement of the business by actively identifying opportunities to improve processes and/or procedures Work effectively and collaboratively within a team environment to achieve team goals and objectives What we are looking for: Exceptional customer service and administrative skills An ability to work effectively within a busy team environment Strong attention to detail Highly motivated and enthusiastic Excellent written and verbal communication skills Minimum of two years call centre and/or customer service experience (desirable) Experience in managing motor or fleet claims (desirable) What's in it for you? An attractive remuneration package - including base salary, super and annual bonus. Added benefits - Including staff discounts, extra 5 days annual leave per year, salary packaging, novated vehicle lease and flexibility to work from different sites and from home. Training and Education - We pride ourselves in helping you realise your potential and give you the opportunity to be innovative. An exciting career - As our business grows, so do the opportunities for our people. If you are looking for a new challenge, a great culture and are ready to make your mark in an interesting role then this is the perfect opportunity for you. We look forward to hearing from you!

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Work type
Full-Time
Keyword Match
... enthusiastic Excellent written and verbal communication skills Minimum of two years call centre and/or customer service experience (desirable) Experience in managing motor or fleet claims (desirable) What's in it ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Maintenance Specialist

Eclipx Group

Ready for a challenge? Opportunity to be a part of one of the most exciting Automotive Fintech transformations in Australia & NZ. Be part of the exciting journey to revolutionise fleet and mobility solutions Be part of a team that is striving to “be better, be different ” St Leonards Location Our story so far... Eclipx Group is an ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, novated leasing, and medium term accident replacement vehicles through its suite of brands. About your Position… We are seeking an experience Maintenance Specialist to join our St Leonards team . The primary focus of a Maintenance Specialist is to manage the maintenance programs of Eclipx customers/accounts effectively and efficiently. The Maintenance Specialist is to have a strong focus on cost control/cost reduction and reliability whilst providing excellent customer service. Ensuring maintenance is carried out in accordance with Eclipx service, repair and warranty guidelines without compromise to safety. You will be responsible for: Fleet Services function responsibilities as required for Repairs and Maintenance / Fleet Services but not limited to - maintenance service authorisation calls, Fuel card administration, registration and insurance renewals processing. Deliver outstanding customer service outcomes to all stakeholders Reconciliation of issued work authorities Delivery of Maintenance Services as outlined in Maintenance policy/procedures Provide authorisation and management of repairs and maintenance to ensure the vehicle is returned to operational in the quickest and most cost effective timeframe possible. Maintain Data Integrity within the ERP by ensuring all maintenance coding is completed in accordance with policy. Manage Maintenance Inclusions/Exclusions ensuring customers are informed of charges Maintain good relationships and communicate with key Account Managers Collaborate and participate in team activities to improve the delivery of services Provide support to the business by participating in initiatives and projects as required. Other duties as required What we need from you… Experience with Fleet administration management roles or similar Basic to Intermediate computer skills specificallyin excel Experience in a similar role, prior experience with customer service management a must What's in it for you? An attractive remuneration package - including base salary, super and annual bonus. Added benefits - Including staff discounts, extra 5 days annual leave per year, salary packaging, novated vehicle lease and flexibility to work from different sites and from home. Training and Education - We pride ourselves in helping you realise your potential and give you the opportunity to be innovative. An exciting career - As our business grows, so do the opportunities for our people. If you are looking for a new challenge, a great culture and are ready to make your mark in an interesting role then this is the perfect opportunity for you. We look forward to hearing from you!

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Work type
Full-Time
Keyword Match
... to Intermediate computer skills specificallyin excel Experience in a similar role, prior experience with customer service management a must What's in it for you? An attractive remuneration package ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Maintenance Controller

Eclipx Group

Ready for a challenge? Opportunity to be a part of one of the most exciting Automotive Fintech transformations in Australia & NZ. Be part of the exciting journey to revolutionise fleet and mobility solutions Be part of a team that is striving to “be better, be different ” St Leonards Location Our story so far... Eclipx Group is an ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, novated leasing, and medium term accident replacement vehicles through its suite of brands. About your Position… We are seeking two experienced Maintenance Controllers for our St Leonards office. 1 Full time permanent position 1 Fixed term contract (6 months) The primary focus of a Maintenance Controller is to effectively and efficiently manage the maintenance programs of Eclipx customers/accounts. In particular the Maintenance Controller is to have a strong focus on cost control/cost reduction and reliability whilst providing excellent customer service. Ensuring maintenance is carried out in accordance with Eclipx service, repair and warranty guidelines without compromise to safety. What you will be responsible for: Lead key customer/key account Maintenance programs Deliver outstanding customer service outcomes to all stakeholders Complete and provide key customers reporting as needed Reconciliation of issued work authorities Delivery of Maintenance Services as outlined in Maintenance policy/procedures Provide authorisation and management of repairs and maintenance to ensure the vehicle is returned to operational in the quickest and most cost effective timeframe possible Product Diagnostics in collaboration with suppliers Provide expertise as a Maintenance SME for Commercial vehicles Maintain Data Integrity within the ERP by ensuring all maintenance coding is completed in accordance with policy Manage Maintenance Inclusions/Exclusions ensuring customers are informed of charges Maintain good relationships and communicate with key Account Managers Collaborate and participate in team activities to improve the delivery of services Provide support to the business by participating in initiatives and projects as required What we need from you: Trade qualified in motor mechanics or similar Moderate to advanced computer skills specifically in excel Desired 5 years' experience (SME related) Experience in a similar role prior experience with case management What's in it for you? An attractive remuneration package - including base salary, super and annual bonus. Added benefits - Including staff discounts, extra 5 days annual leave per year, salary packaging, novated vehicle lease and flexibility to work from different sites and from home. Training and Education - We pride ourselves in helping you realise your potential and give you the opportunity to be innovative. An exciting career - As our business grows, so do the opportunities for our people. If you are looking for a new challenge, a great culture and are ready to make your mark in an interesting role then this is the perfect opportunity for you. We look forward to hearing from you!

