We are a values-led organisation, and our CARE approach underpins everything that we do.
To us, CARE means putting our customers at the heart of everything that we do, being accountable for our actions, treating everyone with respect, and always striving for excellence.
Our values demonstrate our commitment to our people, customers and community, and define who we are, what we do, and how we do it.
Our customers and communities are the focus of all we do. We support their independence and wellbeing, and build trusting relationships.
We always hold ourselves accountable for our actions and reactions. We bring our best selves to work, and work collaboratively and to the highest standards.
We treat our customers and each other with genuine care, kindness and respect, providing a safe and inclusive environment for our customers and colleagues. We are empathic, and have compassion for our customers and their unique stories.
We strive for excellence in everything we do, and to continuously improve and learn.