Former Holden Worker Drives New Pathway with Aussie
When Scott Baker joined Holden’s factory floor 21 years ago as a manufacturing employee and then an electrician, he never imagined he would trade manufacturing for mortgage broking.
Scott is one of thousands of former Holden workers forced to rethink their chosen career following the end of traditional car manufacturing in Australia at the end of 2017.
Rather than wait for change to happen, Scott took a redundancy when the closure was first announced three years ago and signed up to train as a mortgage broker with Australia’s leading brokerage, Aussie Home Loans.
While the Holden factory is being dismantled and some of the equipment shipped to a new low cost General Motors’ manufacturing facility in South America, Scott is getting on with building a new career as an Aussie mortgage broker in Adelaide’s thriving inner western suburb of Torrensville.
Scott has already become an award-winning broker, being given the State Manager’s award in November 2017 for demonstrating excellence with Aussie’s Vision and Values, being named a finalist for the National AMA Young Gun of the Year in 2017. His team at Aussie Torrensville also recently won Aussie’s 2017 National Rookie Store of the Year Award.
Scott recently completed a 10-day, 106 kilometre trek at high altitude to the fabled Mount Everest base camp, where he flew the Aussie flag with his partner Christina.
He says joining Aussie was the best decision and encourages other former Holden employees, or anyone facing career change, to see it as an opportunity rather than an obstacle.
Scott says “The decision to close Holden Elizabeth was a life changing event for all employees. I quickly assessed the aspects of my job that were very important to me and what I really wanted in relation to achieving a work/life balance.
“My Holden team were like family and finding an opportunity where the culture is strong was very important. With my interest in property investment and finance in general, the Aussie brand ticked all the boxes for my next career,” he says.
He observed that while it was unfortunate about what happened to Holden, its closure opened many exciting opportunities to learn new skills. Scott says “The focus at Holden on world’s best practices and making sure you do it right the first time can easily be applied to many other types of work and has been an asset in my current role with Aussie.
“Aussie is a great Australian brand like Holden and there are many parallels between high tech manufacturing and providing home finance solutions. Despite the obvious differences between being a Holden Maintenance Electrician and an Aussie Mortgage Broker, there are an amazing number of skills that are transferable.
“Firstly and most importantly, you need to be able to listen intently and understand the customer’s needs and desires to find a solution that meets expectation. Providing an exceptional customer experience is an extremely important part of both careers. As a Holden employee we were extremely knowledgeable in standardising operations, eliminating wasted time and doing tasks extremely efficiently. These skills are priceless in my new role as efficiencies lead to great customer outcomes.
“Seeing the excitement on a customer’s face when they take ownership of their new homes is a fantastic reward for effort and something I as an Aussie Mortgage Broker am lucky to provide regularly,” Mr Baker concludes.
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