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Work type
Full-Time
Keyword Match
... without compromise to safety. What you will be responsible for: Lead key customer/key account Maintenance programs Deliver outstanding customer service outcomes to all stakeholders Complete and provide key ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Quoting and Strategy Coordinator

Eclipx Group

Excellent role for an experienced, passionate & innovative Quoting and Strategy Coordinator who has positive energy & can-do spirit, to join our team in Sydney! · Not your Average Quoting and Strategy role, make your mark; · Be part of a fast-paced, collaborative team; · Exciting Career Trajectory. Our Story so far… Eclipx Group (ECX) has been operating a number of very successful Automotive Financial Services businesses (Fleet Partners, FleetPlus & FleetChoice) for over 15 years. We have recently embarked on an exciting company transformation and the final piece of the puzzle is the establishment of an epic Sales and Customer service team. Be part of the revolution of the Fleet Industry… About your Position… We are seeking an experienced Quoting and Strategy Coordinator to join our St Leonard's team for 6 months on a fixed term contract . The quoting and strategy coordinator role is a pivotal role within a growing and dynamic team, enabling opportunities for professional and personal growth in an organisation focused on being an employer of choice. This opportunity allows you to be apart of a great team environment that challenges people to do their best and ensure growth and involvement in many processes or projects. What you will be responsible for: Responsible for the efficient and accurate management of all vehicle pricing for pricing exercises, tender submissions and daily pricing as required. Ensuring the procurement of vehicles is aligned with the company's / suppliers guidelines - meeting all SLA's / KPI's: · Sourcing competitive pricing from the dealer network. · Management of the dealer portal · Analysing, profiling and identifying irregularities of quote requests. · Confirm all relevant dealer and manufacturer discounts available to both asset and client are applied. · Meeting the turnaround times in having pricing returned to the Customer. · Support with the management of product, pricing and general enquires of the procurement area. Ensure up to date vehicle profiling is loaded in the system data base. Support with the on time management of lease extensions and variations. Responsible and accountable for the functional procurement process, including the effective communication across the relevant internal departments and external suppliers Exhibiting the FleetPlus Group Core values - Leading by example at all times, promoting the positive, professional and unique image of The FleetPlus Group Monitor the overall performance of dealers in accordance with FleetPlus Group service level requirements Complete all duties allocated from time to time by the Line Manager To be successful in this role you will: Maintain and develop strategies that deliver process improvement and further efficiencies into all facets of the procurement and analytical functions: · Optimisation of pricing procedures to maximise efficiency and turnaround of quote requests. · Lease Budgets - preserve the required margins in maintenance, tyres, registration, insurance and management fee income. Educating the sales team on the latest product trends and configurations Analysis of pricing from preferred dealers to ensure consistent pricing and identifying market trends. Proactively involved in the ongoing development, improvement, revision and implementation of procurement, quoting and IT processes and practices as the needs of the Group evolve. Identifying irregularity trends and support with inter-departmental process development and education. Recommend new dealers to be added and dealers to be deleted from list based on price and performance Salesforce experience is desirable What's in it for you… · An attractive remuneration package - including base salary, super and incentive scheme; · Added benefits - Including staff discounts, salary packaging, novated vehicle lease, flexibility to work from different sites and from home; · Training and Education - We pride ourselves in helping you realise your potential and allowing you to be innovative and grow; · An exciting career - As our business grows, so do the opportunities for our people! If you think you have what it takes please reach out to us - we can't wait to hear from you!

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Work type
Full-Time
Keyword Match
... company transformation and the final piece of the puzzle is the establishment of an epic Sales and Customer service team. Be part of the revolution of the Fleet Industry… About your Position… We are seeking an ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Authorised Officer

Transdev Australasia

Playing a key operational role in ensuring the successful and safe delivery of Transdev Ferry services Daily interacting with high volume customers and challenging fair compliance matters First Nations and/or female candidates are strongly encouraged to apply The role Our Authorised Officers play a vital part in ensuring the successful and safe delivery of our Ferry services in vessels and on wharves with customer service being the key focus of the position. It is often a demanding but also rewarding position and you will be on rotating shifts (including weekends) in a large, dynamic team working in a variety of locations with beautiful water views. The role will also always see you on your feet during your shifts, assisting and educating customers with enquires relating to the ticketing system (i.e. Opal Card, contactless Transport Payment, etc..) at wharves and on ferry. You are also responsible for checking and ensuring customers are travelling on the appropriate ticketing/opal fares, and where necessary, issue cautionary notices or penalty fines. What you bring We are looking for physically fit individuals with strong passion and background in providing memorable customer service experiences and want to make a difference in the community. Our Authorised Officers have excellent active listening and problem-solving skills, as well as the ability to remain calm and diplomatic in challenging conflict situations. If you are looking for an opportunity where you are the face of transport and can comfortably and confidently interacting with individual conflict daily, then this could be the next move for you. You will be invested to get the relevant qualification and fully trained to kick start your career with Transdev, hence, excellent English commands (both written and oral) is required. The benefits for you In addition to working in the iconic Transdev Sydney Ferries business, you will also be part of the broader Transdev global public transport brand. Transdev is a rapidly growing business and offers great career development opportunities. A genuine work culture that embraces diversity and employee feedback We are proudly an Employer of Choice for Gender Equality About Transdev Transdev is a world leader in the operation of passenger transport services. We operate in 19 countries around the world, with 83,000 employees and manage 41,000 vehicles. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. Our values and beliefs As an equal opportunity employer, we are committed to reflecting the diversity of the communities we serve. We support applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, religious beliefs, and ethnicity. We also have an uncompromising attitude to the safety of our employees, clients and customers Interested? If you're as passionate about delivering unparalleled service as we are then click the 'Apply now' button to complete your application form online.

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Work type
Full-Time
Keyword Match
... Officers play a vital part in ensuring the successful and safe delivery of our Ferry services in vessels and on wharves with customer service being the key focus of the position. It is often a demanding but also ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Junior Project Manager - Finance Transformation

Macquarie Group

Transformation at Macquarie The ability to adapt, respond and embrace change in an environment where disruption has never been more prevalent is a key focus at Macquarie Group. As such, there has never been a more exciting time to join our Projects & Change team, responsible for executing the Transformation of our Finance function. To achieve our transformation goals, we focus on partnership, uplifting our people, investing in data, automation and technology solutions. Siting within Macquarie's Financial Management Group, the Projects & Change team deliver wide-ranging initiatives in partnership with all divisions of Macquarie. These projects ensure we remain operationally efficient and meet ever-evolving Regulatory demands. We are curious, generous and bold in our approach problem solving - if you share in this ethos, we would love to discuss what a career with Macquarie can look like! What impact would you have? As a Junior Project Manager, you will have the opportunity to develop your project management skillset, working alongside our passionate and experienced team of Project Managers and Business Analysts. Working as a part of a dedicated project team, you will partner directly with the business to understand and solution for their challenges. With constant support from your Project Manager and broader team, your key responsibilities may include: partnering with business stakeholders to understand and document requirements producing relevant project artefacts as required for project governance participating in regular forums with relevant project stakeholders to address issues, review status and manage key actions work with the broader team to ensure the impact of change is understood, managed and appropriate communication plans are in place management & tracking of project financials - including variance investigation - and cost centre management/allocations assisting in preparing governance packs for relevant governance committees (Steering committees, Advisory committees, working groups) What skills do you need? This is a fantastic opportunity for any Finance, Projects or Consulting professionals who are passionate about transformation and interested in building a career within Project Management. Within our Projects & Change team, we are curious, generous & bold in our approach - and having a keen interest in solving interesting problems and sharing in this ethos is the key requirement for your success! Other skills and attributes that you possess may include: a relevant Bachelors' Degree in Accounting, Finance or Commerce 2-4 years' commercial experience with exposure to the Banking or Financial Services sector - this may come from Consulting or a prior Banking role some exposure to projects, which may be related to meeting regulatory demands, Finance or broader transformation initiatives a keen interest to learn! If you would like to learn more about what a career in Macquarie's Transformation function can look like, please reach out to Maddy Wilson at maddy.wilson@macquarie.com About the Financial Management Group The Financial Management Group provides financial, tax and treasury services to all areas of Macquarie. The group is focused on providing strategic analysis and advice to Macquarie's businesses and senior management, managing Macquarie's funding, liquidity and capital position, ensuring Macquarie continues to meet regulatory and compliance obligations and managing Macquarie's corporate affairs. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... or Commerce 2-4 years' commercial experience with exposure to the Banking or Financial Services sector - this may come from Consulting or a prior Banking role some exposure to projects, which may be related to meeting ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > NSW North Coast

Administration Officer

Estia Health

Combining stylish living with a home-like charm, Estia Health Forster offers the very best in individualised care and wellbeing. The single-level home is situated close to transport, the Stockland Forster Shopping Centre, specialty shops and local waterways. With bright and relaxing living areas and a variety of events and activities, our residents enjoy the perfect balance of engaging social pursuits and opportunities for quieter times in a supportive environment. About the role This is much more than a reception role as you sit at the heart of the home! Estia Health Forster are looking for an Administration Officer to join their team on a full time basis working Monday to Friday. Working closely with the facility's management team, the Administration Officer role is diverse and engaging. Best suited to someone who can juggle many tasks at once. You can take ownership of tasks and be in control of your day! The role also involves: Customer service duties - You are the first face the visitors see, bring your smile and caring attitude to everyone who enters the home General administrative and reception duties including answering phones, record management, taking meeting minutes etc Supporting the facility management team Get involved in recruitment of new staff Manage the roster and work to cover sick leave Dealing with payroll queries from staff and keep track of petty cash What we will do for you: At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us. We want to set you up for success - Enjoy a dedicated induction with a buddy to help you get ready for the role We offer emerging leader programs for our high performing staff to be mentored by a member of our Executive Team Regular education sessions so you stay informed on processes Enjoy working a full time role without weekend hours Quarterly development days with other Administration Officers in your state - stay connected to your network in the business A supportive head office team that are ready to help you with any and every question you have About you You'll bring to the role your drive and determination. You will also have: 1-2 years' experience in a similar or related role (Aged Care highly regarded) Effective interpersonal, written and verbal communication skills Demonstrated ability to effectively liaise with both internal and external stakeholders Strong organisational skills and demonstrated ability to work to deadlines deadlines and manage priorities Advanced computer and word processing skills using Microsoft Word, PowerPoint and Excel Proficient with computers and comfortable with technology An understanding of the financial components of Residential Aged Care Knowledge of Work Health and Safety principles and a commitment to keeping yourself and others safe and well Join us! If you would like to know more, please call us on 02 6555 5699 or by emailing us at Forster@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Full Time role - Monday to Friday, Join one of Australia's fastest growing industries!, Feel valued with ongoing training and development opportunities

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Work type
Full-Time
Keyword Match
... once. You can take ownership of tasks and be in control of your day! The role also involves: Customer service duties - You are the first face the visitors see, bring your smile and caring attitude to everyone who ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Digital Engineering Delivery Lead

AECOM

United States of America - New York, New York Job Summary Digital Engineering Delivery Lead Job Summary: AECOM is seeking a Digital Engineering Delivery lead to participate in building and growth of a new Digital Engineering technology organization supporting enterprise and cornerstone tools across all markets and regions. This leader will champion projects digital startup and scalability, delivering configured toolkits to projects throughout execution. They will also be responsible for enabling new digital vendor platforms through vendor governance, training, and support as well as the design of AECOM's core digital engineering applications and tools. The role also involves collaborating with projects and digital leads in identifying, fostering and germinating new technology and improvements to our digital execution The Digital Engineering Delivery Lead will report to the Global Capabilities Digital Lead. About AECOM At AECOM, we believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what's possible - the world's longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining and disaster recovery programs, and the tallest tower in the Western Hemisphere. On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle. We are proud to be recognized for excellence: Fortune's World's Most Admired Companies - 2014-2020 #1 in Transportation and General Building in Engineering-News Record's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms” VIQTORY 2020 Military Friendly® Gold Employer Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019 About Digital @AECOM As a member of the global capabilities digital solutions hub, you will work closely with other members of the enterprise-wide digital teams on engineering platforms, applications, applications support and applications architecture, as well as planning for digital solutions to be deployed on projects around the world. The global digital hub works closely with other digital professionals around the world to advance AECOM's global digital strategies and priorities. The Digital Engineering Delivery lead will develop and execute a strategy for the exceptional delivery of technology customer service. They will be responsible for leading and coordinating the application platform framework of services that AECOM uses for standard operations of tools including development tools, execution services, data services, operating systems, and cloud services. Key Responsibilities: Successfully manage and coordinate teams for the deployment, training, and support of engineering tools across AECOM's platforms in support of project execution. Provide oversight and direction for Tier 2 applications support group. Work closely with client management and product management teams to ensure speedy resolution to platform issues. Facilitate the normalization and harvesting of data and workflows for timely adoption/use. Identify and champion continuous improvement methods to improve the delivery of technology to global teams. Collaborate with Information Technology and global digital groups on the onboarding and offboarding of services. Develop and maintain knowledge base and ensure top quality solutions are available to clients and staff. Document preferred applications and playbooks. Ensure adherence to global standards and procedures. Coordinate, review and deliver technical applications training on identified and sponsored tools. Ensure all major projects globally have the best practice tools, process, and content to start project delivery. Ensure project teams have the appropriate training to use and adjust as required application frameworks, integrations, and content. Foster positive relationships with technical support teams within key vendors. Recognize outstanding contributions and outcomes and celebrating successes. Minimum Requirements Significant experience in Digital Engineering on large design delivery projects (CAD, GIS, and BIM) Digital Engineering team leadership Demonstrated collaborative influencing skills Demonstrated inspirational leadership abilities Demonstrated innovation delivery Exceptional interpersonal and stakeholder management skill. Experience working in international teams Preferred Qualifications Degree in Engineering, Architecture, or Information Management or related discipline project execution Key Attributes and Skills: Ability to work independently in fast paced environment. Strong business acumen and customer service attitude. Ability to participate in interviewing, hiring, and training team members; plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems. Self-starter with the ability to work as a positive, energized, and adaptable global team member. Flexible with work times to align with colleagues in different time zones. Highly developed written and oral communication skills, including the ability to present ideas and influence senior leaders. Ability to collaborate with project team members for requirements and functionality necessities. Extremely strong relationship building skills. Demonstrated ability to champion and drive ideas/programs/solutions Excellent organizational and time management skills, able to work under pressure and prioritize effectively Able to demonstrate passion, energy, and drive, especially in the face of resistance. What We Offer When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

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Work type
Full-Time
Keyword Match
... Skills: Ability to work independently in fast paced environment. Strong business acumen and customer service attitude. Ability to participate in interviewing, hiring, and training team members; plan, assign ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Account Manager

Eclipx Group

Excellent role for an experienced, passionate & innovative Account Manager who has positive energy & can-do spirit, to join FleetPlus Be part of the exciting journey to revolutionise fleet and mobility solutions Be part of a team that is striving to “be better, be different ” Exciting Career Trajectory Our story so far… Eclipx Group is an ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, novated leasing, and medium term accident replacement vehicles through its suite of brands. About your Position We currently have an exciting opportunity for an experienced Account Manager to join our high energy, friendly and passionate Corporate Account Team at our Sydney office. You will be responsible for: Manage relationships with existing Corporate Accounts through regular telephone contact Propose solutions for existing customers in order to ensure customer growth, retention and profitability targets are met Contribute to the establishment of new account management implementation plans, relating to confirming brokers and partner requirements, by identifying needs and wants and matching these to FleetPlus products and services Upload and maintain relevant data in Salesforce and other operating systems Capture and leverage knowledge, manage and control operational risk, and manage project management systems / processes within the function What we are looking for: At least two years of experience in account management or customer service orientated role Completed tertiary qualifications in a business or related field such as management, sales and marketing, and/or industry specific qualifications desirable Fleet management and leasing industry experience preferred A proven ability to build, manage and influence stakeholder relationships Good numeric, verbal and abstract reasoning skills, high level of initiative, concern for Quality and Standards By joining FleetPlus, you will: An attractive remuneration package; Training and Education - We pride ourselves in helping you realise your potential, giving you the opportunity to be innovative and take the lead in driving your career; Dress for your Day (DFYD) - We believe that how we choose to dress is a reflection of who you are; by joining us you will have an opportunity to let your personality shine through; Diversity: We know it takes people with different ideas, strengths, interests, and cultural backgrounds to make our company succeed. Added benefits - Including staff discounts, salary packaging, novated vehicle lease An exciting career - As our business grows, so do the opportunities for our people.

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Work type
Full-Time
Keyword Match
... What we are looking for: At least two years of experience in account management or customer service orientated role Completed tertiary qualifications in a business or related field such as management, sales ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Newcastle & Hunter

Administration Officer

Estia Health

Estia Health Tea Gardens is a modern, recently-renovated residence that offers a stylish, warm and welcoming ambience. Set in a beautiful natural environment, there is a strong focus here on quality care and attention to the individual needs of all our residents. Close to the local shopping centre, bowls club and golf club, this home provides every comfort. From light-filled lounge areas and contemporary décor to tranquil garden settings, our residents enjoy the perfect combination of stylish living and home-like charm. About the role This is much more than a reception role as you sit at the heart of the home! Estia Health Tea Gardens are looking for an Administration Officer to join their team on a full time basis working Monday to Friday. Working closely with the facility's management team, the Administration Officer role is diverse and engaging. Best suited to someone who can juggle many tasks at once. You can take ownership of tasks and be in control of your day! The role also involves: Customer service duties - You are the first face the visitors see, bring your smile and caring attitude to everyone who enters the home General administrative and reception duties including answering phones, record management, taking meeting minutes etc Supporting the facility management team Get involved in recruitment of new staff Manage the roster and work to cover sick leave Dealing with payroll queries from staff and keep track of petty cash What we will do for you: At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us. We want to set you up for success - Enjoy a dedicated induction with a buddy to help you get ready for the role We offer emerging leader programs for our high performing staff to be mentored by a member of our Executive Team Regular education sessions so you stay informed on processes Enjoy working a full time role without weekend hours Quarterly development days with other Administration Officers in your state - stay connected to your network in the business A supportive head office team that are ready to help you with any and every question you have About you You'll bring to the role your drive and determination. You will also have: Relevant qualification in Business Administration or equivalent 1-2 years' experience in a similar or related role (Aged Care highly regarded) Effective interpersonal, written and verbal communication skills Demonstrated ability to effectively liaise with both internal and external stakeholders Strong organisational skills and demonstrated ability to work to deadlines deadlines and manage priorities Advanced computer and word processing skills using Microsoft Word, PowerPoint and Excel Proficient with computers and comfortable with technology An understanding of the financial components of Residential Aged Care Knowledge of Work Health and Safety principles and a commitment to keeping yourself and others safe and well Join us! If you would like to know more, please call us on 02 4919 7000or by emailing us at teagardens@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Full Time position - Monday to Friday, Regular webinar and education sessions to keep you informed, Join a supportive team in a beautifully renovated home!

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Work type
Full-Time
Keyword Match
... once. You can take ownership of tasks and be in control of your day! The role also involves: Customer service duties - You are the first face the visitors see, bring your smile and caring attitude to everyone who ...
3 days ago Details and apply
3 days ago Details and Apply
NSW > Sydney

Rethinking your career? Become a professional driver! No experience necessary

Transdev Australasia

The role Our Journey Maker Academy offers fully paid training for you to become a confident and competent professional Bus Driver. No matter your license (C class to HC) we can accommodate you in our professional driver training school. Our pathways provide paid employment from day 1 and will assist you to get all the qualifications you need to drive a bus. Our Bus Drivers make a difference to our customers' lives every day by getting them to their destination on time, every time, safely and comfortably. We service public transport routes, school routes, charters and special event services. We currently have multiple vacancies across our seven depots (South Granville, Bankstown, Revesby, Menai, Taren Point, Kingsgrove and Mount Kuring-Gai). The shifts you could expect to work include straight shifts, rotating shifts, split shifts and relief shifts. More detailed information is discussed during the recruitment process. We're always interested in hearing from friendly, reliable people who are willing to go the extra mile for our customers and become part of our close-knit team. What you bring A current and valid NSW Drivers License (no 'P' plates) A good driving history (current) issued by RMS Strong communication and customer services skills Well-developed skills using mobile phone and computer-based technology and software The benefits for you Transdev offers market leading benefits to our drivers as well as: Security and stability in a global public transport operator Paid employment as you complete your initial training (*conditions apply) Generous rates and allowances Additional shift options to increase your earning capacity Supportive line managers with your best interests at heart A culture that truly embraces diversity & inclusion About Transdev Transdev is a world leader in the operation of passenger transport services. We operate in 20 countries around the world, with 82,000 employees and manage 41,000 vehicles. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. Our values and beliefs As an equal opportunity employer, we are committed to reflecting the diversity of the communities we serve. We support applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, religious beliefs, and ethnicity. We also have an uncompromising attitude to the safety of our employees, client and customers Interested? If you're as passionate about delivering unparalleled service as we are then click the 'Apply now' button. Please note our recruitment process includes medicals, drug & alcohol testing and police checks. By submitting your personal information to Transdev you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy To find out more about working at Transdev visit our Careers Page

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Work type
Full-Time
Keyword Match
... (no 'P' plates) A good driving history (current) issued by RMS Strong communication and customer services skills Well-developed skills using mobile phone and computer-based technology and software The benefits for ...
4 months ago Details and apply
4 months ago Details and Apply
NSW > Sydney

IT Support Engineer

PepsiCo - ANZ

Work for a global company with some of the world's most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported. PepsiCo Australia & New Zealand is home to some of the world's most trusted brands such as Smith's Chips, Red Rock Deli, Sakata Rice Crackers, Pepsi Max and Gatorade! We are a progressive and people-focused business, and believe our diverse workforce is the key to our success. Because we value our employees and their families, we offer an agile and flexible working environment with an emphasis on work life balance and health, as well as plenty of learning opportunities and room to grow your career. To continue our success, we currently have a 6 month opportunity to join our IT team in the Chatswood office as an L2/3 IT Support Engineer . This role is to ensure that end users are receiving the appropriate assistance. This includes identification, prioritisation, escalation, and resolution of end user incidents and service requests assigned to the Field Services Team as well as supporting broader IT teams by assisting in successful delivery of IT projects within ANZ. There is a possibility this role may become permanent or contract extended past the 6 month requirement, depending on business requirements. NB: Due to current travel restricitions, we require people to be currently in the country and able to commit to a minimum of 6-12 months. Please do not apply if you have a VISA that may restrict this or require sponsorship as we are unable to accommodate. Key Accountabilities: Manage assigned incident tickets to ensure resolutions Prioritise and schedule incident and requests based on urgency and impact Track and progress chasing of incidents to conclusion and in line with SLAs and quality standards Serve as second line of support ensuring all inbound enquiries and 'walk-ins' are responded to Maintain Software and Hardware asset inventories, ensuring asset records are updated Maintain upgrades and keep systems current by troubleshooting and resolving issues Undertaking necessary diagnosis & troubleshooting with customers Measure, monitor, and drive down incident levels, identifying problems and improvement opportunities Provide service in a professional manner ensuring every contact fosters a positive image of the IT team Complying to and enforcing IT policies and procedures Qualifications, Skills & Experience 5 plus years of related IT business work experience Ability and experience working effectively in a medium to large scale corporate environment ITIL experience and qualification Knowledge of IT process, especially related to Incident and Critical Incident Management Proficiency in managing multiple efforts simultaneously Exceptional written and oral communication skills, focusing on reporting and analysis Customer service, problem solving, and interpersonal skills, with a focus on listening and questioning skills Commitment to standards and adherence to processes What we can offer you: Retail and service discounts through our online programs Health initiatives through our Health and Wellness programs Personal and professional growth opportunities through Learning Offerings online Working at PepsiCo: We believe what makes you unique, makes us better. We embrace equal opportunities for all employees. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our workplace. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate within and encourage people from all backgrounds to apply. You will be a key part of a dynamic team and a valuable contributor to a global company that is one of the FMCG market leaders. We are committed to recruiting, training and retaining high quality people. Our hiring process: Submit your application via our website Interview and skills evaluation Online Assessment process Reference and background checks At PepsiCo, we believe what makes you unique, makes us better. We embrace equal opportunities for all employees. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our workplace. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate within. We encourage women, people with a disability, Aboriginal and Torres Strait Islander, LGBTQI+ and people from culturally and linguistically diverse backgrounds to apply.

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Work type
Full-Time
Keyword Match
... efforts simultaneously Exceptional written and oral communication skills, focusing on reporting and analysis Customer service, problem solving, and interpersonal skills, with a focus on listening and questioning skills ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Records & Data Governance Manager

Macquarie Group

What impact will you have? As an experienced Information Management and Data Governance specialist, this is a fantastic opportunity for you to join the newly created Records Management Office, within our Financial Management Group. Acting as the subject matter expert across a number of initiatives, you will utilise your background in compliance, governance, and operational risk management to ensure the effective operation of the group's Records and Information Management framework. In this role, you will be required to work across a broad stakeholder network and, build and maintain strong relationships and influence your key stakeholders. Your success in this role will require exceptional stakeholder management, working closely with senior members of each of the broader Financial Management Group Divisions to support, guide and manage compliance with Macquarie's Records and Information Management policies and standards. Your strong analytical, problem solving skills, coupled with your experience within financial services, compliance, governance, and operational risk management, will ensure you are successful in this role. An understanding of Enterprise Data and Information Management, including data privacy concepts would be desirable for this role. As the Records & Data Governance Manager, you will develop and implement the Record Management framework and embed a culture of compliance across the Financial Management Group. Key role requirements will include: establishing and implementing records management governance standards by: facilitating, guiding, and supporting the implementation of Macquarie's Records and Information Management Policies, Standards and Record Retention Schedule operationalising and embedding the Records Management framework and approach facilitating and supporting the Grouo with records management risks and issues promoting effective information management across the organisation developing and managing a communication and training plan for Records Management requirements guiding and supporting Records Stewards and broader staff in meeting their obligations and responsibilities, and assistance with any records management queries performing targeted reviews of the Financial Management Group's adherence to Macquarie's Record and Information Management policies and standards developing and implementing plans to ensure that Divisional Record Retention Schedule requirements are regularly reviewed and updated supporting the Data Governance and Risk Lead with meaningful reporting and content for relevant forums and committees facilitating and supporting Records Stewards with the development and monitoring of remediation plans for related non-compliance with Macquarie's Record and Information Management policies and standards What skills will you use? You'll be a subject matter expert across a number of initiatives, as well as ensuring compliance with Macquarie's Records and Information Management policies and standards. You'll bring at least 5+ years of relevant experience in compliance, governance, and operational risk management in information and data management roles within the banking/financial services or similar highly regulated industries. Other skills & experience you may possess includes: sound knowledge and understanding of compliance, privacy principles, information, and data management strong analytical skills and be able to interpret compliance requirements and solutions to manage and prioritise work, with a demonstrated experience in effective problem solving have both a strong desire to work with business and functional teams, plus have a proven ability to work across all levels of stakeholders and build networks quickly excellent written and oral communication skills, including listening and interpersonal skills demonstrate strong relationship building skills with senior management regarding anticipated issues and competing and changing priorities understanding regulatory expectations for financial institutions with regards information and data management. About the Financial Management Group The Financial Management Group provides financial, tax and treasury services to all areas of Macquarie. The group is focused on providing strategic analysis and advice to Macquarie's businesses and senior management, managing Macquarie's funding, liquidity and capital position, ensuring Macquarie continues to meet regulatory and compliance obligations and managing Macquarie's corporate affairs. Within the Financial Management Group, we are curious, generous and bold and utilise this approach to ensure we deliver on our strategy of strengthening foundations and enabling growth. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... , governance, and operational risk management in information and data management roles within the banking/financial services or similar highly regulated industries. Other skills & experience you may possess includes ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Director - Internal Audit, Risk Management and Controls

Deloitte

Our Risk Advisory team helps our clients identify, manage and elevate their preparedness for risk, and drives the risk agenda across key areas of the Australian economy. In particular, we work with our clients to offer insights and perspective on pivotal issues that impact risk across information technology, fraud protection, bribery and corruption, workplace health and safety, business continuity management, security and resilience, project risk, analytics, contract risk and more. About the role Based in Sydney, we are looking for a Senior Manager with a focus on Risk Transformation and Internal Audit in the Financial Services industry. This role plays an integral role in assisting us achieve our vision to be most inspiring firm to work with. In this role you will: Work with Board, Executive and Senior Management at Australia's largest banks, insurers, wealth managers Play a lead role in identifying, building and managing relationships with CRO and CAEs Assist our clients to transform their risk management capabilities, reviewing/designing/building/implementing risk management frameworks Lead internal audit programs, from function strategy formation to supporting plan development and delivery Building and lead multidisciplinary teams to deliver risk transformation and internal audit programs and perform reviews of our Financial Services clients' risk and control environment Contributing to the building of the Deloitte brand in our core service offerings, including active roles in industry forums, thought leadership and internal events Support the ongoing improvement and management of the Risk Advisory business to enable the delivery of our vision Enough about us. Let's talk about you. You'll have a background in financial services and internal audit skills. In particular, you will have: 8+ years' experience in the financial services industry Experience in engaging senior industry stakeholders Strong industry knowledge of either core banking, Financial Services or wealth management processes, risks and controls Knowledge of risk management better practices and the value these practices can deliver to our clients Experience in reviewing, designing and building risk management frameworks, or elements thereof such as risk management strategies, risk appetite statements, risk reporting, risk assessments, risk systems, etc Experience in assessing and responding to the regulatory agenda being faced by Australia's financial services industry Experience in building and leading diverse teams of subject matter experts A focus on delivering programs of work which exceed your stakeholders expectations Next Steps Sound like the sort of role for you? Apply now. Contact Hilde Marais on 02 6263 7227 from the Talent team.

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Work type
Full-Time
Keyword Match
... Board, Executive and Senior Management at Australia's largest banks, insurers, wealth managers Play a lead role in identifying ... industry knowledge of either core banking, Financial Services or wealth management processes, ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Risk & Compliance Manager

Allianz

Allianz is the home for Risk & Compliance professionals who dare to stand tall behind their ideas whilst taking the business on a journey. What if you were empowered to make a positive impact? We have a 12 month contract available for a Risk & Compliance Manager within our Customer Services team here at Allianz. Reporting into the Senior Manager, your role will include supporting the Claims as a Financial Services project where you will act as the Risk & Compliance SME. This role will also include supporting the Customers Services Division in the First Line of Defence Risk and Compliance Team. As a genuine partner to the business, you will play a pivotal part in advising to ensure operational and compliance risks are appropriately identified, assessed and monitored. You'll be responsible for: Supporting the Customer Services Line 1 and project teams to facilitate risk and control assessment workshops and maintain risk profiles in the operational risk governance system. Supporting with Customer Services Line 1 and project teams to test internal controls and support the business to manage key risk areas. Advise on risk and compliance related matters, developing action plans as necessary which address current/emerging risk and compliance issues faced by the division. Supporting the Customer Services Line 1 and project teams in providing guidance and oversight on the management of risk and compliance incidents. Preparing regular reporting for the Leadership Team and Line 2 Risk and Compliance. Work collaboratively and proactively with business stakeholders and the wider Risk and Compliance community on risk and compliance management activities. Important to your success: Experience working within a risk, compliance or assurance role ideally with financial services exposure. Demonstrated technical understanding of design and operating effectiveness of controls. Exceptional verbal and written communication skills. Demonstrated ability to independently manage and influence internal and external stakeholders. Strong analytical and problem solving skills with experience in data analysis and interpretation. What's on offer? As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers and our community. Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities. Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes. Be supported to care for yourself and also things that matter in your life - your children, elderly or disabled and the community. Encouraged to get involved with our network groups - Women of Allianz and Allianz Pride. About us Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. If you dare, there's an opportunity for you at www.allianz.com.au/careers

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Work type
Full-Time
Keyword Match
... Compliance SME. This role will also include supporting the Customers Services Division in the First Line of Defence Risk and ... 's on offer? As we embed a customer-focused strategy across everything we do, you'll have ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Senior Engagement Manager

Macquarie Group

You will get the opportunity to work closely with the IT teams, external consultants and the business. You will liaise with account and portfolio managers to manage current and future demand for security services and be responsible for managing any associated administrative tasks. You will also ensure project timelines are met and serve as a catalyst to ensure all teams collaborate and operate cohesively. The role will offer many opportunities to identify and implement improvement opportunities to support agility and value of the service. To be successful in this role, you will need to have: excellent communication skills with a customer service focus microsoft Office experience, particularly Excel working knowledge of JIRA excellent attention to detail good problem-solving abilities ability to manage multiple tasks and prioritize where necessary ability to work under pressure ability to work well in a team and to work independently with minimal supervision If this role sounds like the right opportunity to further your career, please apply via the link. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group's purpose is to power the entrepreneurial enterprise. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need

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Work type
Full-Time
Keyword Match
... be successful in this role, you will need to have: excellent communication skills with a customer service focus microsoft Office experience, particularly Excel working knowledge of JIRA excellent attention to detail ...
1 week ago Details and apply
1 week ago Details and Apply
NSW > Sydney

Oracle CX Senior Consultant

Deloitte

Salary packaging - to suit your personal and financial circumstances Buy and sell leave - purchase up to 6 weeks of extra annual leave. Subsidised professional qualifications From day one at our firm you'll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed - in every sense of the word. What will your typical day look like? Part technical, Part client facing. Flex your Oracle skills in a supportive team as you watch your ideas come to life in solutions, we offer clients! As a systematic and inquisitive learner, you will find yourself continually growing and developing with all the resources Deloitte has to offer! This role is 50% technical and 50% client facing. About the team Our Talented Oracle Consultants are passionate about transforming our deep expertise in Oracle Cloud into innovate business solutions for clients. We take pride in growing our position as a tier 1 global practice and find fulfillment in watching our work succeed from the start to finish of our projects. As a CX Consultant you will be working closely with our delivery manager and the rest of our Oracle CX consulting team to design, configure and implement Oracle cloud CX applications. This will be a critical role in providing consulting and implementation services as part of multiple Oracle CX projects. What you will do: Technical responsibility for design, configure and deliver CX solutions on Oracle Engagement Cloud and/or Oracle Service Cloud Collaborate effectively with clients and internal team members during the various phase of the project life cycle Ensure the scalability, stability and sustainability of the CX solutions delivered to our clients Accountable to perform regular maintenance activities including patching, upgrades, health checks, etc Support with the Root Cause Analysis and fixes for production issues Act as a sound Consultant who can address client's business requirements with sound technical solutions Play the role of technical SME for Oracle CX applications (Oracle Engagement Cloud and/or Oracle Service Cloud) Tracking and reporting progress of your development activities following Waterfall and Agile methodology. Gathering and documenting functional and non-functional specifications Documenting solution design, configuration design, production migration plans, system testing reports etc. Help with any pre-sales activities like demo preparations, RFP responses etc., where possible Enough about us, let's talk about you. You are someone with: Must have 5+ years of experience in application configuration on Oracle Engagement Cloud and/or Oracle Service Cloud Must have working 3+ years in a client facing role Must have core technical skills in one or more of the following technologies in a project environment: Groovy Scripting Web services of Oracle Engagement Cloud and/or Oracle Service Cloud Complex Reporting & Dashboards configuration Well-organised, methodical and perseverance in configuring Oracle CX applications Experienced working in both Waterfall and Agile methodology projects Good understanding of end to end software development life cycle Why Deloitte? At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia's borders. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. Next Steps Sound like the sort of role for you? Apply now. If you have any questions or wish to have a private conversation about this role, contact Flavia Gentile from the Talent Acquisition team. We'd love to hear from you! By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider. At Deloitte, we know we're at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. We're committed to continually building a safe and respectful workplace that embraces people regardless of their background, experience, identity, ability or thinking style, where everyone has equal access and opportunity to grow, develop and thrive. Salary: $60-80K package

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Work type
Full-Time
Keyword Match
... with: Must have 5+ years of experience in application configuration on Oracle Engagement Cloud and/or Oracle Service Cloud Must have working 3+ years in a client facing role Must have core technical skills in one ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Senior Incident and Resilience Manager

Macquarie Group

Join the Global Service and Incident Management team as a Senior Incident and Resilience Manager. The role combines operational and delivery functions which: manages timely response and service restoration across all business applications and infrastructure services manages the service continuity framework and major data centre resilience testing. As a Senior Incident and Resilience Manager, you will be the Asia Pacific regional lead and part of the global team to coordinate responses ensuring timely resolution for service and security incidents, coordinating and managing business disruptions, communicating with senior stakeholders, and executing large scale technology resilience testing. We need someone with excellent communication skills both written and verbal, coupled with the ability to assess situations, and respond swiftly to find the best resolution with minimal business disruptions. Partnering with others, both inside and outside of the organization, is also critical to your success. Key responsibilities include: owns end-to-end management of major incidents and transition to problem management drive, plan and lead successful execution and outcome for major data centre resilience testing to meet regulatory requirements management of regulatory and executive reporting and mitigation of incident and resilience risks optimise operational performance, with appropriate controls and processes, across all Technology divisions to ensure target metrics are met drive continuous improvement of Service Management standards and frameworks, while ensuring adoption of Service Management processes across Technology embed a culture of collaboration, agility and accountability to encourage proactive information flow and knowledge sharing across Technology lead and coach staff to ensure they have the knowledge, skills and support to achieve our objectives and drive a culture of high performance, best practice and continuous improvement team and people management in Asia Pacific time zone. A background in Incident Management and Technology Resilience in large enterprise environments is key to being successful in this role. In addition, your skills/background will include: 5 years' + experience as a senior Incident Manager or operational support capacity ideally in a DevOps model 3 years' + experience as a Resilience Manager in delivering and working on technical projects 5 years' + experience working in an IT related Service Industry with working knowledge of infrastructure technologies such as, but not limited to, different OS and database platforms, cloud computing and virtualization, networking and collaboration technologies proven skills managing the coordination of security incidents strong risk assessment skills facilitate problem investigation to drive service improvement and to reduce incident recurrence strong project management skills in the planning and execution of major data centre resilience tests and remediation of major resilience risks ability to multi-task and prioritize amongst multiple ongoing issues positive working attitude with a sense of accountability, ownership and urgency ability to work with regional teams in a global operating model. It is advantageous if you have the following: experience with technical change risk assessment good experience with a common tools such as: ITSM platforms, xMatters, Atlassian, and PowerBI financial Industry knowledge desired ITIL certifications Expert or Managing Professional level desired. If this sounds like you, and you are ready to take the next step in your career, please apply online now. Please apply via the following link with your CV. Alternatively to find out more about the position at www.macquarie.com/careers or please email Nicky Bell via nicky.bell@macquarie.com for further information. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Full-Time
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... Manager in delivering and working on technical projects 5 years' + experience working in an IT related Service Industry with working knowledge of infrastructure technologies such as, but not limited to, different OS and ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Manager - GMS DDX Tax

KPMG

Immerse yourself in an inclusive, diverse and supportive culture. Great opportunity to use technology and innovation to provide value to clients Sydney CBD Location - flexible working available KPMG is one of the most trusted and respected global professional services firms. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities. KPMG's Tax division are looking for a highly motivated consultant to join the Global Mobility Services team in our Tax Advisory Services team. It is the DDX team's responsibility to bring value-add services to our clients through the provision of technical tax compliance services and data analytics within our Tax division. Your new role The purpose of your new role will be to deliver technical compliance services to clients and to support our key service offerings in our Global Mobility Services team. Our Global Mobility Services DDX team helps clients manage their individual income tax obligations and the regulatory tax compliance for their internationally mobile workforce. Your role will involve: • Leveraging data delivery tools and technology to provide value and deliver tax returns in an accurate and timely manner • Innovate and support continuous improvement initiatives in compliance and processing based activities • Ensure tax compliance deliverables are technically accurate and prepared to a high standard on a timely basis, finalized and submitted within agreed timeframes • Work with other groups to ensure the smooth execution of all compliance activities You bring to the role • Tertiary Qualification of any discipline • Demonstrated experience with Income taxation. Successful candidates will also have exposure managing high performing teams. Experience with Tax matters relating to expatriates will be highly valued. • Strong interpersonal, collaborative and influencing skills and the ability to motivate and develop peers and direct reports. • An honest, ethical approach to business which will provide a natural fit with KPMG's values The KPMG Difference Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG: Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Make KPMG the clear choice for your career and be Extraordinary!

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Full-Time
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... Location - flexible working available KPMG is one of the most trusted and respected global professional services firms. We are looking for talented people who share our purpose of inspiring confidence and empowering ...
6 days ago Details and apply
6 days ago Details and Apply
NSW > Sydney

Associate Director - Arrilla

KPMG

Identified position for someone of Aboriginal/Torres Strait Islander descent Work with Australia's leading provider of cultural competency training and specialist consulting services where Indigenous peoples are your stakeholder Support greater opportunity and success for Aboriginal and Torres Strait Islander peoples across Australia's workforce Work with blue ribbon clients such as Google, Facebook, Microsoft, Department of Prime Minister and Cabinet, National Indigenous Australians Agency and more. Arrilla is a majority Indigenous-owned organisation celebrating 28 years of operation. Arrilla has an exceptional reputation in the Indigenous and reconciliation spaces as a market leader in the provision of Indigenous cultural competency training (digital and face-to-face), leadership training, facilitation services, as well as a broad range of consulting services for all sectors across the nation. Arrilla's CEO, Shelley Reys AO, has been leading the cultural competency space for nearly three decades and a leader in the reconciliation movement for just as many years. She was the inaugural Co-Chair of Reconciliation Australia, involved in Parliament's apology to The Stolen Generations, Vice-Chairman for the Australian of the Year Awards, was named the Australian Financial Review's '100 Women of Influence', and was awarded the coveted Officer of The Order of Australia (AO) for her work. You will be part of a small and dynamic team with strong Indigenous leadership and the flexibility to grow and be yourself. With offices within KPMG, you can work from most locations that best suit your needs. We're looking for an exceptional individual to play a key role in the next phase of our growth. Working closely with Shelley Reys (CEO and Djirribul woman) and Jennifer Mar Young (Director of Client Relationships and Kamilaroi woman), you'll bring a unique combination of qualities to the position, which will include a proven track record in facilitation and consultation, project management, team coordination, and a strong sense of purpose and passion, as well as a confident Aboriginal/Torres Strait Islander voice. Your Opportunity to make a difference: As an Associate Director, Client Relationships, you will play a key role in the growth of the business and our services. Alongside our CEO and our Director of Client Relationships, you'll bring strong Indigenous leadership for our internal team as well as our clients. Your role will see you: Contribute to the growth of Arrilla and its impact across the Australian workforce Provide some operational support where it relates to supporting client needs Facilitate workshops and stakeholder consultations (virtual and face-to-face) Facilitate our successful, virtual cultural competency training program Work on a broad range of consulting projects in the Indigenous and reconciliation spaces in order to help our clients to realise their objectives Lead and support bid and business development activity, including responding to requests for tender, client presentations, development of thought leadership/articles for publication Nurture and grow our Client relationships to a trusted partner status Build awareness of the Arrilla brand and services across our markets which include corporate, government, not-for-profit organisations Work with the team to identify growth opportunities and assist in building compelling and differentiated value propositions Work collaboratively with colleagues and associates externally to leverage networks and diversity of thought How you are Extraordinary To help achieve our vision, your experience and attributes will likely include the following. You will be of Aboriginal and/or Torres Strait Islander descent and culturally confident The confidence and communication skills along with facilitation and presentation skills to influence at all levels and operate in fast-paced and changing environments A strong sense of accountability and a commitment to delivering high quality results The ability to confidently liaise with various stakeholders inside and outside the firm Excellent organisation skills and attention to detail You will be looking for a development opportunity yet are making a significant impact through your work currently The ability to help deliver on our vision which is “to create a culturally competent Australia, one workplace at a time”. Arrilla Indigenous Consulting is a joint venture entity between KPMG Australia and Indigenous woman, Shelley Reys AO. Shelley is the majority shareholder and it is therefore a majority Indigenous-owned business. The successful candidate will be employed by KPMG and seconded to work in Arrilla. This affords the successful candidate with KPMG's substantial benefits and entitlements. The Arrilla Difference At 28 years of operation, Arrilla is one of the longest-serving Indigenous businesses in Australia and one of the first organisations to engage the corporate sector in the Indigenous and reconciliation spaces. We have an enviable reputation for providing high quality, consistent and strong leadership with an exceptional client list to match. By working in Arrilla you will be exposed to a high calibre corporate environment working with people who are focused on creating a diverse and dynamic environment that embraces and values differences. We lead with purpose and impact, every day. In order to increase our capacity to realise our vision further, we entered into a joint venture with KPMG in 2016 allowing us to access a broader range of expertise and to create even more impact. Find out more about Arrilla by watching our video: https://arrilla.com.au/services/

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Work type
Full-Time
Keyword Match
... Director, Client Relationships, you will play a key role in the growth of the business and our services. Alongside our CEO and our Director of Client Relationships, you'll bring strong Indigenous leadership for our ...
2 weeks ago Details and apply
2 weeks ago Details and Apply

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